I am managing the user licnese for our group. I took over from another system admin who left the group. I've been purchasing new licnese for our users as their old licneses expire. I have two users that are now unable to use their apps with the new user licnese I have assigned to them though. I have assigned the two users to the available licenses in the admin console, and when the users log into the creative cloud and check out their plan it shows that they have access to Illustrator and the other apps they need to use. When they try to open the illustrator app though it immediately closes because of a license issue. I have had them sign out and back in to make sure they are on the propper account, which they are. I have completely uninstalled all their adobe apps and the creative cloud desktop app from their computers and reinstalled their apps with the managed packages option. It has not changed the behavior. Things we have tried: Deleting their user accounts and creating new ones for them. Deleting all the adobe apps from their computers and re-installing them with the managed packages. Signing out of their account to make sure they are in the correct profile. I'm not sure what else to try. We had another user who's license expired, I purchased a new user license for her, assigned her user to the license, and she was able to use the apps as epected. I did the exact same steps with these two users, and it doesn't work for them.
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