Hi bonnie_1824,
Sorry about the delay in response.
Please let us know if you are still experiencing this behavior. If yes, could you please share a few details with us:
- Does this happen with all the files or particular files?
- Did you check if it is not a scanned file?
- Can you share any sample files with us?
- Share the Acrobat and OS version currently in use.
Let us know if the issue has already been resolved.
Thanks,
Meenakshi
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