The Adobe Support Community is a place to ask questions, find answers, learn from experts, and share your knowledge. Because we are a community used by people of all ages, cultures, and people at work, we carefully moderate its content. Please help us keep them a safe and welcoming place for all members and abide by our Community Guidelines.
1. Be Respectful
The Adobe Support Community is a platform that helps people deepen their knowledge of Adobe products and services and connects learners to teachers from around the world. To maintain the quality of content and resources on the platform, we don’t allow you to post mature, abusive, or illegal content to Adobe Support Community, including but not limited to, the following:
Spam and advertisements*
Pornographic material & explicit nudity
Hate speech or highly offensive language
Harassment and threats
Illegal activities or goods
Self-harm or the promotion of self-harm
Depictions of minors in a sexual manner
Promotion of terrorism or violent extremism
2. Be Supportive
We are a community designed to promote and encourage creative expression and a learning environment. Keep your posts, comments, private messages, and other communications on-topic, constructive, and encouraging.
3. Be Safe
Do not share your own or others’ personal information (like full name, home address, phone number, email address, government-issued IDs, or anything else that would let someone locate or contact you in the real world).
Beware of users purporting to be Adobe employees who are requesting your personal information or trying to gain access to your computer. Never share your serial number with anyone. All Adobe employees are required to have a red Adobe logo on their avatar, and it says 'Adobe Employee' under their username. Please use the report button if you detect anything suspicious.
4. Be Authentic
We disable accounts that engage in behavior that undermines the authenticity of our community, including but not limited to, the following deceptive, harmful behaviors:
Using fake profiles
Impersonating other people or entities
Posting false or misleading information
Falsely attributing some else’s work
Using automated or scripting processes (such as bulk or automated uploading of content through a script)
Accepting or offering compensation in exchange for engagement
Engaging in schemes or third-party services to boost account engagement
Uploading other people's work as if it is your own is a copyright infringement and is not tolerated. If you aren’t sure whether your use of someone else’s content or trademark in your own work is legal, you can talk to an attorney or consult publicly available reference materials at the following:
If you have a contract or other dispute with an Adobe Support Community user about content they have uploaded to our site, please resolve the issue directly with the user. We can’t moderate contract, employment, or other disputes between our users and the public.
5. Report Abuse
If you ever believe a user is violating the Adobe Support Community Guidelines, you can report it byclicking on the ‘Report’ button below each conversation and providing a brief explanation about why the content violates the Community Guidelines.
*Website addresses or links in signatures will be considered spam and a breach of the community guidelines, which could lead to your account being banned. You may redirect users to a third-party website only when providing relevant context and if:
The information isn’t in ourHelpX articles or other Adobe official channels.
The content is directly related to the user’s question.
It’s free content available in a public channel (e.g., online tutorial, non-paying website, etc.).
If you're sharing information about a third-party paid product, please adhere to the following:
It must be a service or product not offered already by Adobe, that fixes an issue that Adobe doesn't offer a solution for.
Provide relevant context of why you're sharing it, and make sure it's directly related to the user’s question.
Explicitly state that it's a paid product.