What's that is not working? The transparent background? In that case it was already answered. Or is it the animation itself? ... View more

Hello, maybe a stupid question, but what does the maginfying glass says when you look at the picture, vs when it is saved? What's the %? ... View more

Hi,   we might need you to be more specific. Would you be so kind and check the describe the details of one example picture that does not work, what exactly happens and if you get any message, what it says?   Help us helping you!   Some extra fuel Open PowerPoint, go to File> Options> Advanced> Display, and check Disable graphics acceleration> Apply> OK.   close PowerPoint and restart it.   If the issue persists:       How did you insert the picture? By copying and pasting or clicking Insert Pictures button? Please try the way that is different from the behavior you did previously.    Where did you insert the picture from? Your local driver or network drive or other locations?   ... View more

Can this help? Quote taken from  https://helpx.adobe.com/photoshop/using/working-with-color-profiles.html Assign or remove a color profile (Illustrator, Photoshop) Choose Edit > Assign Profile. Select an option, and click OK: Don’t Color Manage This Document Removes the existing profile from the document. Select this option only if you are sure that you do not want to color-manage the document. After you remove the profile from a document, the appearance of colors is defined by the application’s working space profiles. Working [color model: working space] Assigns the working space profile to the document. Profile Lets you select a different profile. The application assigns the new profile to the document without converting colors to the profile space. This may dramatically change the appearance of the colors as displayed on your monitor. ... View more

Typically this happens when you are running out of RAM. Do you have other applications open?  If you are using the most recent Ps, 8Gb have to work harder, but could be enough. Which CC version are you using? ... View more

Can this video help? Maybe you find the a-ha moment somewhere in it, even if it does not suit your question 100%   https://youtu.be/NBbiTxX3qgo ... View more

Hi! A simple sign off and sign in does not help? ... View more

Hello there. Sorry to read this. Are you using premiere, photoshop, a mobile app? Where do the videos start from? Mobile? Camera? Video camera? What kind of errors do you meet?   help us help you ... View more

On which operative system are you working? I am experiencing some instabilities with the newest IOS version for my iMac. It affects Bridge more consistently than Photoshop, but both crash more often since the last update. I wonder if it does not depend on that. ... View more

Hello,   the presence of an older version does not interfere with the installation. It might give you that message if you are using both version and you are running out of RAM.   I think Tony is absolutely on spot as to where to go looking for the issue.    Normally I clean up my laptop, that has a very limited budget in ram and gives me the scratch disk full message more often than not when I work on Bridge. Many things depend on the capacity of the computer we are using. I notice that, while cleaning the scratch disk opens to more space, it does not save me from the application eventually filling it up again.   As a general advice, try not to have too many applications open and running at the same time. ... View more

What kind of images are you trying to open? Big files? Do you happen to have a lot of other applications open at the same time? I wonder if it is not a ram issue   ... View more

Hi! it would be nice to see a screenshot of what you are describing, can you please send some? Thanks ... View more

Laura Shoe and Victoria Brampton as everyone advices. Absolutely and with no shadow of doubt. But Terry White too, on his YouTube channel, is sharing amazing resources ... View more

I had no idea I was a gen X, but I am in the club 61-80 and I actually LOVE editing, but this is what I have for you, three answers: 1) people who used film cameras, they used to drop their films in labs that automatically enhanced their pictures and delivered them ready on paper. So they are convinced that they saw their pictures as they were on the film. Indeed, an automatic enhancing elaboration was made on them, mostly on contrast, saturation and brightness. But they do not know. So they think that the only picture possible is straight out of the camera, not even enhancing allowed, and for a sense of authenticity and continuity, they do not retouch anything. But it is based on a misconception; 2) people who do not know what to do. They look at their pictures and they either lack a visual education, a creative mindset, or they lack any knowledge of editing programs and out of fear that they will do the wrong thing on their pictures, they rather let that go. So this one is based on a lack of education of some sorts; 3) people who have different philosophical approaches. This is a bit theoretical, but since photography exists, we have two main streams that rarely meet: one is the one that consider photography as a sort of science, or documentation instrument and sees the photograph as a mirror of reality; the other one is an artistic view, where pictorialism found home, that since the very beginning considered photographs as a layer for a more creative work of art. Instead of just documenting reality, it could be used to unleash your own fantasy and sense of creation. Since always, the two streams do not communicate well with each other, and so there are people like I, a gen X that did not even know to be a gen X, but that belong to the pictorialist legacy, that sees an opportunity to endlessly enhance to match a feeling, and edit and create something more than just the thing as it is, and there are people who look at pictures as a way to represent reality that must be left as it is. So this explanation is based on different philosophies at the core bottom of the reasons why the very picture is taken. ... View more

Bonjour. Pour ce qui concerne le calque a carreaux, pouvez-vous nous montrer une capture d'écran, s'il vous plait? Deux autres solutions pour revenir à l'état precedent: dans le menus: edition> aller vers l'arrière ou ctrl+Z (windows) / cmd+Z (mac) pour effacer rien d'autre que la dernière modification fichier> version précédente ou F12 pour revenir à l'etat originel, donc effacer toutes modifications. ... View more

Hi, you probably already had the right answer, but here I understand you are asking something differently. I might be wrong, but I give you my answer. What I understand: - you have a huge amount of pictures. - you want to open them in ACR and apply the "auto" setting that you see on the basic list. The easiest way to do it is again starting from Bridge. - select all the pictures that you want to apply the Auto setting onto - use file>open in camera raw... At this point all pictures are listed on the left side of ACR Notice a film strip and a sandwich menu on the left Click on the menu and you are given the option select all when they are all selected, they are framed lthis way At this point you can click on the Auto above the exposure and ACR will apply the auto setting to all of them. You will know because they will likely look different and because there is this sign on the bottom of them all. At this point you can hit save images... on the bottom left of ACR I trust you know what you are doing, as applying the Auto setting to group pictures can be a risky business. But if it is a sequence with similar values, just go for it. Hope any of us answered your question. ... View more

Hi, it is a bit hard to understand your frustration here, are you trying to save jpg's to earlier versions? psd's? What are you trying to do exactly? How do you you notice the change, is it on the actual file, you brush on a layer and in the older version the same edit looks bigger? If you are talking about the tools on the left side of the screen, and you want the previous version to remember the last size you used on the newest version, that can't be done. Let's say if you use a brush from the tools and you save a size around 120, then you move to a former version of PS, open the same brush, it much likely won't be size 120 but the size you left the application the last time you used it. Different versions of PS do not have the tools synchronised, so in case this is the question, the answer is easy. PS remembers the last decisions you took on that version, but ignores the same in other versions. I do not really have an explanation in case you edit a picture, you open it in a former version, and the part edited with a brush looks bigger, if not only that maybe you place the layer with the brush on a file that has another format in pixel and ppi. Please, as already asked before, some screenshot would really help us help you. ... View more

it might be a stupid question but is your wacom up to date? Maybe the update should come from there? ... View more

dear @crutonz, I don't need to take anything to Adobe, which is by no means "my company". The staff is often on the forum even if they don't always have time to answer. We ACPs are just volunteers here, we offer support on the forum, we don't work for Adobe, we are not on the pay list, so it is really not "mine" under any perspective. As a proficient user of some of the tools, I am very happy to support the forum users in their questions and grab the feedback they have on pretty much everything. That I sympathise with your frustration is something I have no issues putting black on white, knowing that Adobe staff is surely reading this. We are independent thinkers here, that is what makes ACPs as impartial as one can be: we are not employees. As a customer I have seen tools disappear that I liked and I am sorry it happened. I still find a lot of benefits in my subscription, and by all means it is impossible to make everyone happy. I am sure that your voice is not ignored, and how that will be used in the future is not up to us ACPs to know. It might as well be (my wild guessing only) that Adobe is working on developing some other tool that is a bit like Story, I don't know, or they just decided it is a part of the market they have lost interest into. All of this, I do not know. I only know that you have to give your feedback because whichever company that wants to be successful, needs to listen to all voices and take the logical conclusions. Disappointment is a right, ventilate it is a right. You pay for the subscription, you have right to all opinions. You are all doing the right thing, by being reasonable and never offensive or above the line informing Adobe of your frustration. I support your protest, but Adobe is really not MY company nor I have any closer affiliation to it. ... View more

It is hard to disagree with all that you say, as a customer you have all your rights to feel like using new tools is a bit like gambling. I confess I do feel the same way as to many mobile apps that I use regularly. I agree, we see useful things disappear all the time. It is not wrong to be suspicious towards a business where the market takes over the needs of the customers, and at times I have a feeling too that Adobe is not considering this well enough. I would encourage you all to share alternative ways, and I am sure Adobe staff is reading around, but don't mix us ACPs with the paid employees. We are here on a volunteer basis to support your frustrations. In this case I can only listen and agree, but none of the ACPs have the power to alter the marketing policies of a corporate. I am very very sorry about these incidents, it really does not pay well to the image and I wish with all of you that in the future the frenzy needs of a developing market will stop and rethink over where the center is. I don't think that customers are loosing the big picture, I agree with all of you now and then marketing choices at Adobe is loosing focus on the loyal subscriber. It is important that you keep using the forum to vocalise your needs and show that you actively work to find a solution and I think this is a proactive way to let the company know that you really want THEM to offer the service. Not that I can promise this will change things, on that side I know as much as you do. I think negative feedback is as necessary as positive and I keep on encouraging you, always keeping the tone as respectful and targeted as you do now, to express your disapproval. If I had the power to make a change, I would do that, and I will keep on monitoring this thread and support your frustration. That is all that I can do, and I know that Adobe is sensitive to customers' pain. As flattering as it can be that some users rely on the fact we ACPs have the power to change marketing choices, the only ones that can make the difference, is the customer. One thing I am not going to do is stop you from expressing your disappointment. It is your right as a customer and treasure for the staff that is surely well informed of this thread. Keep decor as you are doing and let the company know your opinion. Bad ones matter probably even more than good ones. Loosing customers is surely something they do not long for, who would, so stay focused, stay constructive and I am sure at some point there will be new marketing choices that you will feel more customer friendly and less of a gamble. Again: it is not in my power to do anything but apologise and sympathise and both of them are with you for loosing such a relevant tool for your workflow. ... View more

Hi, give a look at this thread Wacom Intuos CTL490 Doesn't Draw While Zoomed In this video How to solve all Wacom Intuos Issues on Win10 - YouTube Hope you find something there ... View more

Ciao, guardando in giro ho trovato questa soluzione: Preferences > Plug-ins Trova "Enable Generator" e fai un uncheck, chiudi ps e poi fallo ripartire. Dovrebbe risolvere il problema, almeno spero. In bocca al lupo e tienici informati! ... View more

Hi, please can you send a screenshot from photoshop? I am not sure I understand ... View more

Strangely enough I do not see any girl and I just updated .... mmmh, intresting ... View more

Hello, let's see if I can help somehow from the little we know Every time a format is not available in the Save As dialog, that format that you are requiring is invalid for the file you are working with. Now, a version around CS5 would not show jpg as an option if the image you are using is a 16-bit image. You are on CS6 but what do I know? I give it a try. May that be a 16-bit image? Might that be the issue? An 8-bit image in RGB or CMYK would be saved with no issues as a jpg. ... View more