It is hard to disagree with all that you say, as a customer you have all your rights to feel like using new tools is a bit like gambling. I confess I do feel the same way as to many mobile apps that I use regularly. I agree, we see useful things disappear all the time. It is not wrong to be suspicious towards a business where the market takes over the needs of the customers, and at times I have a feeling too that Adobe is not considering this well enough. I would encourage you all to share alternative ways, and I am sure Adobe staff is reading around, but don't mix us ACPs with the paid employees. We are here on a volunteer basis to support your frustrations. In this case I can only listen and agree, but none of the ACPs have the power to alter the marketing policies of a corporate. I am very very sorry about these incidents, it really does not pay well to the image and I wish with all of you that in the future the frenzy needs of a developing market will stop and rethink over where the center is. I don't think that customers are loosing the big picture, I agree with all of you now and then marketing choices at Adobe is loosing focus on the loyal subscriber. It is important that you keep using the forum to vocalise your needs and show that you actively work to find a solution and I think this is a proactive way to let the company know that you really want THEM to offer the service. Not that I can promise this will change things, on that side I know as much as you do. I think negative feedback is as necessary as positive and I keep on encouraging you, always keeping the tone as respectful and targeted as you do now, to express your disapproval. If I had the power to make a change, I would do that, and I will keep on monitoring this thread and support your frustration. That is all that I can do, and I know that Adobe is sensitive to customers' pain. As flattering as it can be that some users rely on the fact we ACPs have the power to change marketing choices, the only ones that can make the difference, is the customer. One thing I am not going to do is stop you from expressing your disappointment. It is your right as a customer and treasure for the staff that is surely well informed of this thread. Keep decor as you are doing and let the company know your opinion. Bad ones matter probably even more than good ones. Loosing customers is surely something they do not long for, who would, so stay focused, stay constructive and I am sure at some point there will be new marketing choices that you will feel more customer friendly and less of a gamble. Again: it is not in my power to do anything but apologise and sympathise and both of them are with you for loosing such a relevant tool for your workflow.
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