Tina28569729cvmo
Community Beginner
Tina28569729cvmo
Community Beginner
Activity
‎Aug 10, 2023
12:45 AM
aaah, ok. sent.
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‎Aug 09, 2023
04:29 AM
A video of what? the screen shot, which I posted above and am now copying in again, shows you what I see. A video is just more images of the same thing. Are you asking for a screen recording, or do you want me just to point my mobile phone at the screen? again, it's vague and for no clear reason. I am not doing anything except loading and exisiting smart collection which used to preview the videos and should still do, but it stopped. I''ve tried uninstalling the latest version and added older versions, but it makes no difference. Below is the screen shot, what more could you possibly learn from a video unless it shows you my settings. Are you asking for the settings? I'd like a little more clarity from you in the hope that I can avoid support tennis. Thanks
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‎Aug 09, 2023
01:42 AM
bridge versions are the current version 2023 and 2022 I think, I'm not entirely sure now for the reasons above. it works fine on Windows 11.
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‎Aug 09, 2023
01:41 AM
Hello I don't understand why you need a video when the screen shot tells you everything you need to know. Please tell me what difference a video would make and if it is necessary I'll make it. The screen shot is above in this thread. I'm using windows 10 pro 10.00.19045 my processor is a i5-2500 cpu @3.3GHz graphic card NVIDA GeForce GTX 1060 it was all working fine then it stopped. as the issue has been going on for so long and I have had NO replies to repeated requests for support, I don't know when it started now. I have to say I am really dissapointed with the support I have been able to get for this issue. There is no way that I could find to contact adobe about this issue apart from this and this thread is very old. This issue has really set me back making some work because I have to move between bridge and explorer to find content to go back into photoshop and premire pro.
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‎Aug 06, 2023
10:38 PM
Me too. I am coming round to thinking it's got something to do with my operating system and the graphics card. I have another computer with a better processor and graphics card and I don't get this issue. But the lack of responses here is depressing. Thanks for your time.
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‎May 14, 2023
08:48 AM
1 Upvote
sorry forgot screenshot.
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‎May 14, 2023
08:47 AM
1 Upvote
I've posted this before but got no answers. I'm trying again. In bridge some of my video thumbnails show some don't, I don't understand why this is happening. Below is an image of what should be the thumbnails but there is only one showing. I can see on that file name that there is an .LS. between the filename and the mp4. I make a lot of videos with my camera and I use them a lot in my work. So I would really like to understand what it is that is causing this issue. I've done the following, cleared the thumbnail cache cleared the thumnail cache and reset Changed the default video programme from VLC to windows media. uninstalled and reinstalled bridge I can see thumbnails in explorer so they can be generated, i just can't see them in bridge. This is so infuriating. Thanks I'm at a loss to understand what is going on, this is really important for me to get this fixed.
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‎Feb 25, 2023
04:40 AM
1 Upvote
I'm not sure if I posted this question in the correct forum last time, so I'm trying again. I make videos on my pixel 6a. Those that i edit and later download have an LS inserted between the filename, which is a bunch of letters, date and time info and mp4. These files preview in Bridge. The ones that I haven't endited do not have the LS inserted and they also don't preview in bridge. I used VLC media player as my default player and I looked at what the codecs are for the different files and they are different. The native mp4 which doesn't preview is this: Codec: MPEG AAC Audio (mp4a) The edited mp4 has a different codec: Codec: H264 - MPEG-4 AVC (part 10) (avc1) What I don't know about codecs could sink a ship, but I can see they are different and as it's the only thing apart from editing that I can find, I'd like to know if there is something I can add to bridge to enable me to preview the videos in bridge, at least a thumbnail as at the moment I have to open the video from bridge to see if it's the video I want. This would be ok if I don't make a lot of videos, but I do. So please could someone help me. Thanks  
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‎Feb 23, 2023
11:58 PM
I make a lot of small videos on my pixel 6a. I edit them using either the native app, Rush or the native tiktok and inista apps. for some reason when they've been edited the file name gets LS. inserted before the .mp4 name, so it will go from PXL_00000000_0000000000.mp4 to PXL_00000000_0000000000.LS.mp4. When the LS has been inserted, then it previews in bridge, if it isn't then the default video player VLC icon shows. I really don't understand why this is happening and it's really annoying. So if anybody can explain this I would be really appreciative. Thanks
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