GungorMe
New Here
GungorMe
New Here
Activity
‎Apr 24, 2024
10:46 AM
Adobe replied my case after few days and it resolved.
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‎Apr 13, 2024
08:37 AM
4 Upvotes
I living in Turkey and purchased an annual subscription (from adobe.com) Creative Cloud ALL APPS 100 GB on 03.04.2024... I was using that original apps on my iMac and Macbook Air. AND I did not share my password with anyone. Yesterday i just received an e-mail stating that my account has been canceled due to fraudulent activity. When I check my account, I see that it has been converted to a free membership. I don't see any reason for my account to be closed. In rare cases, VPN may be turned on on my computer, but I live in Turkey and had been using it authentically for a long time before this annual subscription. I occasionally (once or twice a month) go to the Turkish Republic of Northern Cyprus and used the IP there, but this country is only recognized by Turkey and the same currency is used there. I can't see any other reason for my account to be closed. During my conversation with the customer representative yesterday, she said that this review would take between 5-7 business days. They advise me to create a trial account during this process! An account that I have been paying for for years and purchased annually last month was cancelled. Attached you can see the conversation and invoice. Has anyone experienced this ridiculous situation? Or is there any solution to this ridiculous situation?
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