Krismarr
Community Beginner
Krismarr
Community Beginner
Activity
‎Nov 30, 2022
08:12 AM
As I have stated before I called to cancel my subscription with Adobe as they debited my credit card for over $200.00 I did not sign up for that and will not require adobe again, I explained to the person when they told me that they sent an email that I do not have access to the email that was previously listed on the account and can they send it to my new email address, I was told they cannot do that, (this is after giving all my information to show that I am the same person) I even asked to cc the new email address......again was told that they could not do that. I have called several times and was always told that it will be refunded, I got an email that stated the issue was resolved and the account refunded to date this has not been resolved nor credited to my account. I am at the moment speaking again to someone in India who is telling me that it was reversed and credited, which is incorrect. Please be advised that I'm VERY FRUSTRATED about this. Also your emails are very confusing. Regards Arlene
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‎Nov 30, 2022
07:40 AM
THIS IS IT I AM DONE DEALING WITH THE LACK OF ADOBE SENDING ME INFORMATION ABOUT CONTACTING ADOBE, THIS HAS BEEN DONE TO VIA PHONE CALL, AND I AM SENT TO INDIA TO SPEAK TO A NON-ENGLISH SPEAKING PERSON WHO CAN NOT DO ANYTHING. I RECEIVED EMAILS STATING THAT MY ACCOUNT IS CLOSED AND I WILL BE REFUNDED. I AM NOW PUTTING THIS TO MY ATTORNEY TO HANDLE AND WILL BE CONTACTING THE BETTER BUSINESS BUREAU. ADOBE HAS A PATTERN OF TAKING PEOPLE'S MONEY AND NOT REFUNDING IT WHEN ASKED TO DO SO. THIS WILL NOT LOOK GOOD FOR THE COMPANY WHEN REPORTED TO BBB.
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‎Nov 30, 2022
07:30 AM
You keep sending to read my first response!!!!!!!!!!!!!!!!!! what are you talking about? I would like to have my account credited, my account is closed. I will go on social media and give a not-too-good report regarding Adobes. I am very frustrated and annoyed as to the level of handling my request. Please let me know when this will be resolved. As I have stated before I will let my Attorney handle this and report to the Better Business Bureau of the extreme anguish that I am going through in order to have my money back.
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‎Nov 30, 2022
07:21 AM
I'm sorry what response is above?
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‎Nov 30, 2022
07:06 AM
Please see below copy of email received. Your Adobe Customer Care Case Is Closed CRM:00348001742663 Inbox Adobe Customer Care Wed, Nov 16, 10:05 PM Reply to me Your Adobe Customer Care Case Is Closed Dear Arlene, *We’d like to hear from you!* We're always trying to improve and value your feedback. Overall, how would you rate this Customer Care experience? ☆ <> ☆ <> ☆ <> ☆ <> ☆ <> Very Dissatisfied <> Dissatisfied <> Neither Satisfied nor Dissatisfied <> Satisfied <> Very Satisfied <> The survey is available for the next 14 days, so please let us know how we're doing. ------------------------------ Your case is now closed. Your closed case details are as follows: - Case Number: ADB-26816633-Z8H4. - Issue: Refund Only We’ve found these self-help articles if you’d like more information about your issue: https://helpx.adobe.com/manage-account/using/cancel-subscription.html https://helpx.adobe.com/manage-account.html Contact us <> any time if you’d like more support or visit Adobe Help Center <> for self-help, troubleshooting, and learning resources to help you with your Adobe products. Thanks for working with us, Adobe Customer Care
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‎Nov 30, 2022
06:46 AM
1 Upvote
ADB-6816633-Z8H4 CASE #
Its been one month since I have been trying to get my account refunded, and to date, this has not been resolved, I am now referring this matter to my Attorney and sending an email to the better business bureau.
Kindly have this rectified ASAP, I have not received a response or my refund I will have no choice but to ask my Attorney to take this to court. This is very unacceptable.
The last email I got said that my case has been closed and I have been refunded (CRM -00000000000001) which has not been refunded to date. You also need to have your outsourced personnel send the call to the US when asked to escalate the matter the people speaking English is not good and hard to understand when they are speaking.
This is very frustrating and I am at my wits end in trying to have this rectified, as I stated that I will have my Attorney deal with this if I do not hear from you or see my refund in my account. Be advised that my account is closed.
I would appreciate a response today,
Regards
Arlene
Moved to Account, Payment, & Plans and branched to new thread by moderator.
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