ClaudiaR99
Adobe Employee
ClaudiaR99
Adobe Employee
Activity
‎Oct 15, 2024
12:49 PM
Hello @michaljanata , I'm sorry this is happening and I'd like to replicate and troubleshoot this problem.
On my end, I have a Windows 10, Intel, with In Design 20.0 and Photoshop 26.0.
I have a indd file with a placed psd,
I select the psd image and right click on it,
I can select "Edit Original" or "Edit with" and select Photoshop 2025 26.0
The image opens in Photoshop. I can make edits, save it and then it updates in the indd file.
In order to troubleshoot the problem, can you please provide the following information:
In Photoshop 26.0, go to Help > System Info. Copy the content in a text file and attach it here.
What is the type of file in the indd document.
How was the image placed in the indd document.
If it's possible to get a copy of the indd file, please email it to clrodrig@adobe.com
Thank you
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‎Oct 14, 2024
01:29 PM
1 Upvote
Thank you for the prompt response.
The Presets in the location mentioned, "Applications > Adobe Photoshop 2024 > Presets, are installed along with the application. These are not migrated or copied over from one release to the next.
Any user presets saved in the location "Users > user_name > Library > Application Support > Adobe >Adobe Photoshop 2024 >Presets" will be migrated to Adobe Photoshop 2025.
I hope this helps!
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‎Oct 14, 2024
11:19 AM
Hello @Lumigraphics , thank you for reporting this issue.
Can you please provide the full path where your Scripts are located? You can use "user_name" instead of the real user name in the path.
Thank you!
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‎Aug 03, 2023
02:10 PM
4 Upvotes
Hello @Mariusz5D34 , I apologize for the inconvenience this is causing. Can you please share what version of Photoshop are you on? Would it be possible to do a video that shows the layers panel as well ? Thanks you
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‎Jul 26, 2023
06:10 AM
Thank you for the suggestion @Kevin Stohlmeyer. The intention is to remove friction, allow the user to continue working without interruption however we are certainly open to hearing feedback as this workflow is used and see what is it the majority of users prefer. I'll bring this comment back to the team.
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‎Jul 26, 2023
06:04 AM
Hello @phlpsdvd , I apologize for the inconvenience you are experiencing. Could you please let me know what version of Ps you are using and on what operating system?
Can you provide more details about the document? Is it a new document created or an older document created with earlier versions of Ps? what is the color profile on the document?
If possible, please email me a copy of the document to clrodrig@adobe.com
Thank you
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‎Jul 25, 2023
03:01 PM
Hello @dmitryeliseev thank you for your post.
We have heard from users that they would like to remove frictions in areas where the intended action is clear. If an user enables the brush tool is with the intention of painting on canvas and getting a popup saying it's not possible could be distracting and unnecessary.
If the last selected layer is a smart object, a text layer, a shape layer or an adjustment layer and the user paints on canvas, a new transparent layer will be created.
This behavior is only available in Beta builds.
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‎Jul 18, 2023
06:41 AM
6 Upvotes
We are excited to announce it’s now possible to do elliptical gradients when working with Radial and Diamond gradient styles. This is only available in Photoshop Beta. Be sure to download the most recent build!
Enable the Gradient tool (G), ensure you are using the live gradient mode (Options bar > Gradient). Draw a Radial or Diamond gradient on canvas and use the elliptical control to change the shape of the gradient.
 
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‎Jul 14, 2023
08:00 AM
1 Upvote
Hello @maxm63694617 it would be really appreciated if you can send me a link to the file for download. My email is clrodrig@adobe.com.
I'll try on my end creating a file in 24.6 with an image, a gradient map, saving it and the opening it on Photoshop Beta 24.7.
Please keep in mind that Photoshop Beta may include features that may not end up getting released. Ideally any profesional work you are doing for a client is better to use a released version of Photoshop.
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‎Jul 13, 2023
03:15 PM
2 Upvotes
Hello, please review the 2 correct answers provided.
In order to understand more about the problem, can you please provide more information about what version of Photoshop was the document created on and what is the Photoshop version being used to open the file.
Thank you and I apologize for the inconvenience.
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‎May 30, 2023
06:40 AM
Thank you for the response. As mentioned above, the tool needs to be switched to Classic gradient. We realized this is adding an extra step. We are reviwieng this workflow right now. I'll post news once I have them.
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‎May 30, 2023
06:34 AM
Je m'excuse pour le dérangement. Comme mentionné ci-dessous, il est possible de passer à l'outil de dégradé classique. De plus, j'aimerais partager cette vidéo pour en savoir plus sur la version améliorée de l'outil.
https://youtu.be/get7XConbwc
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‎May 30, 2023
06:25 AM
1 Upvote
Hello @The Art of Retouching would it be possible to see a video of the issue. When the tool is set to Classic gradient it should allow you to draw on a gradient on a unlocked pixel layer without creating additional layers.
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‎May 26, 2023
01:19 PM
2 Upvotes
Thank you for the detailed explanation! I shared this with my team and we'll start working on it. I'll keep you posted.
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‎May 26, 2023
07:12 AM
Hello @JacquesCapeTown thank you for bringing this to our attention. I'd like to understand a bit more of the steps in your workflow. Could you let me know what is it that you are trying to achieve and the steps taken?
If you can share a screen capture of your image and layers it would be very helpful.
Thanks! Claudia
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‎May 26, 2023
07:05 AM
Hello @Prof. Jenkins thank you for bringing this to our attention. I'd like to understand a bit more of the steps in your workflow. Could you let me know what is it that you are trying to achieve and the steps taken?
If you can share a screen capture of your image and layers it would be very helpful.
Thanks! Claudia
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‎May 26, 2023
07:02 AM
Hello @Green Baron thank you for bringing this to our attention. I'd like to understand a bit more of the steps in your workflow. Could you let me know what is it that you are trying to achieve and the steps taken?
Thanks! Claudia
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‎May 26, 2023
06:02 AM
1 Upvote
I'd like to share a video recording done by Adobe's Evangelist Julieanne Kost on the gradient tool improvements. I hope this is useful.
https://youtu.be/get7XConbwc
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‎May 24, 2023
01:34 PM
Hello @dragantomas, I'm sorry you are experiencing some issues. Please make sure to use Left click. What is the tool you have active when trying to use shortcut?
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‎May 24, 2023
07:48 AM
1 Upvote
Hello @Chris29379353jpz4 the gradient tool has been updated to work non-destructively by default hence it will create a gradient fill layer when the tool is set to Gradient mode.
Switching to Classic gradient is how you can work with the tool as it used to. This setting should be remembered when restarting Photoshop.
Thanks!
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‎Apr 03, 2023
07:25 AM
1 Upvote
Could you record a video of using the tool to draw?
Before starting the recording, please reset preferences once more and restart Photoshop. Start recording once Ps is showing the home page.
Could you share your system info? that is located in Ps > Help > System Info
Thank you!
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‎Apr 03, 2023
06:45 AM
1 Upvote
Hello @darto1976 , thanks for reporting this issue. I'd like to ask a bit more about what is the gradient line that it's shown in the image.
When drawing a gradient the line has a blue dot and a thin line as you can see in the gif attached.
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‎Mar 03, 2023
10:49 AM
Hello @iJoshGeezy, thank you for bring this to our attention. I'd like to see if I can replicate this issue.
Can you click on the gradient preview in the Styles effect dialog to open the gradient Editor and see how the gradient is setup?
Can you let me know if you are working on a 8/16 or 32 bit document and what is the color profile? Thanks!
Claudia
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‎Feb 01, 2023
10:00 AM
Hello @olivierd42825091 , for warning messages without a Cancel button, Esc will not dismiss the dialog. In this case you can hit Enter on the OK button to dismiss it.
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‎Jan 24, 2023
06:40 AM
1 Upvote
Hello @Somaya Alshehri , @hinddj we are actively working on gradients on Mask. At this moment there isn't a date as to when it will be available to our public beta users.
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‎Jan 13, 2023
07:07 AM
2 Upvotes
Hello @kdoggdracul can you let me know what version of Ps are you using? Thanks!
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‎Jan 04, 2023
12:29 PM
Hello @joshd47512495 did you also see that history events in the History panel stopped recording?
Thanks
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‎Jan 03, 2023
03:22 PM
Hello, I apologize for the inconvenience this is causing. I'd like to request more information to troubleshoot the problem. Please if you can provide responses to the following bullets.
In the History panel, has it stopped recording entried?
What where the last few actions before using the Undo command, what tool was used, what action was done
What is the number of History states set in Preferences > Performance > History & Cache?
What are the History options checked in the History Panel? Window > History > Hamburger menu (top right) > History Options
A recording that shows the problem. This would be very valuable for troubleshooting. Please email it to clrodrig@adobe.com
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‎Jan 03, 2023
03:13 PM
Hello @RyanKeith , I apologize for the inconvenience and I'd like to ask if you remember what tool or action where you performing when history stopped recording.
Thanks, Claudia
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‎Dec 14, 2022
02:22 PM
8 Upvotes
I was able to reproduce this issue. Thank you for bringing it up to our attention.
We'll advise as soon as it's fixed.
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