jacobacci
Explorer
jacobacci
Explorer
Activity
‎Oct 04, 2024
11:17 PM
Thanks @Greg_S. that's great. Its seems, Adobe has elected to do a three year term license though, instead of an eternal licenses. Adobe Cuts Perpetual License for Elements Down to Just Three Years | PetaPixel I have Elements 2024 and 2022 licenses and would need the functionality for those.
... View more
‎Oct 04, 2024
03:26 AM
In which way would users misuse it? The button would only be available when logged into the Adobe Account page. Next to the download button there would be a button 'Reset License'. After a reset the user needs to sign in with his adobe account again to use the app. Other softwares use this method to reset licenses. 
... View more
‎Oct 04, 2024
02:44 AM
I have posted extensively about the inability of Chat support to reset Adobe Photoshop Elements and Premiere Elements Licenses here: Adobe is of the view that licenses should be managed by the clients on not by customer support. This is ok. However, Adobe does not put the necessary tools at the user's disposal to make this process easy. If the customer wipes a machine without signing out of the app first and then gives it away, the user has no way to reset the license and needs to purchase a new license. I have spend several hours chatting with customer support and there is no solution that they can offer. There would be an easy solution. All purchased one time licenses are listed in the adobe account page and the apps can be downloaded from there. If Adobe were to add a button "reset license" next to the download button, this longstanding and frustrating problem would go away (and customer care would have an issue less to deal with). Adobe, can you implement, this please?
... View more
‎May 18, 2024
02:55 PM
Siehe meinen obigen Post. Der Support hat keinen Zugriff mehr auf das Tool zum Löschen der Aktivierungen. Ich musste am Schluss eine 2024er Lizenz kaufen. So zwingt man Kunden zum Upgraden.
... View more
‎Apr 25, 2024
06:48 AM
2 Upvotes
After several hours on the online chat with Adobe Support I have learned the following: Deactivating a Photoshop Elements installation by signing out (in the help menu) is not reliable. The activation is not reliably removed from the machine and freed up The tool to reset activations has been decomissioned by Adobe in their infinite wisdom to make life hard for users of products with perpetual licenses The 'official solution' if stuck in the 'maximum number of activations' conundrum is to either migrate to a subscription based product (which is obviously Adobe's 'solution' of choice) or purchase an upgrade license to Photoshop Elements 2024 (at 20 USD reduction of the normal retail price) A truly sorry state of affairs.
... View more
‎Apr 24, 2024
10:31 PM
Thanks @Jeffrey_A_Wright I did the redeem to verify whether the product keys / serials I have are correct and they seem to be so. Is there anything that can be done to reset the activations for the two licenses of Photoshop and Premiere Elements 2020? Happy to provide you with the serials via PM.
... View more
‎Apr 24, 2024
01:38 PM
I just redeemed my original purchase code for the 2020 Elements Apps on Redeem (adobe.com) and got the same Product keys back again. So the product keys are certainly correct.
... View more
‎Apr 24, 2024
01:30 PM
I have just checked the product keys on the digitec activation portal and the keys I entered seem correct.
... View more
‎Apr 24, 2024
01:20 PM
Thanks @Jeffrey_A_Wright The product keys of all my Elements Apps have 6x4 digits which is what I entered. I purchased the Apps on the Swiss Adobe site.
... View more
‎Apr 24, 2024
09:07 AM
Thanks a lot. Hope Jeff will be able to help. Chat Support was not helpful. I guess I would also need a mod to delete the image of the serial number
... View more
‎Apr 24, 2024
08:52 AM
Thanks @Greg_S.
I am using the 2020 versions and I am getting the following message:
<Removed by Moderator>
 
... View more
‎Apr 24, 2024
03:23 AM
Ich möchte auf einem neuen PC Photoshop Elements 2020 und Premiere Elements 2020 neu installieren. Beim sign-in bekomme ich die Meldung dass ich bereits auf der maximalen Anzahl Computern mit dem Schlüssel eingeloggt bin. Ich habe diese Computer aber nicht mehr und kann mich nicht ausloggen. Eine Unterhaltung mit dem Chat Support führte zu keine Lösung. Der Support kann offenbar die Aktivierungen aufgrund einer "kürzlichen Politikänderung" von Adobe nicht mehr zurücksetzen. Damit werden meine beiden Lizenzen für Elements 2020 de facto wertlos. Wie kann man die Rücksetzung der Aktivierungen machen? Ich will kein Produkt mit einem Abo, deshalb verwende ich die Elements Produkte.
... View more
‎Apr 13, 2023
01:35 AM
I am installing from the downloaded PhotoshopElements_15_LS30_win64.exe file
... View more
‎Apr 13, 2023
01:33 AM
Thanks guys. My laptop is connected via an Ethernet - USB Dongle, not via Wifi. I have also tried the same install on my Desktop PC just now. Same error message. This is the error message I am getting:  
... View more
‎Apr 12, 2023
02:55 PM
I am trying to install PSE 15 on my new HPEnvy x360 running Windows 11. I am getting an error message saying For security reasons your access was temporarily disabled. For more details contact Adobe Customer Support Seems strange, as I can log into my Adobe account without issues and PSE 15 has not yet asked for any serial number that could be invalid. How can I solve this issue? Thanks
... View more
‎Mar 23, 2021
03:32 PM
Yes, with the new version of PSE (2021.2) I managed to install PSE on MacBook Air (M1) and everything seems to work ok
... View more
‎Mar 17, 2021
11:09 PM
1 Upvote
PSE 2021.2 which came out 17th March seems to have done the trick. PSE Editor now launches without issues.
... View more
‎Mar 17, 2021
12:55 PM
I am also having the issue that Photoshop Elements Editor 2021 will not open on my MacBook Air (M1) with big Sur 11.2.3. I have uninstalled and reinstalled the program several times, but no success so far. PSE 2021 works fine on my 2018 MacMini (Intel), also running Big Sur 11.2.3
... View more
‎Mar 12, 2021
10:19 AM
After some more forum searching, I removed PSE 2021 from both machines and started from scratch. I re-redeemed my code for PSE and got a different serial this time. The install on the MacMini 2018 went through smoothly and the new serial activated the software correctly. So everything works now on the MacMini 2018. On the M1 MacBook Air the install this time ran through smoothly. However when I try to start PSE Editor, I get a window saying "loading adobe photoshop editor workspace" with a turning symbol. The message stays on forever and I never get to the point where PSE Editor asks for the serial number. So I am still stuck. Can anyone confirm whether PSE 2021 works on Apple silicon? Thanks a lot.
... View more
‎Mar 12, 2021
09:27 AM
I have bought PSE 2021 for mac and I redeemed my code to get the serial number. So far so good. I am trying to install PSE 2021 on my two Macs - a MacMini 2018 (Intel), BigSur 11.2.3 - a MacBook Air Late 2020 (M1), BigSur 11.2.3 On the MacMini the install went through and when I open PSE, I get the first screen, where I can chose Photo Editor. When I click Photo Editor, I get the "Loading Photoshop Editor" Message and a spinning star, but the editor never opens. I have reinstalled once and get the same issue. On the M1 MacBook the installer is stuck at 82% since several hours and does not progress any more. I would appreciate some pointers where I might be going wrong here. Thanks
... View more
‎Sep 18, 2018
03:17 AM
Hi all I have reinstalled Windows on my Office PC and I am stuck with ADE. I have ebooks that were purchased with two different Adobe accounts. I used to be able to authorize ADE with two accounts and then simply switch between the two accounts using Help/Authorization Information. Now when I authorize ADE with one account, it does not seem to be possible to authorize with a second account, except if I completely delete the first account. In Help/Authorization Information only one account is shown, no matter what I do. Am I missing something here?
... View more
‎May 09, 2018
06:50 AM
Mit den Händlern bin ich dran. Das braucht einiges Insistieren. Danke für die Hilfe, Nanaky
... View more
‎May 09, 2018
05:02 AM
Ich habe vor etwa 6 Monaten einen neuen PC gebaut (Ryzen Basis, vorher Intel). Seit dann habe ich vor ein paar Tagen ADE wieder zum ersten Mal benutzt. Ich habe mit beiden Adobe IDs versucht, die Bücher beim Buchhändler neu herunterzuladen. Mit beiden Adobe IDs bekam ich die folgende Fehlermeldung:
... View more
‎May 09, 2018
12:41 AM
Hi Nansky I cannot open the respective books at all. I have asked the book vendor about the issue and received the following answer (translated from German). The error occurs if: The book has been downloaded before with another Adobe ID. I have two Adobe IDs but I anm quite sure I downloaded these books with the current one The book has been previously imported into ADE authorized without an ID So I believe neither is the case. I find this Adobe ebook identification scheme absolutely customer unfriendly. I am NOT a computer novice and I am unable to solve this seemingly simple issue. Wonderful brave new digital world! What can I do to get these books back. I have PAID for them.
... View more
‎May 08, 2018
01:49 AM
Hi I managed to re-activate ADE (timezone and time was wrong). Now I am getting the following error with about half the books in my library.
... View more
‎May 08, 2018
01:12 AM
Hi I am getting the following error when I try to open certain ebooks in ADE. I have tried the following: - de-authorize ADE through the menu item (not successful) - de-authorize ADE by deleting the Adept key from the registry (successful) - re-authorize ADE (this gives me the error message below as well) How can I solve this problem? Regards
... View more
AdChoices