We Need Better Feedback From the Premiere Pro Team in Bug Reports!

Agreed! How many times do we need to get fobbed off.... How many vagues, oh we're looking into it....How many unsubstantiated claims from Adobe that they know better and that they have evidence from their channels and other users that these changes are positive when I haven't spoken to a single Prmiere user who agrees with that statement out of the about 30 i've spoken to dircetly over the last 9 months or so... Make up your mind, do you want your customers feedback or not? If so have the good manners to a. respond and b. do something about it...

"First, as a publicly traded company, by legal requirements, they never, EVER give a roadmap for what's coming. Until it's out in the public beta."

This is absolutely not the case.  The only real requirements for communications about future plans is that if "material information" is communicated, everyone in the world has to get that information at the same time -- a company can't share some future plans with random people or companies that don't need to know them ahead of those plans being revealed, for example, but beyond that? No.

"Material information" also generally applies to larger things -- say, if Adobe was going to be releasing a new product (or a new major release of an existing product). "Plans for the export screen" almost certainly do not fall under this umbrella. Generally, something is considered material (in this context) if "there is a substantial likelihood that a reasonable shareholder would consider it important in making an investment decision" -- and lets face it, people aren't going to invest (or not) in Adobe because of their future plans for the export screen.

Even if that was material, though, as long as the information is public, Adobe can talk about whatever they want to (with a few limitations that are not applicable here).

So, yeah, there may be plenty of valid reasons for Adobe not to talk about their plans for Premiere, but this isn't one of them.

Interesting you go to Resolve ... which hath issues for some users also. Any look at the BM forums gets that.

Such as all the colorists that stayed on 15 when 16 came out, and never actually used any 16.x version because on their rig it blipped somehow. Yea, I worked with some of those. Went from a late 15.x version to around 17.2.

But other users were working in the 16.x versions and getting great performance.

With 18 ... came I think it was 18.1, which noted colorist MTO ... Mark Todd Osborne ... posted about that nearly bricking his machine, so he had to uninstall and revert for a usable version. As did others.

Every colorist based in Resolve I know has a long list of bugs & poor UI/setup choices that they've wanted fixed, communicated to BM for YEARS about, but are still there. It's a fascinating discussion when at NAB they get into comparing their lists.

And finally, the price ... well, like DUH!!!!! .... there's a painfully obvious reason that Resolve has a 'free' version and the one-time paid version.

In case you haven't noticed, Resolve exists totally as a loss leader.

Adobe makes money by selling the use of software. One model.

BlackMagic makes money by selling hardware. A different and equally valid model.

And Resolve exists simply to get you to buy BM hardware. They're very clear about this too, including in their forums.

They know that mapping for other hardware used with Resolve is only allowed by what simple few mappings the BM devs allow. Other hardware is nearly crippled, such as Tangent, Monogram, and other company hardware.

And when pressed, they do say that will NEVER EVER change. Without apology whatever.

Because they want you to spend a slot of cash on several different BM bits of kit.

And further, that BM kit for Resolve only works in Resolve. Their panels, keyboards, the cut tool ... do not work with any other app, ONLY Resolve.

By intention and stated purpose.

So ... are they "mean", or simply, doing what they choose to make money as they wist?

I understand the different profit model, which irritates me a bit. But that is their choice. And I've got enough BM kit to have several Resolve licenses sitting in a drawer here. And yes, I used one to get the Studio version and work with that daily.

But at least as of this time, I've no interest in buying any BM desktop Resolve kit. My Tangent Elements panel does enough for what I need in Resolve. Even though they intentionally limit it to only a few things on the Color page.

While in "Adobe", it's an incredible tool that I have total control over mapping. And can use not only in color, but for audio mixing, resizing/positioning/rotating any screen element, all sorts of things.

If you prefer Resolve, as many of my good friends do, USE IT. Forget 'loyalty' to a company, they're all going to do fine without you or me.

Neil

These are all different editors that have recently switched to Resolve. This is basically all I ever hear. I have never heard any editor say anything nice about Premiere.

Mod note: Edited for content. Please do not post photos containing profanity. That is not allowed according to Adobe Community Guidelines. Text was edited for context.

I work in the industry. I'm not an idiot. Everyone I talked to in the music industry, youtube, and my side projects have been switching to Resolve. Clients literally have been requesting Resolve. And they all say the same thing. Premiere is slow, buggy, and crashes way too much. So not sure what numbers you're looking at....

Mod note: Edited for content. Please do not attack fellow editors in the thread.

I have also never been personally disrespected by Blackmagic employees. While I've been lied to, disrespected, hung up on, stood up 10 TIMES for customer service calls. 

Blackmagic does NOT break their app and leave it broken for years.

This situation is "just" 8 months. There's other app breaking bugs that have been presents for YEARS. Yet not been fixed. I'm also not paying $50 a month for Davinci Resolve. I paid once and thats it. Adobe wants my money every — month with zero in return.

THAT's THE DIFFERENCE.

Mod note: Profanity removed. Kindly do not use it here.

Let's take a look at your angst from a couple different directions.

First, as a publicly traded company, by legal requirements, they never, EVER give a roadmap for what's coming. Until it's out in the public beta.

Are they alone in this?

NO.

Neither does BlackMagic or Avid or Apple.

So your 'demand' for an explanation is on its face never happening. With ANY company, not just Adobe. So anywhere you go, you will get the identical behavior you're claiming on wanting to "leave Adobe" over.

As someone who uses BM's Resolve on a daily basis, and works for/with/teaches pro colorists based in that app, I'm on the BM forums daily. They also have threads with people ticked off because of issues that they will not publicly address.

As they follow the exact same process as the Adobe company: users learn what's coming in public betas, never ever anywhere else.

Avid ... well, it's a well built app in general, but changes there have according to friends that use it made molasses in the fridge look fluid & fast-moving. And again, you know a change is coming when it "lands".

So ... where you gonna go?

Second, as noted in many other places, there are two rather simple ways to get around the annoyance of the Export "page".

You clearly prefer Angst. Ah well, what can anyone do?

Third ... is "Adobe" losing users over this? Well gee ... the daily number of users has grown dramatically over the last couple years, so that doesn't seem to be the case, does it? So across the user base, apparently far fewer agree with you than you seem to think. And yea, they've done things I thought stupid also. That didn't seem to bother most other users.

Which ... is darn annoying, granted.

Neil

I don't think Adobe understand what they have done by ignoring those threads. Literally EVERYONE I have talked to is dumping Adobe because of that and a multitude of other problems. Wouldn't you think Adobe would fix the problem?

Silence on what specifically?

I'd like the ability to queue to Me via keyboard shortcut. Which at times would be very handy.

What do you want different? And just don't say "the old window" ... what specific actions do you want to do in order?

I will most happily admit that new Export page as-shipped is PAINFUL. Yup, no question.

But for most purposes, once one goes through and un-stars all the presets one won't use, creates detailed presets one will use ... this becomes a non-issue.

So try that, as it takes maybe 10 or 15 minutes spent one day, after which you don't have to deal with the clickiness of the new window hardly ever.

And save your sanity.

Neil