Ranjisha Sengupta
Adobe Employee
Ranjisha Sengupta
Adobe Employee
Activity
Adobe Employee
in Lightroom ecosystem (Cloud-based) Discussions
Aug 26, 2023
04:07 AM
Aug 26, 2023
04:07 AM
Hi @PL67
Welcome to the community! Thanks for reaching out.
Which version of Lightroom have you installed? When was the subscription purchased and from where?
What functions are grayed out?
Please try re-installing the application.
We're here to help, just need some info.
Best,
Ranjisha
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Adobe Employee
in Photoshop (Beta) Discussions
Aug 26, 2023
03:45 AM
3 Upvotes
Aug 26, 2023
03:45 AM
3 Upvotes
Hi @Kaladdune
Thanks for reaching out. Let's try to fix this.
Which version of Photoshop are you using? What type of file format sare you working with? Is it a large RAW file?
Please try reinstalling the application once.
We're here to help, just need some info.
Best,
Ranjisha
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Aug 24, 2023
11:57 AM
Hi @defaultfgve9r98dn1e
Welcome to the community! Thanks for reaching out.
Are you trying to update Illustrator and Photoshop? What error message do you see? Please share more details so that we can resolve the issue as soon as possible.
With Artificial Intelligence do you mean 'Generative Fill'?
We're here to help, just need some details.
Best,
Ranjisha
... View more
Adobe Employee
in Lightroom ecosystem (Cloud-based) Discussions
Aug 23, 2023
04:02 PM
Aug 23, 2023
04:02 PM
Hi @Pierre31851934fdn0
Welcome to the community! We're here to help.
On which device are you using Lightroom? What type of editing are you trying to do? Any specific tool that you are using?
Please, share your registered email/ AdobeID with us to check account details.
Best,
Ranjisha
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Adobe Employee
in Lightroom ecosystem (Cloud-based) Discussions
Aug 18, 2023
10:56 AM
Aug 18, 2023
10:56 AM
Hi @Riju241992
Welcome to the community! Thanks for reaching out. We do understand the frustration.
What type of file are you working with? Were you using Lightroom on your Mobile device? Did you see any error message?
Please check all the folders for any recent export. Also, you can check the version history to see if you can find your last edited version there.
We're here to help, just need some info.
Best,
Ranjisha
... View more
Adobe Employee
in Lightroom ecosystem (Cloud-based) Discussions
Aug 18, 2023
09:18 AM
Aug 18, 2023
09:18 AM
Hi @Benjiiii
Welcome to the community! Let's try to fix this.
Please tell us the registered ID, I didn't find any account with the email that you reached out to us with. When did you purchase the subscription? What error message do you see?
We're here to help, just need some details.
Best,
Ranjisha
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Aug 17, 2023
12:30 PM
Hi @Imovidal5C0D
Welcome to the community! We understand your frustration and are here to assist.
Please tell us the version of Windows you've installed. Which RAW format are you using?
Do you see any error messages?
Try resetting the Camera Raw preferences. Hold down the Ctrl key and select Edit > Preferences > Camera Raw.
We're here to help, let us know how it goes.
Best,
Ranjisha
... View more
Adobe Employee
in Photoshop ecosystem Discussions
Aug 16, 2023
05:35 PM
2 Upvotes
Aug 16, 2023
05:35 PM
2 Upvotes
Hi @Fcarmelini
Welcome to the community! We're here to support and help! Tell us about your issue. Which version of Photoshop are you using? What is happening?
Rest assured we will try our best to get it resolved. Please share more details.
Best,
Ranjisha
... View more
Adobe Employee
in Lightroom ecosystem (Cloud-based) Discussions
Aug 16, 2023
10:47 AM
Aug 16, 2023
10:47 AM
Hi @Dhruv316903602e5q
Welcome to the community! Thanks for reaching out. Let's try to check the issue.
Which file format are you trying to import? Do you see any error messages?
Please share a screenshot of what you see.
We're here to help, just need a little more details.
Best,
Ranjisha
... View more
Adobe Employee
in Lightroom ecosystem (Cloud-based) Discussions
Aug 15, 2023
11:58 AM
Aug 15, 2023
11:58 AM
Hi @Антон Севастьянов
Welcome to the community! We understand it can be disturbing, let's try to fix this.
Which version of Lightroom are you using? Do you see any error messages? Can you please share screenshots of what you see?
We're here to help, just need a few details.
Best,
Ranjisha
... View more
Aug 15, 2023
10:35 AM
Hi @royn37204061
Welcome to the community! I know it can be frusrating if the app stops working abruptly. We'll try to fix this.
What happened when you you were working? Which version of the application are you using? Do you see any error messages?
We're here to help, just need a few details.
Best,
Ranjisha
... View more
Adobe Employee
in Lightroom ecosystem (Cloud-based) Discussions
Aug 09, 2023
10:39 AM
Aug 09, 2023
10:39 AM
Hi @Josseline31561338wrd7
Welcome to the community! We can understand the frustration due to the error and are here to help.
Which version of Lightroom are you using? Were you trying to use Noise reduction? What is the file format?
Have you tried re-installing/ resetting the preferences?
We're here to assist you with the issue; share us more details.
Best,
Ranjisha
... View more
Aug 07, 2023
04:06 PM
Hi @Fabieny31541252dk4v
Welcome to the community! We're here to help you with the issues.
Which version of Bridge are you using? Where are the files located? Which file format are you using?
Check if you have the necessary permissions to access the files. Sometimes, restricted permissions can prevent thumbnails from displaying.
Try these steps if you have not tried them yet:
In Adobe Bridge, go to the "Edit" menu (Windows) or "Bridge" menu (Mac).
Choose "Preferences" and then "Cache."
Click on the "Purge Cache" button to clear the thumbnail cache.
Close and reopen Adobe Bridge to see if the thumbnails reappear.
Let us know if this helps.
Best,
Ranjisha
... View more
Adobe Employee
in Lightroom ecosystem (Cloud-based) Discussions
Aug 07, 2023
02:36 PM
Aug 07, 2023
02:36 PM
Hi @Mayara314020636h9i
Welcome to the community! We understand your frustration and are here to help.
Would you mind sharing the version of Lightroom and Windows you’re using? Does the app crash while performing a specific task? Have you tried reinstalling the application?
Outdated or incompatible graphics drivers can lead to crashes. Ensure that your graphics drivers are up-to-date. Visit the website of your graphics card manufacturer to download the latest drivers.
Let us know if that works.
Best,
Ranjisha
... View more
Aug 07, 2023
12:52 PM
Hi @robertoc88098438
Welcome to the Community! Thanks for reaching out. Let's try to figure this out.
We would need a few details on the issue; Did this start happening after the update? Do you see any error messages?
How are you trying to back up?
Follow these steps: https://helpx.adobe.com/lightroom-classic/help/back-catalog.html.
Let us know how it goes.
Best,
Ranjisha
... View more
Adobe Employee
in Lightroom ecosystem (Cloud-based) Discussions
Aug 07, 2023
11:03 AM
Aug 07, 2023
11:03 AM
Hi @Anthony31532089yrrb
Welcome to the Community! We understand your frustration and are here to help you with it.
What specific version of Android OS and Lightroom are you working on? Have you tried changing the internet connection?
Try these suggestions:
Try changing the wifi network or use a different mobile network via hotspot.
Try changing the store to install Lightroom again. If you used the Samsung Galaxy store to install it before, try the Google Play store.
Let us know if it helps!
Best,
Ranjisha
... View more
Aug 07, 2023
10:05 AM
Hi @Katfish_28
Welcome to the Community! We're here to help you with your trouble.
Which version of Photoshop are you using? What is the file format you're working with? Please check if you are using the steps correctly: https://helpx.adobe.com/photoshop/using/editing-video-animation-layers-photoshop.html.
If you are, an still the issue persists, then you may try resetting Photoshop preferences back to defaults and check if that helps. Here's the article for the steps: https://adobe.ly/3ceal5t
Also, back up the existing Photoshop preferences if you have any custom brushes, action, and workspace: https://adobe.ly/2vNz6FG
Let us know how it goes.
Best,
Ranjisha
... View more
Aug 04, 2023
05:31 PM
Hi @toddt51923266
We understand the situation when there's an interruption in workflow. We're here to help!
Which version of Photoshop are you using? Does this happen with all images?
Before selecting, you can try disabling anti-aliasing in the options bar at the top of the screen. Look for the " Anti-alias " checkbox and uncheck it before selecting. This might reduce the likelihood of extra pixels being copied. When making your selection, try to ensure that the edges align precisely with the pixels you want to copy. This can sometimes prevent the anti-aliasing from adding extra pixels outside the selection.
If you're using the Marquee tool and still encountering issues, consider the "Magnetic Lasso" tool instead. This tool can help you create a more precise selection by automatically snapping to the edges of objects.
We're here to help, just need some info.
Best,
Ranjisha
... View more
Aug 04, 2023
04:26 PM
Hi @toddt51923266
We understand that this has increased the number of steps. We're here to help.
Please follow the steps mentioned in this discussion: https://community.adobe.com/t5/photoshop-ecosystem-discussions/disable-save-to-creative-cloud-dialog-box/td-p/12729943
Let us know if this is what you were looking for.
Best,
Ranjisha
... View more
Aug 04, 2023
12:40 PM
Hi @Hamasector
We understand how difficult it is for you. Let's try to fix this.
Which version of the application are you using? Would you mind sharing your system specification and available storage?
Have you tried the steps mentioned here: https://helpx.adobe.com/photoshop/kb/troubleshoot-scratch-disk-is-full.html?
You can also set up your scratch disks: https://helpx.adobe.com/photoshop/using/scratch-disks-preferences.html
Let us know how it goes.
Best,
Ranjisha
... View more
Aug 04, 2023
10:58 AM
Hi @Victor31494320xsdx
Welcome to the community! Thanks for reaching out.
We try to support it in various languages. You can tell us your issue in French, and we will translate it.
Moreover, you can reach out the call support here: https://helpx.adobe.com/contact/phone.html.
Happy to assist!
Best,
Ranjisha
... View more
Aug 03, 2023
05:50 PM
Hi @Алексей31467981gck9
Welcome to the community! We're here to help you out.
Which version of Photoshop are you using? Have you tried the steps here: https://helpx.adobe.com/photoshop/using/adjust-shadow-highlight-detail.html
You can create an adjustment layer and apply the effects there as well.
Let us know if that helps.
Best,
Ranjisha
... View more
Adobe Employee
in Lightroom ecosystem (Cloud-based) Discussions
Aug 03, 2023
04:58 PM
1 Upvote
Aug 03, 2023
04:58 PM
1 Upvote
Hi @Fernanda31481812ylqo
Welcome to the community! We're here to help.
Thanks for the screenshot. We would need a few more details.
Which version of Lightroom mobile are you using? When are you getting this error? Have you tried any troubleshooting steps so far?
Looking forward to hearing back soon.
Best,
Ranjisha
... View more
Adobe Employee
in Lightroom ecosystem (Cloud-based) Discussions
Aug 03, 2023
01:43 PM
Aug 03, 2023
01:43 PM
Hi @NC9977NC
That's a great idea you reached out with. Let me explain this.
Currently, Lightroom doesn't have that functionality. The usability or need for this is very rare in Lightroom as the software mainly focuses on increasing an image's features, look, and view rather than manipulating it. But we do have something similar in Photoshop.
Check the procedure here: https://www.youtube.com/watch?v=DEqgawQsbbs.
Best,
Ranjisha
... View more
Adobe Employee
in Lightroom ecosystem (Cloud-based) Discussions
Aug 03, 2023
05:58 AM
Aug 03, 2023
05:58 AM
Hi @arlex31269878lcqx
We're very sorry about the experience. So, Lightroom closes every time you launch the application? Do you see any error messages? We're here to try to resolve your issue at the earliest.
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Aug 03, 2023
03:42 AM
Hi @Anahata des
Welcome to the community! That's a great question you reached out with.
Which version of Photoshop (Beta) are you using? Can you show us what type of images and results are getting generated? Are you unable to re-size it?
It will be of great help if we can see what you are saying.
Please try re-installing the application once. We're here to help!
Best,
Ranjisha
... View more
Aug 02, 2023
10:27 AM
Hi there,
Thank you for contacting us and reporting the bug you encountered in Lightroom. We apologize for any inconvenience this issue may have caused you.
We want you to know that we have successfully replicated the bug on our end. Our development team is currently investigating the root cause to address it promptly. Rest assured, fixing this bug is our top priority, and we are working diligently to provide a resolution. While we don't have an exact timeline for the fix just yet, we'll keep you informed of any updates and progress.
Check this thread: https://community.adobe.com/t5/photoshop-beta-bugs/p-lightroom-classic-gt-edit-in-ps-long-delay-erroneous-error-message-opening-ps-beta-2024-25-0/idi-p/13966962.
Best,
Ranjisha
... View more
Adobe Employee
in Photoshop ecosystem Discussions
Jul 28, 2023
10:45 AM
1 Upvote
Jul 28, 2023
10:45 AM
1 Upvote
Hi @Juan Martinez Medina
Welcome to the community! We're here to help.
Are you using macOS or Windows? Have you tried re-installing the Beta app?
Ensure that both applications are installed properly. You can try the steps here: https://helpx.adobe.com/lightroom-classic/help/external-editing-preferences.html.
Looking forward to hearing from you soon.
Best,
Ranjisha
... View more
Jul 27, 2023
10:43 AM
Hi @dlj8
Thanks for sharing your experience. We support the enthusiasm and spirit of help that you share. If you have any issues feel free to let us know, and we are happy to assist!
Best,
Ranjisha
... View more
Jul 27, 2023
10:37 AM
1 Upvote
Hi @bigbobbyd
I can imagine how inconvenient this must be for you. Let's explore some options to resolve the issue.
Do you get this screen at the launch of Photoshop? Which version of the application have you installed? Have you tried any troubleshooting steps so far?
Please try re-installing the application and let us know if it helps!
Best,
Ranjisha
... View more