Some additional guidance -- your business login is showing as having an expired subscription, so you are now only seeing your personal account, which does have a subscription but has no data.  Please consult with your business to see if you can get your subscription renewed.  That is probably the best/fastest way to resolve this. -Peter ... View more

Apologies for the delayed response.  I am not seeing what may have happened here.   I do see that you indeed have many cloud synced albums -- looks like 94.   Can you please point your browser to lightroom.adobe.com.  That view should show all of your available albums in the cloud.  Make sure you are logged into your correct account on your iPad.  Let me know what you see.   -Peter ... View more

Thanks for the feedback.  I think your current approach makes sense, and has the benefit of maintaining more control over sharing.  An approach of supporting direct sharing of a "live" Smart Album may mean inadvertant or unintentional sharing of photos/videos so we have some concerns around how to best support that.  Additionally, there are some technical issues that would need to be overcome.  Would appreciate any other comments or thoughts here to help us prioritize workflows.   Thanks, Peter ... View more

Thank you for your report.  This is indeed a known limitation.  We hope to have an improvement in this area shortly.   -Peter ... View more

Agree with you on adding Revmoe from Cleanup in that mode -- have asked the team to add that.     In order to report an image, please go into "Give Feedback" and choose the sad face -- it will then give an opportunity to submit the photo so we can review it.     Again, thanks for your feedback here - very helpful.   -Peter ... View more

Thanks for the feedback!  You should be able to remove any items from Cleanup that you want to keep and they will not show up again.  Let me know if you are looking for something else.  For the underwater pictures, you can send a direct report from with the app and include your photos if you are willing to share them with our team.  If not, this is at least an area we can review when updating our logic, so thanks.  Also, for #1, completely agree that would be useful -- we will consider that for the future.   -Peter ... View more

I have sent you a private message through the forum.  Let me know if you did not see it.  I can email you directly if you prefer. ... View more

Sorry you are running into this problem.  I see 2 different accounts associated with your email address -- I will contact you directly to get details on which account you are having problems with.   -Peter ... View more

Apologies for the delayed response.  In looking at the server activity, it seems those photos may now have successfully synced.  Can you confirm?  If so, was there something you needed to do on your side to address this -- would help us with future issues.   Thanks, Peter   ... View more

Apologies to you, this should not be happening.  In looking at your account on our servers, everything seems to correctly show your 2 Tb quota.  Please try logging out of all Creative Cloud apps and log back in next time this occurs.  If that still does not help, please share any errors that you are seeing and include information on the app version and device that you are using.   -Peter ... View more

I see a valid subscription associated with the Adobe ID that you are using on this forum.  Please make sure to login with that same ID in order to use Lightroom.  If the problem persists, try logging out of all Creative Cloud apps and logging in again with your Community Forum Adobe ID.   -Peter ... View more

It looks you have a few photos stored in the account associated with your id.  It is far less than the 20Gb of storage.  If you are still seeing an issue, please trying logging out of all Creative Cloud Apps and logging in again.   -Peter ... View more

Thanks for sharing that info, very helpful for us to see the details as we work out our priorities here.  Will keep you updated on our progress.  (Sorry for the repost, that was my alternate login).   -Peter ... View more

Glad you figured things out -- we'll take a look at how we can make the logic clearer here. We don't yet have a way to sync Smart Albums.  Would love to hear more about how you are looking to use that feature.  The workaround would be to do a one-off copy to a second album.  Obviously that is non-ideal.   -Peter ... View more

You can accomplish "OR" with keywords by selecting more than one keyword in your rule.  Please try that and see if it meets your needs.   -Peter ... View more

Some good news, hope it is not too late.  Rather than fix the documentation, we have added this (needed) feature.  If you are still interested, please give it a try and see if it works for you.   -Peter ... View more

Sorry to see you go, here are instructions for deleting your Lightroom cloud content.  Please make sure that all of your data is locally backed up somewhere before doing this.  These instructions should work even if you no longer have access to Lightroom -- please let us know if you run into any problems.   To delete your Lightroom content, please use your web browser to navigate to lightroom.adobe.com. In the upper right, click on your profile photo.  Under that menu, select "Account Info" Then in the Account Info dialog, select "Delete Lightroom Library".   -Peter ... View more

This has been fixed -  please try again and let us know if you hit any more issues.   -Peter ... View more

Problem acknowledged.   We expect to have a fix for this shortly.  I will update this thread when it is addressed.  Apologies for the inconvenience caused by this.   -Peter ... View more

Glad to hear it is now working for you.  We did not make any changes on our side, so not sure what happened here.  Please do reach out if it should start failing again.   -Peter ... View more

We do see some discrepancies with your account.  We have given you some extra storage until we figure this out.  Apologies for the inconvenience here and will update you when we have more info.   -Peter ... View more

We have addressed your problem and apologize for the inconvenience here.  Please let me know if you have any further issues.   -Peter ... View more

Thanks, that gives us some more guidance where to look.   -Peter ... View more

Got it - can you confirm that those deleted files are also not present in the web view at lightroom.adobe.com?  That will help us understand what has gone wrong here and then address it.   Thanks, Peter ... View more

Glad to hear that helped.  I see you have some videos stored as well.  If there are any of those that you don't need available in the cloud and you have a local copy, consider deleting them as they are much larger.  Of course, you could also consider upgrading to a plan that includes more storage.   ... View more

Sorry to hear about your issue.  What is the typical size of a shared album? Can you try sharing a smaller album to see if it still happens?  Also, if you could share one of the problematic zip files, that would help.  Please private message me.   -Peter ... View more

Please check you subscription - it looks like you have a 20Gb subscription with over 900Gb of storage in use, as you used to have a 1 Tb subscrtiption.  If you have some more specific information on a problem you are seeing here, please let us know. -Peter ... View more

In investigating this issue, we are seeing that some folks here are adding new photos at the same time that photos are being deleted.  If you are in a state where you are over quota and have tried to add more photos, when you delete enough to get under the quota, Lightroom is likely automatically adding photos that have previously failed to sync.   Also note that we don't count Lightroom Classic smart previews against quota, so in cases where those are deleted, you will not see a change in quota.     What would best help us here is to  - turn off sync  - go to lightroom.adobe.com and take a screenshot of the storage used  - delete some photos (no need to delete them from trash)  - wait a few minutes (in case of slow sync)  - refresh view (important) and take a new screenshot of the storage used  - contact us   We would really like to get to understand this issue, so your help here is most appreciated.   -Peter ... View more

We are not able to reproduce this problem and will need more info.  If you can share the storage amount you are seeing, we will check if it matches what we see on our servers.     Thanks, Peter ... View more