Anshul_Nautiyal
Adobe Employee
Anshul_Nautiyal
Adobe Employee
Activity
Feb 25, 2025
Hi @default3dhteksjm409, Please try typing "Agent" or "Talk to a person" in the chatbot to connect with a support representative. Once connected, provide details about your issue so they can assist you further.
Regards, ^AN
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Feb 25, 2025
Hi @default3dhteksjm409, Thanks for reaching out. I checked your account, and it is associated with an active Teams VIP plan; however, no stock licenses are entitled to this plan,
If you're using your personal profile for this license, as Jeff mentioned, you may need to contact Adobe Support directly. Since this is not a license entitlement issue on your business profile, I recommend reaching out to support via the following link: Adobe Support. You can click on the chat option on the right to connect with an agent.
Hope this helps. Let me know if you need any further guidance.
Regards, ^AN
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Feb 25, 2025
Hi @Lynn32572551h4cm,
Thank you for reaching out. Nonprofits can access one-year subscriptions to Adobe Acrobat Pro at a significant discount and Adobe Express at no charge. Additionally, Adobe Creative Cloud individual one-year memberships are available at a discounted rate. For details on product costs, please refer to the product offers.
Acrobat for Nonprofits plans can be requested directly through Adobe, while access to Adobe Express for Nonprofits and Adobe Creative Cloud is managed through our marketing partner, TechSoup. More information can be found here: Adobe Nonprofit Program.
Please note the available products for nonprofits:
Acrobat Pro for Nonprofits: Eligible nonprofit organizations can purchase annual individual subscriptions for Acrobat Pro at a cost of $15.00 per user per year, with a maximum limit of ten user licenses. The subscription remains valid for one year from the activation date.
Adobe Express for Nonprofits: Nonprofits can access Adobe Express through TechSoup. Organizations may request up to fifty donated Adobe Express Premium plan user licenses.
Adobe Creative Cloud for Nonprofits: Nonprofits can obtain Adobe Creative Cloud through TechSoup, with unlimited licenses for the Adobe Creative Cloud All Apps plan available at a discounted rate. More details can be found here: Adobe Nonprofit Terms. Hope this helps. Let us know if you need more assistance.
Regards, ^AN
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‎Feb 25, 2025
02:02 AM
Hi @Andreas28059408tjbp,
Thank you for reaching out. I understand that you're experiencing issues with Libraries not loading in Photoshop and Illustrator. Please try the following troubleshooting steps to resolve the issue:
Sign Out and Sign Back In
Sign out of your Adobe Creative Cloud account.
Restart your computer.
Sign back in to refresh the connection, as this can sometimes resolve syncing issues.
Relaunch the CCLibrary Process
Close all Adobe applications that use Libraries (e.g., Photoshop, Illustrator).
Open the Creative Cloud Desktop App.
Use the following keyboard shortcut to relaunch Creative Cloud and its support processes, including CCLibraries:
Windows: Press Ctrl + Alt + R
Mac: Press Cmd + Opt + R
Once the app relaunches, restart Photoshop and Illustrator to check if the issue is resolved.
For additional guidance, refer to this article: Creative Cloud Libraries Panel Doesn't Load.
Check Your Internet Connection
Ensure that you have a stable internet connection, as syncing issues can sometimes be caused by network instability.
If possible, try switching to a different network (e.g., using mobile data or another Wi-Fi connection) to see if the Libraries load correctly.
Please note that Creative Cloud Synced Files have been discontinued for business plans, including Creative Cloud for Teams and Creative Cloud for Enterprise. This may impact file syncing between Creative Cloud and your applications. For more details, please review this article: End of Support for Creative Cloud Synced Files in Business Plans.
Hope this helps. Let me know if you have any further questions.
Regards, ^AN
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‎Feb 24, 2025
10:11 PM
Hi @responsible_fantasy5942,
Thank you for reaching out.
Upon checking, I am unable to find an active subscription associated with the Adobe ID you used to post this query. To assist you further, could you please provide the Adobe ID linked to the active subscription via a personal message?
For guidance on how to send a personal message in the community, please refer to this document: How to Send a Personal Message.
Looking forward to your response.
Regards, ^AN
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‎Feb 24, 2025
09:54 PM
Hi @jackie_2477,
Thank you for reaching out. I see that you have an active enterprise plan associated with the Adobe ID you used to post this query.
Could you please provide more details on the specific login issues the students are experiencing? Additionally, I recommend reaching out to your IT or system administrator to verify whether the students have been assigned the appropriate licenses in the Adobe Admin Console.
To identify your system administrator, you can refer to this guide: How to Contact Your Administrator.
If you are unable to find the admin details under the Notes section, I have also sent you a personal message with further information. Please check your inbox.
Let me know if you have any other questions.
Regards, ^AN
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‎Feb 24, 2025
09:25 AM
Hi @Jessica25319621hhf4,
Thank you for reaching out. Upon checking, I see that you have an active Teams subscription associated with the Adobe ID used to post this query. Could you please confirm if you are looking to cancel this subscription? Additionally, if you are experiencing any issues, kindly provide more details so that I can assist you accordingly.
Regards, ^AN
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‎Feb 24, 2025
09:18 AM
Hi @miranda_4507,
It's great to hear that you found a workaround for your setup. I appreciate you sharing your feedback, and I will ensure that your request is forwarded to the relevant teams for consideration. Thank you for your valuable contribution.
Regards, ^AN
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‎Feb 24, 2025
07:21 AM
Hi @miranda_4507,
Thank you for reaching out.
Currently, the automatic assignment rules in the Adobe Admin Console allow system administrators to automate product provisioning based on specific criteria:
All users in the organization: All existing and new users added to the organization are eligible to be automatically provisioned a license upon request for the selected product.
Users in selected directories or domains: All existing and new users added to the selected directories or domains are eligible to be automatically provisioned a license upon request for the selected product.
For more details, please refer to the following documentation: Automatic Assignment Rules
There is no dedicated wishlist forum for the Adobe Admin Console at this time. However, you are welcome to use this community to submit feature requests, and we will ensure they are shared with the relevant teams for consideration.
Please let us know if you have any further questions or need additional assistance.
Regards,
^AN
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‎Feb 24, 2025
05:15 AM
Hi @Mystical_partner16B8,
Thank you for reaching out.
Adobe continues to offer discounted Creative Cloud subscriptions for eligible nonprofit organizations. The following document provides more details on eligibility and available plans: Adobe Nonprofit Licensing.
Regarding the message on TechSoup stating, "No availability for Creative Cloud: We don't know when or if this item will be back in stock," I recommend reaching out directly to TechSoup's support team for clarification on availability.
I hope this helps! Please let me know if you have any further questions.
Regards, ^AN
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‎Feb 24, 2025
04:22 AM
Hi @Simon_Flindall3405,
I have sent you a personal message. Please check.
Regards,
^AN
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‎Feb 24, 2025
04:02 AM
Hi @Black368293521w66, Thanks for reaching out. As checked, you have an active Individual Creative Cloud license associated with the Adobe ID used to post this query.
Adobe's licensing terms generally allow you to use your personal license for commercial purposes, provided the software is installed on devices that you own and control. However, there are a few important considerations:
The license is for a single user, meaning only you can use the software.
You can install the software on multiple devices, but you can only use it on one device at a time.
Even if Adobe's terms allow it, your company's policies might have additional restrictions. It is advisable to check with your employer to ensure compliance with their software usage policies.
Some companies require employees to use a business or enterprise license for security, compliance, and asset management. If your company reimburses you or mandates the use of the software for your job, they may need to provide a Creative Cloud for Teams or Enterprise license.
For more details, please refer to the following documents: Adobe Licensing Terms Adobe Terms of Use
Let us know if you need further assistance.
Regards,
^AN
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‎Feb 24, 2025
03:47 AM
Hi @Chris278786378ln9, Thank you for reaching out. Upon reviewing your account, I see that you have an active Team Plan associated with the Adobe ID used to post this query.
To proceed with canceling your plan, you will need to raise a support case through the Adobe Admin Console. Please follow the steps outlined in this guide: How to Raise a Support Case
Additionally, I have checked on the backend and confirmed that you have already submitted a support case. I have shared the relevant notes with you via personal message—please review them at your convenience.
Let us know if you need any further assistance.
Regards,
^AN
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‎Feb 24, 2025
03:18 AM
Hi @grafanax,
Thank you for reaching out. I understand that you are looking to use the Adobe REST API to retrieve license and contract information and display it in a Grafana Dashboard.
As your question pertains to Adobe Experience Cloud, I recommend posting it in the Adobe Experience Cloud Community for more specialized support: Adobe Experience Cloud Community
Please let us know if you need any further assistance.
Regards,
AN
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‎Feb 21, 2025
11:48 AM
Hi @andrews74584958, Thank you for reaching out. Upon checking, you previously had an active Teams subscription, and you have proceeded with canceling that plan.
Additionally, I have reviewed the email you received and can confirm that it is from a legitimate Adobe representative. I have also sent you a personal message regarding this matter—please take a moment to review it.
Let me know if you need any further assistance.
Regards, ^AN
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‎Feb 21, 2025
10:48 AM
Hi @CD5FC5 ,Thank you for reaching out. Currently, there is no dedicated request form for Admin Console-related requests. However, you can submit your idea by clicking on Creative Cloud Feature Requests and posting it under the Creative Cloud Community Idea tab.
Alternatively, since you have already posted this in our community, that is also perfectly fine. Let us know if you need any further assistance.
Regards, AN
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‎Feb 21, 2025
05:21 AM
Hi @blck77 ,
Apologies for the delay in response, and thank you for reaching out. Upon checking on our end, you have been removed from your previous Teams contract. You should now be able to delete your Adobe ID.
Please follow the steps outlined in this document: https://helpx.adobe.com/manage-account/using/delete-adobe-account.html
Kindly try the steps and let us know if you encounter any issues. We're happy to assist further if needed.
Regards,
AN
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‎Feb 21, 2025
04:30 AM
Hi @priyanka_4826, Thanks for reaching out. I understand that you are looking for guidance on adding multiple APIs to a project in Adobe Developer Console and retrieving user activity logs.
As your question relates to Adobe Experience Cloud, I recommend posting it in the following community for more specialized support: https://adobe.ly/4bdeW6Y
Let us know if you need any further assistance.
Regards, ^AN
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‎Feb 21, 2025
04:18 AM
Hi @ow_6831,
Thanks for reaching out. Upon reviewing your account, I can confirm that you have an active Enterprise License associated with the Adobe ID used for this inquiry.
Currently, the Adobe Admin Console does not enforce a hard limit on the number of users added to a Product Profile beyond the allocated licenses for ETLA customers. While you can define quotas to guide administrators, the system does not automatically restrict user assignments beyond these quotas. For more details, refer to the following documentation: Manage Product Profiles.
To effectively manage license allocation, consider the following best practices:
Manual Monitoring: Regularly review the Users tab in the Admin Console to track over-allocated profiles. Additionally, use the User Report under Insights > Reports to monitor entitlements and prevent overuse.
Automated User Sync with Directory: If your organization uses an identity management system such as Azure AD or Okta, you can automate user provisioning and limit assignments at the directory level to prevent exceeding allocated licenses.
Feature Request: If enforcing a strict user limit is critical for your organization, you may consider submitting this as a feature request through the Adobe Wishlist Forum: Submit Feature Request.
Let us know if you need further assistance.
Regards, ^AN
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‎Feb 20, 2025
10:52 AM
Hi @Terri Guintivano, Thanks for reaching out. Sorry for the delay in response. As you mentioned, you are encountering the error message "This is a restricted file" when clicking "Add Comments" in the new update of Acrobat. However, this does not prevent you from adding comments or making markups. Here are a few steps you can try to resolve this issue.
Check the document security settings by opening the PDF file in Acrobat, clicking on the menu, going to document properties, selecting security, and reviewing the document restriction summary to see if commenting is enabled.
Verify with your IT administrator whether any services have been enabled or disabled for your product profile. For more details, refer to this guide: Enable or disable services.
If you are unsure who your IT administrator is, follow this guide to find out: How to contact your IT administrator.
Try reinstalling the Acrobat application on a test device to determine if the issue persists. You can either install a single app package from the Adobe Admin Console by following the Pre-generated packages guide or reinstall Acrobat via the Creative Cloud Desktop app
If the issue still persists, please raise a support case with our team for further assistance: Adobe Support and Expert Services.
Let us know if you need any further assistance.
Regards, ^AN
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‎Feb 20, 2025
02:32 AM
Hi @silvio_0288, Thank you for reaching out. Upon reviewing the details, I am unable to locate an active subscription associated with the Adobe ID used to post this query. To assist you further, could you please share the Adobe ID linked to your active subscription via a private message?
For guidance on how to send a private message, please refer to this article: How to Send a Personal Message in the Adobe Community
Looking forward to your response.
Regards, ^AN
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‎Feb 19, 2025
01:33 PM
Hi @matthew_5419,
Thank you for reaching out, and I apologize for the delayed response.
Upon reviewing your account, I see that you have both an active individual Acrobat subscription and a Teams subscription associated with the Adobe ID used to post this query. Additionally, you are listed as the contract owner for the Teams plan.
If you are looking to unsubscribe from your individual Acrobat subscription, please refer to the following guide for cancellation instructions: How to Cancel Your Adobe Subscription. When signing in, please ensure you select Personal Account instead of School or Business Account in the profile chooser to access your individual subscription.
If you wish to cancel your Teams subscription, you may need to contact Adobe Support directly. Instructions on how to reach the support team can be found here: Adobe Support for Teams.
Please let me know if you need further assistance.
Regards,
^AN
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‎Feb 19, 2025
10:54 AM
Hi Everyone,
Welcome to the Enterprise & Teams community.
Are you experiencing an issue where your purchased Adobe Creative Cloud apps appear as trial versions, or, for Teams & Enterprise users, you are seeing trial or license expired errors when trying to open Adobe applications?
How to Identify Your Plan:
Sign in to your Adobe Account.
Navigate to Plans > My Plans to check whether you have an Individual, Teams, or Enterprise plan.
If you have multiple Adobe plans under the same email address, refer to this guide: Adobe Profiles Explained.
Troubleshooting Steps Based on Your Plan
For Individual Plan Users:
Follow this guide: Stop Creative Cloud from showing trial mode after purchase.
If the issue persists, try this solution: Resolve Adobe license issues.
If your Creative Cloud apps launch in trial mode on a non-English OS, refer to this guide: Trial mode issue on non-English OS.
For Teams or Enterprise Users:
Verify your profile:
Sign out from the Creative Cloud Desktop app and sign back in, selecting the profile where your license is assigned.
If you have multiple profiles, refer to this guide: Adobe Profiles Explained.
Follow this troubleshooting guide: Resolve trial and license expired errors (Follow Solutions 1–7).
If the issue persists, try this guide: Resolve Adobe license issues.
If the Issue Continues:
You may need to contact your IT Administrator.
To find your IT admin, follow this guide: Find your Adobe administrator.
If no administrator details are available in the notes section, contact:
Your internal IT help desk or technical support team
Your business owner or co-owner
Your organization's IT consultant
Your teacher or school administrator (for educational institutions)
For IT Administrators:
If users are still facing issues:
Review this guide: Resolve trial and license expired errors (Final steps for admins).
Ensure the correct license assignment in the Adobe Admin Console (verify the user’s email and assigned products).
Check network configurations:
Allow access to required network endpoints: Adobe network endpoints.
Review proxy, firewall, and antivirus settings: Common network connectivity issues.
If the issue persists, contact Adobe Customer Care via Adobe Admin Console > Support or refer to this guide: Adobe Support and Expert Services. Hope this helps. Let us know if you have any additional questions. Regards,
AN
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‎Feb 19, 2025
08:48 AM
Hi @lua_duarte04, Thank you for reaching out. I can see that you have an active Individual Creative Cloud subscription associated with the Adobe ID used to post this query. Could you please provide more details about the issue you are experiencing? I'd be happy to assist you accordingly.
Regards, ^AN
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‎Feb 19, 2025
05:06 AM
Hi @Joshua222968680w4l, We're glad you sorted it out, and thanks for following up! It’ll definitely help others who might run into similar issues. Let us know if you ever run into any other deployment and installation challenges related to Adobe apps.
Regards,
^AN
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‎Feb 19, 2025
04:49 AM
Hi @Simon_Flindall3405, After reviewing the installation logs, I have identified the following errors:
02/19/25 02:41:27:261 | [INFO] | 20660 | HDSetup | HDSetup | AppContext | | HDSetup | 21456 | Exit Code: 176 The installation is being attempted on a network location, which is not supported by Adobe installers. Change the installation directory to a local drive. Go to Adobe Creative Cloud Desktop App > Preferences > Apps > Install Location and select a local drive (C:\Program Files\Adobe\). Ensure that no mapped network drives are set as the default installation path.
ERROR: Path: C:\adobeTemp already exists
Manually delete C:\adobeTemp and C:\Users\PCX\AppData\Local\Temp. Restart the computer and retry the installation from the Creative Cloud desktop app.
If none of the above steps resolve the issue, consider using the Adobe Creative Cloud Cleaner Tool. Before running the tool, ensure you back up important files. Detailed instructions can be found here: Adobe Creative Cloud Cleaner Tool Guide
Additionally, I have sent you a personal message. Please check.
Regards, ^AN
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‎Feb 19, 2025
01:05 AM
Hi @simon_2086, I'm sorry to hear about your experience. Could you please confirm whether this issue occurs only while installing Photoshop or if it happens with other Adobe apps as well?
Additionally, please share the latest installation log generated under the following location after attempting the installation:
Windows: C:\Program Files (x86)\Common Files\Adobe\Installers
You can find more details on analyzing installation logs in this guide: Troubleshoot Adobe Install Logs.
Let us know how it goes!
Regards, ^AN
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Adobe Employee
in Enterprise & Teams Discussions
‎Feb 19, 2025
12:57 AM
1 Upvote
‎Feb 19, 2025
12:57 AM
1 Upvote
Hi @MNDFL, Thanks for reaching out. Unfortunately, there is no automated way to transfer all Adobe Express files from a personal profile to a Teams profile in bulk. Since Adobe Express stores files under distinct profiles, the files in your personal profile do not automatically carry over to your Teams profile—even if both profiles are under the same email.
To migrate files, you will need to manually transfer them using one of the following methods:
Option 1: Download & Re-Upload
Sign in to Adobe Express with your source profile. Navigate to Your Stuff > Files and download each file. Sign in with your Teams profile and upload the downloaded files.
Option 2: Share & Duplicate (for editable files)
Sign in with your source profile, locate the file, and select More Options (â‹®) > Share > Copy Link. Open an Incognito/InPrivate browser, sign in with your Teams profile, and paste the link. Select Request Access and approve it from the source profile. In the Teams profile, go to Your Stuff > Shared with You, select the file, and choose Duplicate. The duplicated file will now be available under Your Stuff in the Teams profile.
You can find more details in Adobe’s official guide here: Transfer Assets Between Adobe Accounts.
Additionally check out the folowing documentation: Copy files between accounts
Let me know if you have any additional questions!
Regards, ^AN
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‎Feb 18, 2025
01:33 PM
Hi @simon_2086, Thanks for reaching out. I see that you have an active indirect Enterprise contract associated with the Adobe ID you used to post this query.
To troubleshoot the issue, please try installing a different Adobe app and let us know if you encounter the same error.
Error code 176 typically occurs when installing Adobe applications on a network drive. Ensure that Photoshop is being installed on a local drive (e.g., C: drive) instead of a network location. You can change the installation path in your device preferences.
If the installation continues to fail, please check the product installation logs for further details:
Windows: \Program Files (x86)\Common Files\Adobe\Installers
macOS: /Library/Logs/Adobe/Installers
For guidance on analyzing installation logs, refer to the following documentation: Adobe Troubleshooting Install Logs
If Photoshop is the only application failing to install, please share the log file so we can investigate further. If multiple apps are affected, try the following steps:
Sign out of the Creative Cloud Desktop (CCD) app and follow the steps outlined in this guide: Adobe License Issues & Keychain Credential Manager
After completing these steps, sign back in to the CCD app and attempt the installation again.
Clear temporary files (Windows) by opening Run (Win + R), typing %temp%, and deleting all files in the folder.
Temporarily disable any antivirus software or security tools that might be blocking the installation.
For Windows devices, additional troubleshooting steps include:
Running the Windows Installer Troubleshooter
Re-registering the Windows Installer service
Ensuring the Windows Installer Service is running
Verifying that the Windows Management Instrumentation (WMI) service is running and not corrupted.
If the issue persists, please reach out to your IT administrator and request a flat package for installation of Photoshop on your machine. Check out the following doc. How to Contact Your IT Administrator
Your IT admin can follow the guidance here: Pre-Generated Adobe Packages Alternatively, try installing a single-app package by referring to the documentation here.
If none of the above steps resolve the issue, consider using the Adobe Creative Cloud Cleaner Tool. Before running the tool, ensure you back up important files and obtain the CCD package from your IT administrator. Detailed instructions can be found here: Adobe Creative Cloud Cleaner Tool Guide
Let us know if this helps or if further assistance is needed.
Regards, ^AN
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‎Feb 18, 2025
12:12 PM
Hi @Leslie-MIG,
I sincerely apologize for the frustration and time you’ve spent trying to resolve this issue. Upon reviewing your case history, I can confirm that your request has been escalated to the appropriate team. As per the latest update, the assigned team will be reaching out to you directly.
We truly appreciate your patience, and I understand how important it is to have this resolved promptly. If you need any further assistance in the meantime, please feel free to let us know.
Regards, ^AN
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