RYAN22234248bkdb
New Here
RYAN22234248bkdb
New Here
Activity
‎May 25, 2023
08:12 AM
I am on a Mac using Adobe Acrobat and also having trouble changing the signature. I have the most updated version using Creative Cloud which I pay a lot of money for. This problem started several months ago suddenly, where when I click the minus button next signature... nothing happens. It used to delete when I clicked it many times but now that does not work either. I have removed the application and reinstalled and it works for like a day or two and then stops. This happens not just on one computer but now two separate devices I use (home and work). It definitely seems to be a problem in the application. I am tired of reinstalling the app every other day. Is there a workaround for Macs and why did this start happening suddenly? Can you just go back to old application? This is the most important feature and why I use Acrobat. Please help or I will have to discontinue and pay for another program. Thanks.
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‎Dec 16, 2021
09:28 AM
The solution is to press OK about 300 times and eventually it opens and can be resaved.
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‎Dec 13, 2021
03:49 PM
I am having a similar problem trying to open a new AE Template. When trying to open the project I get a message I cannot bypass: "It seems you have a collapsible layer". It will be un-collapsed"... But no matter how many times I press the OK button it does nothing. I have to force quit to get out. I also tried importing the project into new project but same result. I am using CC 2021 v 18.4.1 on a Mac Mini M1 OS 11.6. Any suggestions? Thanks! Warm regards, Rip
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