Premiere Pro CS6, how to deactivate old activation.

Forum|Forum|1 year ago
July 30, 2024
2 replies
1252 views

I am getting an error that says "this serial number is already in use by the maximum allowed computers...

It says I need to deactivate another computer within 30 days to use this product."

I had to re-install Premiere Pro CS6, due to a hard drive error. I no longer have access to the old hard drive, therefore I am unable to deactivate. Is there another way to deactivate the old activation?

This topic has been closed for replies.

R

RobShultz

Community Expert

I'm afraid that you may be out of luck because Adobe no longer supports CS 6.

S

sanl57595467Author

Participant

Do you think this is a way for Adobe to get us to spend more $$ on their products?

A lot of PCs/HardDrives get lost due to theft, fire, harddrive failures, etc.,..

We purchased perpetual licenses and they should work in perpetuity....

R

Retune

Participating Frequently

A cynic would say, yes it is. We all know that gear fails, and most of us (if not Adobe) think that 'perpetual' licences should be exactly that. There is probably something in the (typically one-sided) EULA that claims Adobe can do what they like, but (depending where you live) this may be overridden by local consumer law. After exhausting all other options, some Community members have reported success in nudging Adobe to put things right by sending formal letters to the company, mentioning the possibility of legal action if they continued to be blocked from installing the software they had paid for. Of course, none of this should be necessary, but with a support system that typically stonewalls queries about installing older software, we are where we are. It used to be possible to ask for a supervisor to perform an activation count reset, but I've seen it claimed elsewhere on the forum that this service has been discontinued for CS6.