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Premiere Pro crashes > blue screen of death > VIDEO_TDR_FAILURE > nvlddmkm.sys failed.

Community Beginner ,
Feb 19, 2018 Feb 19, 2018

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Hi,

I've been using Premiere Pro for a while now and only recently it's been continually crashing and making my laptop have a blue screen with the same error code.

The error codes are VIDEO_TDR_FAILURE (nvlddmkm.sys) and VIDEO_SCHEDULER_INTERNAL_ERROR. It's not only happening using Premiere Pro but also with Photoshop and After Effect. It's only happening using Adobe software. Any other software that are also using the GPU are not crashing the laptop.

All my Adobe software are updated to the latest 2018 versions. Windows 10 is up to date and my graphic drivers through NVIDIA are also up the latest drivers. It's running version 390.77.

I've followed all steps on this website Video_TDR_Failure (nvlddmkm.sys) on Windows 10 [Fixed] - Driver Easy​ with no luck. The issue is still occurring.

I've also forced uninstall and re-install both internal Intel video driver and external NVIDIA in safe mode.

My laptop specs should not be an issue either. Here they are for reference:

ASUS laptop

Model - GL553VD

I7-7700HQ CPU @2.8GHz

16GB DDR4 at 2400MHz

1050ti 4GB

Please advice. I've ran out of ideas and patience.

Thanks,

Antoine

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New Here ,
Feb 21, 2018 Feb 21, 2018

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Hi,

I have exactly the same problem but with Lightroom (either Classic CC or just CC), with a BSOD after various time.

Sometime after 5min, sometime after 30min, with what it seems no logic (I know there's one, but I can't find it).

The BSOD code is just TDR_VIDEO_FAILURE for me, with the driver nvlddmkm.sys.

Tried everything from all the forums I've seen, and nothing worked.

Drivers are the same version as above.

ASUS laptop

Model - FX 552VE-DM380T

I5-7300HQ @ 2.5 Ghz

6 Go ram

Nvidia gtx 1050Ti - 2GB

Thanks in advance if someone can help us...

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Community Expert ,
Feb 21, 2018 Feb 21, 2018

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BSOD usually means hardware.

Moved to Hardware Forum

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New Here ,
Jun 12, 2018 Jun 12, 2018

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same with me, same computer

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Engaged ,
Jun 14, 2018 Jun 14, 2018

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I don't have an answer but I have a forum question:   I looked up this error and it is ALL OVER the web!   Zillions of users are suffering from it!    Since I'm in the process of configuring a new PC that will be Windows 10 and NVidia, I want to track this thread.   Is there a way on the Adobe forums to get email of new postings to a thread, or did I just do it by posting this question?  Thanks in advance.

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Community Beginner ,
Jun 14, 2018 Jun 14, 2018

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Yeah I've done a lot of research as well and it's everywhere. It is definitely something related to Adobe suite because that error does not happen while I play games or use other apps that require GPU acceleration. Using Autocab for example is completely fine! And no luck trying to get help from Adobe. They are absolutely useless. This post has been going for 4 months and the only thing they can do is blame the graphic card haha what a joke.

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Engaged ,
Jun 14, 2018 Jun 14, 2018

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And no luck trying to get help from Adobe. They are absolutely useless. This post has been going for 4 months and the only thing they can do is blame the graphic card haha what a joke.

I'm going to have to disagree.

First of all many of the people hitting this problem are not using Adobe products; they are running video games or other graphics-intensive activities.

Second, I'm a software engineer.  An application should never be able to crash a PC because an application cannot directly touch the bare metal.  Even old software that used pointers, such as the C and C++ I wrote in, in the first 25 years of my career, in a modern operating system is only using those pointers in a sandbox managed by the system's memory management, and if a pointer steps outside the sandbox (say a pointer of all 0's  or all F's, or just random bits like 00216ACCF103DE1) it's the application, not the PC that crashes.   It's very hard to crash a PC from an application without taking advantage of a bug in the OS or driver.

Applications access all the resources of the PC - memory, storage, hardware devices, etc, through various software layers supplied by either the operating system or the device makers (e.g., drivers).  And THAT's where the problem is.   Device drivers operate in kernel mode, which is to say without the system protections that application software has, so there's nothing between them and bare metal.    So device drivers are notorious for crashing PC's. And graphics card device drivers are the worst because the GPU makers turn out so many, so fast and with so many updates that they never thoroughly test them.   On top of that they push everything to the bleeding edge of performance envelopes because we're all salivating for the hottest benchmark numbers.

Since this crash always involves nvlddmkm.sys it has to be NVidia's fault.   And indeed, NVidia seems to be aware of it based on their bulletins . . .   Find Answers | NVIDIA

... but ultimately the crash involves their driver so it's up to them to fix it.

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Community Beginner ,
Sep 07, 2018 Sep 07, 2018

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Hi all,

Did anyone yet found a sollution for this problem ?

Still having issues with it...

Cheers,

Simon

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New Here ,
Sep 09, 2018 Sep 09, 2018

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Not yet, and I don't think there ever will be. My advice would be if you need to use adobe creative cloud apps on a laptop, make sure the laptop has a AMD or Intel graphics card, stay clear of any laptop with an nvidia graphics card. Or use a desktop. Wish I knew this before I purchased my laptop.

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Community Beginner ,
Sep 10, 2018 Sep 10, 2018

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Yeah but that's sadly enough to late...

My Laptop is just a few months old with a pretty expensive Nvidia Quadro P4000.

I thought going for a stable Quadro would be a good choice but this is really disapointing...

Cheers,

Simon

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New Here ,
Nov 04, 2018 Nov 04, 2018

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Sorry to tell you but you are not right.

My computer crashes only with photoshop or lightroom open.
No problem with games or other program.

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New Here ,
Nov 05, 2018 Nov 05, 2018

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I assume you are responding to my reply? If so, you are correct. It did fix the error I was first having, but what it really did was change the BSOD error from indicating a graphics hardware issue to a Memory issue - which is tested and not the cause of the crash.

I have done further testing and with no Adobe software open the machine is perfectly stable. Even with pushing it through other Apps. Open Photoshop and even with the machine idle it will crash within an hour - consistently and every time! Push Photoshop with multiple tasks, such as saving one document whilst editing another and it will crash more regularly. To me it seems to be an error related to reading or writing in the background, maybe with its cloud updating process?, but can't isolate anything specific at present.

The Adobe software is certainly doing something, such as calling some system action or device incorrectly that results in a crash.

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New Here ,
Jun 14, 2018 Jun 14, 2018

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I have the exact same laptop as OP and are experiencing the exact same problem. I have tried all the fixes and the issue remains. I can't do what I want to do on this laptop, it is extremely frustrating trying create when I have to deal with this issue constantly.

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New Here ,
Sep 18, 2018 Sep 18, 2018

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I'm having this problem too now. It's been plaguing me for months now, but I just now narrowed it down to Premiere Pro. I've talked to NVidia multiple times with no real solutions. They recommended contacting Adobe now. Really hoping for a solution soon as the crash has cost me several hours of work on multiple occasions.

I'm on a desktop:

Windows 10 pro

Intel E5-1650 V3 (3.5GHz 6-Core)

NVIDIA Quadro M4000

32GB of DDR4 RAM

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New Here ,
Oct 17, 2018 Oct 17, 2018

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Hi there, I was very tired with permanent crushing of Premiere Pro and the blue screen of death on my Windows X. One simple solution helped: I forbade (not uninstall) the driver NVIDIA GeFORCE GT 745M and it works! Sometimes the driver tends to turn on and than you just have to repeat it.

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New Here ,
Oct 25, 2018 Oct 25, 2018

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It looks to be an Adobe graphics driver related issue. Just don't know how to solve it yet. in my case I just built a new computer. initially with an AMD card and then swapped to Nvidia. Adobe was installed with the AMD and now mostly, but consistently not all Adobe blue screen on open. I found one forum that showed how to fix, but every Adobe update seems to bring the issue back. It seems the Adobe is still looking for the AMD and thus crashes when it loads the AMD drivers on the NVidia card. It is a GTX980. I also notice the Adobe Creative Cloud is always asking me to login on restart, which I gather is because it thinks the system is changed from the last registered state.

Nothing else on the system crashes or has any issues, so it is definitely just Adobe software related. Also a complete deinstall of the Adobe CC suite, deletion of any Adobe folder on the system and reinstall didn't help.

Hope this helps direct you to a possible solution.

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New Here ,
Feb 19, 2019 Feb 19, 2019

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Hi all,

I am having  the exact same problem with my ASUS ROG GL553VE laptop with NVIDIA GeForce GTX 1050 Ti, i7-7700HQ CPU @2.80 GHZ, 32GB RAM ...all of which I thought would enable me to fly! I was very sadly mistaken! Works fine, except with constantly paid up Adobe software!

From this discussion it seems Nvidia is to blame, not Adobe, for some reason. Has anyone found a solution yet? Is there an earlier version of the graphics card driver that might be more stable? I am wasting so much time restarting many times in the day, and rebuilding projects where I forgot to save every few seconds!

Thanks in advance for any solutions!

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New Here ,
Feb 21, 2019 Feb 21, 2019

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I think I have finally solved my particular problem! ... at least so far so good! I discovered firstly that we should only update drivers for any make of computer from the computer manufacturer's website, as the whole graphics card, apart from the Nvidia chip, is manufactured by them: fans, circuit board, etc. The driver they provide should be suited to their graphics card configuration.

I had installed the latest NVIDIA Graphic Driver from ASUS, but Premiere was still crashing (closing suddenly without warning), often taking the whole computer with it (BSOD, and automatic restart)

Secondly, and more importantly, I discovered a more recent BIOS update for my GL553VE laptop on the ASUS website, which they say is designed to "Improve System Stability"... that's exactly what I wanted, and so far it has proved to be working.

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New Here ,
Feb 21, 2019 Feb 21, 2019

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Uh-oh! I spoke too soon. Yesterday, after updating the BIOS on my ASUS laptop, editing went like a charm... no crashes.

But then last night, when I went to export my media (edited sequences) my trusty ASUS continually crashed! Premiere would stop suddenly without asking my permission, sometimes dragging Windows to the BSOD and restarting.

Aaaargh!!

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Community Beginner ,
Feb 27, 2019 Feb 27, 2019

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ASUS ROG GL553VD

I7-7700HQ CPU @2.8GHz

24GB DDR4  @2400MHz

Nvidia 1050 4GB

The same problem here , please need help !

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New Here ,
Feb 27, 2019 Feb 27, 2019

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A new Premiere Pro CC update arrived a few days ago. Since updating (to v 13.0.3) I have not had any problem...yet!  I also updated the BIOS for my ASUS ROG as mentioned in my post above.

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Community Beginner ,
Feb 28, 2019 Feb 28, 2019

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the same here ! i updated the BIOS and nothing change

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New Here ,
Apr 12, 2019 Apr 12, 2019

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So far so good to me.. what did i do?.. i go to nvdia control panel - select program (,adobe premiere pro) - select high performance nvidia processor then specify settings for this progran look for power management set to prefer maximum performance

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Explorer ,
Apr 16, 2019 Apr 16, 2019

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At first attempt, the above post from kcinaye28868450​ has worked for me.  Although my experience is such instability from Premiere Pro, that this statement may come back and bite me.  But for now it's working and I am finally rendering out the video I have been trying to for 3 days.

Quadro M2200 in HP Zbook with 32Gb of Ram, Windows 10, Premiere Pro CC 2019.

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New Here ,
Jun 15, 2019 Jun 15, 2019

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I am having the Same problem with CC Light Room.    The computer will crash Every time I click on import with a folder that have a few imaged in it.    I have tried the kcinaye28868450 work around with no luck.    It even crashs in safe mode.

Video and memory are asus to..   

ASUS ROG STRIX RTX 2070 OC and a ASUS PRIME X299-DELUXE II

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