Hi,   Thanks for reaching out.  Would you be able to provide the sample on which you are observing the issue? This will help reproduce the exact issue that you are seeing. Please share the asset at sharewithbr@adobe.com.   Thanks, Bridge Team ... View more

Hello PhotoBuff,   Thanks for reaching out. Could you please share the system configurations? Could also share a video of the steps that you are trying to follow, to install Bridge, at sharewithbr@adobe.com?   Thanks Bridge Team ... View more

Hello,   Thanks for reaching out.    Would it be possible to share the following information to help us understand the issue better: Share the screenshot of the FileType Associations. Platform and system configurations. Which all versions of AfterEffects have you installed?   Regards, Bridge Team. ... View more

Hello @GWSLEER    Thanks for reaching out.  Link that you shared seemed to point to the general Community page.  Could you please share the thread again, which is pointing to the issue? Alternatively, you can also iterate the issue here as well which you are facing, this can help isolate the issue at our end and prioritize accordingly.    Thanks  Bridge Team. ... View more

Hello @turner111  As there are two "Adobe" folders on a machine, one is user level and another is system level. There is a possibility that you might be checking the user level folder. Please follow the below steps just to make sure we are looking in the correct folder:   Open Finder Go to top menu. "Go" -> "Go to Folder..." Enter "/Library/Application Support/Adobe" Locate "Plugins" folder here.   Please let me know if this helped in locating the right folder.   Thanks, Bridge Team   ... View more

Hi @graphic_sculptor    Thanks for reporting this issue. We apologize for the inconvenience caused to you. To further investigate the issue, could you help with the following: Have you installed the Photoshop BETA along with the Adobe Bridge? Can you try moving the Substance3DViewerForPs.plugin present at the location “/Library/Application Support/Adobe/Plug-Ins/CC/File Formats”, to another location and then relaunch the Bridge? And/ Or, can you try uninstalling the PS BETA and check if you are still facing the crash?   We have a known issue with latest Substance3DViewer plugin which is causing Bridge to crash. More details about this issue and workaround is at : https://helpx.adobe.com/bridge/kb/bridge-crashes-when-used-with-photoshop-beta.html   Thanks  Bridge Team ... View more

Thanks for reaching out to Bridge Community. Adobe Bridge desktop application is different from "Bridgetalk" library which is used by various Adobe products.   Issues highlight here should find the correct home so that they can be rectified properly. I will help in moving this post to PremierePro/Media Encoder community.   ... View more

Hello Keith, Did you encounter any Crash Dialog after the above crash? We would like to request to submit the crash report.   Also, would it be possible to share the following folders/files with us: /Users/<username>/Library/Application Support/Adobe/Bridge 2024 /Users/<username>/Library/Preferences/com.adobe.bridge14.plist   at sharewithbr@adobe.com   Regards, Bridge Team ... View more

Hello, We have just released a new Adobe Bridge 2024 build (14.1.1.274), which might resolve your issue.  Can you please try that build and let us know if you are still facing the issue?   Thanks, Bridge Team. ... View more

Hello ABMIII Thanks for reaching out. Can you please share the whole path of the files, for which it is working and for which it is not?   Thanks, Bridge Team. ... View more

Hello CedarMountain Can you please help us in identifying the issue by sharing the steps that you are taking, which are causing the issue? Please share the screenshot of the issue, if possible.  If you are seeing a crash reporting dialog, please submit the crash report as well. Also, could you please share the following: * Bridge Version * Photoshop version * Mac OS version   Please share any additional information, which you might think will help us reproducing the issue at our end. Thanks, Bridge Team ... View more

Thanks for trying out the changes. We are currently working on a fix and this will be available as part of our next release.   ... View more

Hello,   Thanks for reaching out.  Could you please provide bit more informartion on your workflow? If possible provide a sample input output files, to understand the requirement better.   Thanks, Bridge Team. ... View more

Thank you for bringing this issue to our attention and sharing your feedback. We recently updated one of our dependencies which has created this unintended issue for users on Big Sur. We are working towards a change to allow launch of Bridge on Big Sur for now. We will keep you posted once a release is out with that change. For current set of workarounds, please refer to this link. But at the same time, we are also evaluating not allowing installation of Bridge on BigSur for future releases. This is because as per Bridge System Requirements, BigSur is not a supported MacOS version as some of our dependencies (For e.g. video library) require MacOS Monterey and above. We appreciate your patience and encourage everyone to consider updating to the recommended macOS versions to ensure optimal performance and compatibility with our applications. Thank you for your understanding and continued support! Bridge Team. ... View more

Hello,   Thanks for reaching out.   Can you please share the path/alias type which you are using here?  Is there any particular way you are creating the alias? Are you facing this issue on any particular alias? For ex: are you also seeing these on application alias. Or any other information, which you think can help us debug this issue further.   Thanks Bridge Team, ... View more

Hello, Thanks for reaching out to us.  Can you please provide the detailed workflow  steps that you take which consistently reprodueces the issue? It can really help us in replicating the same at our end.   Thanks, Bridge Team. ... View more

Hello, Thanks for reaching out to us.  Can you please provide the detailed workflow  steps that you take which consistently reprodueces the issue? It can really help us in replicating the same at our end.   Thanks, Bridge Team. ... View more

Hello,   Can you please provide more information on this? A screenrecording will work.   Are you facing the issue on a particular asset? Is it possible to share the assets on which you are facing the issue?   Thanks, Bridge Team ... View more

Hello,   Can you please provide more information on this? A screenrecording will work. What kind of issue that you are facing for which you have to purge? Are you facing the issue on a particular asst?   Thanks, Bridge Team ... View more

Hello,   Thanks for reaching out.  We would to help you out on the issue that you are facing.  Can you please share the following information: 1) Which Bridge version you are using? 2) Which PS version you are using? 3) Are you facing this issue on a particular filetype (jpg, jpeg, dng etc.) or all filetypes? 4) PS installation path on windows: "C:\Program Files\Adobe\Adobe Photoshop 2021" 5) Can you share the screenshot (or screen recording) of the issue?   Any other information which you think might help us in resolving the issue.   Thanks, Bridge Team ... View more

Hello,   Would you be able to add a screenshot of the issue, so that it provides clarity on this issue you are facing? In case you are facing the issue where Photoshop menu options are removed from the "Tools" menu, you can try this workaround:  https://helpx.adobe.com/bridge/kb/tools-options-missing-for-photoshop.html   Thanks, Bridge Team ... View more

Hi,   The latest beta build 14.0.0.57 brings back support for multi-window feature.  For complete list of features available in the build please refer https://community.adobe.com/t5/bridge-discussions/adobe-bridge-beta-is-now-available-14-0-0-57/td-p/... Regards, Bridge Team ... View more

Hi,   The latest beta build 14.0.0.57 brings back support for multi-window feature.  For complete list of features available in the build please refer https://community.adobe.com/t5/bridge-discussions/adobe-bridge-beta-is-now-available-14-0-0-57/td-p/... Regards, Bridge Team ... View more

Please go to "File Type Associations" and check the options there, ... View more

Hello,   Could you please update to the latest Bridge version (13.0.3) and test the "prompt" directly?   Do let us know if it resolves your issue.   Regards, Bridge Team   ... View more

Hello,   Would you be able to provide a sample video showing the issue? Does this happen with all assets like jpeg, raw files, png etc? Or issue is with some particular files?   Thanks, Deepak ... View more