I've watched a bunch of tutorials and can't  for the life of me figure out how to change the start and end point of a type layer on a path. I've tried the "select path" tool, the "direct selection" tool and followed tutorials to the letter. It just doesn't work. The only helper icon I see when I mouse over the path is the one with two black arrows. When that's active, I can see the x and o that mark the start and end of the path (which one is start and which is end, btw?) but I can't grab them! When I try clicking on the path, my text jumps around in weird ways and I can't figure out what's happening. Can someone point to a help article or tutorial that works for the latest stable build? ( Windows 25.12.0 20240903.r.806 055f5e9 x64). Or is there a setting I am missing? This has been driving me absolutely insane...it looks so simple in the tutorials but just isn't working at all for me. Many thanks in advance, and sorry for the rant! Lori   [Title edited by moderator] ... View more

I'm trying to scan a document and save it as a PDF. Scan works, and I get the option to "save as pdf." But when it's finished I can't find my saved PDF anywhere on my device or in the cloud. What is happening? This used to work flawlessly and was so easy. I've not used scan for about a year, so something must have changed. Updated to latest version, latest version of iOS too. Where in god's name is Scan saving my pdfs?   Yours in frustration (sorry!) Lori ... View more

Hi! I made my subtitles in a 25p project and they're ready to go. But I just learned that we need to make a 24p version to be used with BluRay. Can any of you smart, helpful people suggest the best way to do this?   Note that I stupidly made a lot of corrections in the captions themselves that aren't reflected in the PP generated transcript.   Hope there is a simple way to do this that doesn't involve manually retiming 1000+ individual subtitles!   Cheers, Lori ... View more

First of all, I know how to fix this in the timeline. What I want to know is if there is a way to rotate a source media file without putting it on the timeline, rotating it and rerendering. In the heat of things when you're filming, sometimes there's just no time to make sure the phone is filming in the right orientation. I end up with clips that I filmed as landscape format being tagged as portrait format, and vice versa. I can apply a transform effect to the source clip to rotate it, and it looks correct if I put it on the timeline. But the source monitor aspect ratio does not change. This makes it very tedious to edit these clips and find the sections I want. Is there a way to rotate AND retag the footage somehow so the aspect ratio will be correct in the source monitor? Thanks in advance, Lori ... View more

Hi, PP is exporting my sequence from the beginning, despite my having set the in point at frame 10. In the export dialog, the export range still contains those 10 blank frames from the beginning of the sequence. I do have Range set to Source In/Out. H.264 codec, "Match Source - Adaptive Low Bitrate"  If I send the export to Media Encoder, it still doesn't respect the in/out points. Is this a bug, or is there a secret new setting somewhere that I'm missing?  PP 23.1.0 Build 86 Windows 10 Pro    Cheers, Lori   ... View more

Hi Everybody, Text graphics seem to be randomly disappearing from my timeline. I can't rule out human error 100%, nor can I reliably reproduce the problem. I'm using 23.1.0 (Build 86), and have never had this happen before. My project is very simple, apart from having lots of graphics with text layers. There is always just one text layer in the graphic, nothing complicated. I am positioning them with presets (vector graphic position). There are no effects or anything else on the layer, just basic styling from the EG panel. There are many sequences in the project, but all are simple like this, nothing nested, etc.    As I'm working it seems like some of my graphic events are randomly disappearing from the timeline.  For example, I'll add a few to the beginning of the project and continue working down the timeline. But if I go back to the beginning, one or more of the graphics events is just GONE. At first I thought I was getting sloppy about holding down alt when I would copy a graphic, but yesterday I was VERY careful when editing, and double checked that everything was OK when I saved and closed. Today I opened up the project again, and am 100% sure that some of the text graphics I inserted yesterday are gone. There is no rhyme or reason to it, and I can't reproduce the problem, unfortunately. Is anyone else having this problem? Any idea what might be going on? As I said, I can't rule out human error 100%, but I'm 99.9% sure that there is something fishy going on. Thanks in advance! ... View more

I often alt+click on a mask thumbnail to view the mask and draw on it directly. Then I click back on the layer thumbnail to see the results. This always used to work fine. But since a recent update, now when I click back on the layer thumbnail, it's like I've added a "quick mask" with a red overlay. I can not for the life of me figure out how to turn this off. I randomly click on other layers and eventually it goes away. What is happening here, and how I turn this off? I've tried clicking the "quick mask" icon in the toolbar and that does nothing. Also the Q shortcut does nothing. Windows 10, photoshop version 24.0.1   Thanks in advance for any help!   ... View more

Hi everybody, I've not used PP for anything complicated in a while, so I'm not sure if I'm remembering correctly since I edited my last documentary in 2019. If I set in and out points in the timeline inside a sequence, and then drag that sequence from the Project panel and into another sequence, isn't PP supposed to respect the in and out points that I set and just put that onto the timeline? I could swear it used to work like that. Now when I drag my chapter sequences into my master sequence, PP is not respecting their in/out points. It's putting the whole sequence in, even with a lot of extra blank space at the end. This behaviour seems really weird to me...has something changed or is there possibly a setting I'm overlooking? I have about 40 little chapter sequences to put together on a timeline, and it seems like I can't do it the way I've always done. Many thanks in advance for any advice! Lori   ... View more

My encoding and error logs for AME don't seem to be updating properly. Often I get a "completed with warnings" yellow exclamation point, with a link to an error log, but then there is nothing about that render there. I've had some "hardware encoding" renders from PP fail on me the past couple of days (AME just gets stuck and all I can do is manually stop the render), and those don't show up in either the error or regular log. At all.   Also, renders that complete with with no warnings are often missing from the log file.   My my log files go back to 2016, and I can see that those entries are full of information.   I'm not sure what to do here...any advice about how to get entries reliably showing up in my logs? Thanks, Lori ... View more

Hi all, I've never had any trouble with AME before, but suddenly my PP project won't render all the way through and I'm not sure what the problem would be.  The weird thing is that I can "export media" from PP to AME just fine, choose "Match source - High Bit rate" and it starts rendering. But around 1/3 - 1/2 the way through, it just stops and the resulting file is unplayable. Weirdly, there is no error message or error log, and the usual blue link to the finished file is greyed out.  The sequence has been rendering fine until today. I made quite a few changes since my last render, so I'm really not sure what the culprit would be...it's all "more of the same" that I've been doing, nothing really new or different. Any ideas what I can do to troubleshoot? System info Windows 10 pro (latest update), 32 gb RAM, i7-3770 3.40GHz, cache on an ssd (separate from OS drive), NVIDIA GTX1060 with 6 gb ram, source files on a fast RAID, Premiere Pro version 14.1.0 build 116 Thanks! Lori ... View more