The admin of your org can create a new package with the LTS version and install it on the device. ... View more

Hi @Matt_13346  The oldest version available for Photoshop is 24.7.5 which requires "Windows 10 64-bit (version 20H2) or later; LTSC versions are not supported". Here is the helpful article on the system requirement: https://helpx.adobe.com/photoshop/system-requirements/2023.html   Please check the Enterprise support policy here: https://helpx.adobe.com/support/programs/cc-support-policy.html#cce ... View more

Hi @ChimiChangaAlabama  I would recommend starting with the "The minimal allowlist" and "Deployment and fulfillment services" under the Identity and Sign-in Service section.  If the issue persists, you can use any networking tool like Wireshark or Charles proxy to identify if any more endpoints are getting blocked in your network.   ... View more

The package will NEVER install if you are running the MSI file by double-clicking on it. You have to run a command on CMD or Powershell in order to install the package using the MSI file: msiexec /i “path\setup.msi". Or, use the "setup.exe" file for installation by double-clicking on it. ... View more

If you have a separate admin console, you can use a different Azure tenant with a different domain to configure SSO using the OIDC app. You can also use the "Adobe Identity Management (SAML) app to configure SSO in the same admin console, however, with a different domain.   ... View more

We provide EXE and MSI to the admins, and it is up to the org's preferences. Kindly help me with the ticket number so I can coordinate with the concerned team and resolve this issue for you. ... View more

I reviewed the logs and got Fatal error -67, which is a Microsoft error.  09/11/24 13:16:40:078 | [FATAL] | | ASU | DeploymentManager | DeploymentManager | | | 22472 | The Bootstrapper Process return code is (-67).Stopping the installation process. The error code (-67) during installation indicates a failure in the bootstrapper process, which is responsible for initiating and managing the installation process. This error typically occurs due to issues related to permissions, system conflicts, or package corruption.   ... View more

To run an MSI file silently and install the package without any user interaction, you can use the msiexec command with specific parameters. Here’s the command you need: msiexec /i "Path\To\Your\Package.msi" /qn /i: This switch tells msiexec to install the specified package. /qn: This switch sets the user interface level to “no UI,” making the installation process run silently. For example, if your MSI file is located at C:\Installers\MyPackage.msi, the command would be: msiexec /i "C:\Installers\MyPackage.msi" /qn If you want to create a log file for troubleshooting, you can add the /l*v switch followed by the path to the log file: msiexec /i "C:\Installers\MyPackage.msi" /qn /l*v "C:\Logs\InstallLog.txt" This command will install the MSI package silently and generate a detailed log file at the specified location.   Note: run CMD or Powershell as an admin.   You can also check the "PDApp.log" file to find the errors when running the "setup.exe". The location is "%temp%>> CreativeCloud >> ACC". https://helpx.adobe.com/creative-cloud/kb/troubleshoot-install-logs-cc.html ... View more

Hi @ChimiChangaAlabama  I would like to inform you that Adobe provides an MSI file for installation. However, it uses the Microsoft Installer service to install the package/app on the machine, which is also applied to all other installers/packages. Could you please confirm how you are running the MSI file? Additionally, is there any specific reason for using the MSI file when the package can be installed using setup.exe? ... View more

Hi @steveb66642875  Please confirm how you determined that the users are unable to use the pooled storage. May I know if they are facing any issues in uploading the assets above 1 TB? Any screenshot of the issue will be helpful.  ... View more

I am writing to check if you could kindly explain the issue you are currently facing with your Adobe subscription. We are eager to assist you and ensure that you have a seamless experience with our services. Additionally, could you please let us know which type of subscription you have with Adobe? This information will help us provide you with the most accurate and effective support. Thank you for your cooperation. ... View more

Hi @ORION23475967dxgu Kindly download the latest version of RUM from the admin console and run it using CMD as an admin. The location of the log file is C:\Users\username\AppData\Local\Temp.   ... View more

Hi @Gabriel29487908r14x  We apologize for the issues with user additions in the admin console. This feature is active for organizations on the new storage model. For better account control, we recommend Enterprise or Federated IDs, which default to SSO if you have claimed the domain. We’re aware of the limitation in recognizing users’ org affiliation and are introducing a feature to add users as Adobe IDs via an exception list. For details, please visit our help document: Domain enforcement for restricted authentication ... View more

Hi @Ricardo38935778nctk  I apologize for the inconvenience you are facing in connecting to the support team.  It seems you have a Teams contract with Phone and Chat support only in the regional language under which you purchased the contract. Kindly help me with the issue you are facing, and I will try my best to provide a solution. ... View more

Hi, @Spencer-Simpson, The workflow is designed in a way that the user can request multiple apps from the CCD platform, and it is up to the admin if they want to assign the CC suite or single app licenses to them as many organizations also purchase Single App licenses instead of getting a whole suite.  You can change the email frequency from the settings option under the Product Request.  Here is the help document for more details: https://helpx.adobe.com/in/enterprise/using/product-request.html ... View more

Hi, @Lionel38890401jv6b, The SSO feature comes with the Enterprise contract/licenses. Kindly contact your Account Manager/Reseller who can assist you with the license migration.  ... View more

If you want to update the app, you can deploy a new package with only CCD. Uninstalling it is not required. All the updates of CCD are critical and mandatory and we do not recommend disabling the option. ... View more

Unfortunately, we still do not support Mac Flat Package deployment via Intunes. Only Windows packages are supported currently. We have already raised the same concerns with Microsoft for Mac packages but have not received an appropriate answer. We will keep you updated on the progress.   ... View more

The ID type is Adobe ID, which is managed by the end-user only, not the admin. The end-user can navigate to the Adobe website and use the "Forgot Password" option to reset/create a new password.  ... View more