Jürgen27241002fjjp
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Jürgen27241002fjjp
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Oct 02, 2024
09:03 AM
YES!!! And not practicable and acceptable in a graphic arts/design team environment!!!
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Oct 02, 2024
07:58 AM
Yes, sure. I just created a simple file with only on rectangle filled with color, saved it to the server and reopened it for 10x. 6x read-only, 4x normal. Similar on larger files (200 MB) 4 read-only, 6 normal. Could be different next time...
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Oct 02, 2024
05:59 AM
Ps: There are only these two macs connected to the switch, nothing else. Clean and simple scenario.
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Oct 02, 2024
05:58 AM
The one Mac is a MacPro (Server) the Clients in the test scenario are iMacs connected via HPE Switch 1950 with 1Gbit. In other test we connected a macPro via 10Gbit to a 10Gbit HPE Core-Switch to the Server infrastructure (4x10Gbit, HPE Server/Storage). Same results.
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Oct 02, 2024
05:39 AM
Hi, we did some testing on the network and server infrastructure. Everything ok. We tested the following: The problem still exists. It can be reproduced with the following scenario and can probably be broken down to an Indesign problem: If you connect two Macs via network (in which they are the only participants) and configure one as a server (file sharing of a folder) and the other as a client with Indesign CC 2024, files in the shared folder open sporadically and “normally” or “read-only”. In case of repetitions, one and the same file is opened normally in some attempts and as read-only in other attempts. The behavior has been verified on several clients. This minimal installation rules out the server, network and infrastructure problems mentioned so far from my point of view if this does not even work. Other servers (Windows Server, Linux both via afp and smb) show the same behavior. How can I contact support with this problem? Is there a possibility? Any idea?
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Sep 02, 2024
10:39 PM
additional info: Sometimes it works ok. We can save the files multiple times as it should be. But opening another file on the same client stored in the sam location may open write protected.
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Sep 02, 2024
10:34 PM
Hi, thanks for the quick response. As we experience this problem for many months it occurs on all Indesign files on different MacOS and Indesign versions. Actually we use CC2024 (19.5), MacOS 14.6.1 and other. As far as I can remember the problem started with CC2018/2019 and is getting worse. We checked the server, network and permissions multiple times with the IT. Everything looks good.
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Sep 02, 2024
08:04 AM
We experience the same behaviour. When opening files from the network become write protected directly or after a short time. Saving file is not possible. If the file is stored local it works fine but that's not possible if you work as a team on larger projects. It seems independent from the server as we tested a few (different OS, hardware, network protocol) The problem has existed for months and is getting worse. Any idea what to do?
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Sep 02, 2024
07:14 AM
Many thanks for the tip. I recorded the response times via ping for a long time today. The response times are 0.4 ms on average without major deviations. The clients are connected with 1Gbit, the server (SSD storage) with 4 x 10Gbit. The throughput is generally not slow (read/write up to 100 MB/s). How can I find out if latency is the reason for the problem?
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Sep 01, 2024
06:31 AM
When opening Indesign files on a (smb) file share the files become or open write protected. The idlk file is generated in the directory and then disappears (closed). The only way to save the files is „save as...“ with a different file name. That's not acceptable if you work as a on large projects. We exprience the same behaviour on all Macs accessing files on a Windows share using smb for a long time. Files open write protected. There were several updates on Indesign and MacOS but the problem is still there. We checked all permissions etc. on the file server, user permissions etc. Everything is fine. Changed from afp to smb - no difference. Tried smb-share on different OS. All the same. I checked and tried everything I found on this problem but nothing solved the problem... Is there a solution in the meantime?
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