Can you share more detail on exactly what happened and what your current state is? It sounds like you are no longer able to see one or more reviews, whereas this thread was about missing comments in intact reviews.  ... View more

It is not currently possible to access the previous version of the review. We do understand version management is important for many customers, and so it's on our list but I cannot give you an estimate for when it will be added to the product. Adobe actively listens to UserVoice for new features, so please feel free to add / upvote there. https://helpx.adobe.com/x-productkb/global/how-to-user-voice.html ... View more

Comments have been restored on your document. Please check the document and let us know if you have any concerns. The root cause was a timing issue unique to this document. Apologies for the inconvenience and know we truly appreciate your patience. ... View more

Thanks for the URL that you shared privately. We are looking at the comment data. One more question: how many comments were there previously? I see 4 comments there today. ... View more

Ah, okay. Were there any recent changes with how you sign in to Adobe? For example, do you now have more options when you sign-in, like a list of profiles/organizations?    Also, can you DM me the URL *without* giving me access to it? I want to check some backend settings on the access to the content and I can do without ever seeing the content itself.  ... View more

Resolved comments can seem to disappear, but resolved comments are still present with the document even though resolved comments are not displayed by default. To display resolved comments, one has to click on the filter icon in the lower right hand corner of the commenting panel. Clicking the filter icon will bring up the filter panel, which includes a section called "Status" and a button labeled "Resolved." Toggle the "Resolved" button to show / hide (filter / unfilter) the resolved comments on the document. There is a screenshot of the filter panel here: https://helpx.adobe.com/indesign/using/review-indesign-document.html. ... View more

This issue was corrected in late May. Please post or reach out to me directly if you find otherwise. Apologies for the inconvenience. ... View more

It is not necessary to email anyone yet, as recovery is still in progress on the remaining files. I will have another update in the coming days. Thank you for your patience. ... View more

Feature request recorded - thank you.  ... View more

We believe we are able to identify all impacted documents so it should not be necessary to make requests for specific documents. I will post when our process has been completed and at that point, please do speak up if you know of a document for which comments were not restored. Once again, my apologies, and thank you for your patience.  ... View more

Comments have now been restored on many of the impacted documents. Know we are still actively working to restore the remainder.  ... View more

Our engineers fixed the problem around 14:30 UTC on May 18 so updates are no longer causing loss of comments. It affected some users starting on May 16. We are now working on restoring comments for those affected. We very much apologize for the inconvenience and will keep you updated here. ... View more