Participant

Pregunta

Error message: Premiere Pro requires access to the following folders: Documents, Desktop, Downloads

Forum|Forum|5 years ago
January 31, 2021
6 respuestas
14551 visualizaciones

Trying to open Premier Pro, I get the above error message. My answer is "No. Absolutely not."
Why on earth would I give any app whatsoever access to my entire documents folder, desktop and downloads? But it won't open otherwise, so I need a workaround. Fast.

2019 MBP running macOS 11.1.

I'm really hoping this is a mistake.

Error or problem

acting excellent

Participant

dont give access

S

Say Norton

Participant

I’ve been reading the replies and don’t see a way to work around it. Is there any way to set preferences to another folder for Premier Pro? I don’t recall granting any other software in the suite access to my documents folder…. which has virtually EVERYTHING in it.. or do I need to create a different folder for everything that was in my documents folder??? It freaks me out if they could abuse that access or get hacked, what a disaster that could create for me.

R

R.C.5FB7

Participant

No mistake. Their forceful intrusion into my privacy and their ignorance of my wishes to decide for myself where programmes should store their data made me stop using Premier. Their are powerful alternatives., that allow me to stay in control of programmes. Photoshop and Lightroom still work if I refuse access to the Documents folder - if that should ever change, I would stop using Adobe at all. My consequence: I am downsizing my Adobe subscription from Creative Suit to single subscription of Photoshop.

R

Risto5E78

Participant

Thank you Mikalj for starting this thread / discussion. I faced the same issue and concern and makes me sad to read the answers of community professionals. Respectful behavior is a part of the customer centric business. If a company, here Adobe, allow their community professionals act this way, I see this is as part of the company policy. Just few exaples to explain my point

1. Most of them runnning PrPro, which passed the security process. You ever been through that? "They know better, you seem to a tenderfoot"/ Good example of "bandwagon fallacy".
2. Click Deny. If the program fails to open/run, you will need to either allow access to those directories or uninstall the application. "We do not need you and we do not want to help you to succeed".
3. I'm not going to explain Mac OS security settings here but here's the thing: you can click Deny. "I do not have time explain this for stupids, so please stop wasting my time and leave".
4. My personal opinion is that you shouldn't demand a company operate in a manner only you deem acceptable. "Your concern is stupid and we only love customers who accept our terms".
5. The issue here is you have a fundamental misunderstanding about how MacOS permissions work. "We up here assume that if you don't understand MacOS permissions, you should not participate this discussion"
6. Very true, since Windows grants Premiere permission to those directories by default. But hey, what you don't know can't hurt you, right? "Oh you stupid, you know nothing about the issue and here we are; you chose the wrong OS as well"

However, I wish you all productive time with Adobe products.

R Neil Haugen

Legend

This is a user to user forum ... with a ton of users that work in the Mac OS daily, without issue.

As noted, the Mac OS used to give those permissions automatically, you simply never saw them. They are pretty simple and straight-forward, and used the same as quite a number of other apps I've got.

Resolve, btw, puts a lot of stuff in various places around my computer too.

Because any such app needs to have places for those things. Each app's developers use a slightly different reasoning and set of protocols for where they store & access data needed to operate. But they all put stuff around the computer as they need.

And you can of course say 'no', and see if the app runs ok. It's your choice of course.

But being unhappy that anyone disagrees with your position is odd for a place where wide-ranging discussions are hopefully the norm. I've been to NAB a bunch of times, the aisleway discusssions of editors are always fascinating.

Eight editors talking about doing X will have eight different ways of doing it. And a couple of them will be very vocal about disliking the process used by someone else.

Well ... as far as I can tell, everyone's mileage always varies.

Neil

Everyone's mileage always varies ...

L

lorenm84878416

Inspiring

Neil-

I've read your spportive posts for years now. I don't question your support, or any other Community specialist, of users. But Adobe needs to be told- and you're getting that in various forms-- that the user comes first.

The proper way, in my view, for Adobe to overcome the feeling of a "We need access to these folders or go to hell" approach is to actually ask the user:

"Where would you like Adobe to store the files necessary to run the program? These are our folder choices- but as long as you allow us to store support files to make the program function correctly, you are free to specify any reliable area of your computer which gives the program instance access."

Now, is that so hard, folks??

I for one will drink the kool-aid. I have work to do. But I welcome an engineering attitude change allowing more control and choice.

Best, as always,

Loren

-Lor -

illumn8d

Participating Frequently

The workaround is to stop using MacOS... 😂

Jeff Bugbee

Community Expert

Very true, since Windows grants Premiere permission to those directories by default. But hey, what you don't know can't hurt you, right?

R Neil Haugen

Legend

Premiere Pro stores it's own folders of information in those places. For crying out loud, it doesn't read anything else. But your user profile with all your custom workspaces, your keyboard shortcuts file, your list of recent projects, all that stuff is what's stored in there. Your "local" Creative Cloud files ... all sorts of things Premiere needs to operate.

So ... you have to allow Premiere Pro to store it's files there. As you may be aware, many other apps do also.

Everyone's mileage always varies ...

Corey Ward

Participant

Hogwash. Adobe has for years assumed that they could be a poor steward of our machines and it's coming to light now that Apple doesn't give them carte blanche. Their Privacy Policy is broad, and they are otherwise not transparent about the way they collect and use information about the files in these folders. For starters, they routinely force their way into the sidebar of Finder, litter folders throughout my files, and then send a ton of that information back to themselves and third-parties (set up Little Snitch and watch for yourself).

If Premiere needs access to write to these folders they should wait until the app boots, convey that need, and to the extent possible make it optional. I do not want Premiere putting anything on my Desktop or in my Downloads folder. I also don't want to use my Documents folder because it's synced to iCloud and I have a limited amount of storage there. So much like the OP, this is a complete dealbreaker for me. Good riddance.

D

defaultsejipuscj4oy

Participant

I'm giving the information as it is. PrPro is used in a lot of applications that are under very strict security requirements. The type of work that has often been requiring air-gapped computers to touch the project.

And for those companies to start using PrPro, their security types have run a pretty rigorous checking process because they think "trust but verify" too lenient ... lol.

From everything they've published in discussions, the data seen is simply data on PrPro's performance, and doesn't even include identifiers for any computer/ISP stuff. So they've got raw performance data, but don't even know where it came from.

Again, that's not Adobe talk, that's the comments from paranoid security for the main Hollywood and such companies.

Adobe is a major corporate enterprise ... so I have no problem with their comments undergoing thorough scrutiny. Ahem.

Neil

The company initially revealed that 2.9 million customers' sensitive and personal data was stolen in security breach which included encrypted credit card information.[88][89][90] Adobe later admitted that 38 million active users have been affected and the attackers obtained access to their IDs and encrypted passwords, as well as to many inactive Adobe accounts.[91][92]

A 3.8 GB file stolen from Adobe and containing 152 million usernames, reversibly encrypted passwords and unencrypted password hints was posted on AnonNews.org.[95] LastPass, a password security firm, said that Adobe failed to use best practices for securing the passwords and has not salted them.[96][97] Another security firm, Sophos, showed that Adobe used a weak encryption method permitting the recovery of a lot of information with very little effort.[98] According to IT expert Simon Bain, Adobe has failed its customers and 'should hang their heads in shame'.[99]

After stealing the customers' data, cyber-thieves also accessed Adobe's source code repository, likely in mid-August 2013.[104] Because hackers acquired copies of the source code of Adobe proprietary products,[105] they could find and exploit any potential weaknesses in its security, computer experts warned.[106] Security researcher Alex Holden, chief information security officer of Hold Security, characterized this Adobe breach, which affected Acrobat, ColdFusion and numerous other applications, as "one of the worst in US history".[107] Adobe also announced that hackers stole parts of the source code of Photoshop, which according to commentators could allow programmers to copy its engineering techniques[108] and would make it easier to pirate Adobe's expensive products.[109][110]

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