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J
JPB2
Participant
May 11, 2019
Question

Adobe CC Older App Support and Download Discontinuance Email of May 10, 2019

  • May 11, 2019
  • 8 replies
  • 2560 views

Adobe,

I got this email from you today saying certain older Adobe CC apps would not longer be supported and available for download. Unfortunately, not everyone has the cash to go out and buy a new Windows 10 PC required to run your apps' latest versions and are instead still running Windows 7 Professional 64 Bit OS on their PCs.

I saw today that Adobe Premiere Pro CC 11 was included in this list to be discontinued and I believe it was the last version of Premiere Pro CC that would fully work on a Windows 7 Pro 64 bit PC, because starting with the next version - version 12, you required Windows 10 because you started relying on certain audio codec support being delivered by Windows 10 instead of Premiere Pro. I believe the same issues are created by your discontinuance of the last Windows 7 version of After Effects and Audition too.

Please reactivate support and download-ability for the last version of any of each of these products that still supports Windows 7 Pro 64 bit OS, as myself and many of your customers can't afford to buy a new PC to run your current versions that require Windows 10 such a Premiere Pro, After Effects, and Audition (due to your new dependence on the Windows 10 OS for audio codec support).

Adobe, am I incorrect in any of my post above?

Thank you.

Jim

Dear Valued Customer,
At Adobe, we always strive to deliver more value to our customers, including much requested new features and capabilities, critical bug fixes and security updates. For these reasons we recommend all customers use the latest release of our Creative Cloud applications.
We have recently discontinued certain older versions of Creative Cloud applications and as a result, under the terms of our agreement, you are no longer licensed to use them. Based on your preference settings, we are not able to see if you are using any of the discontinued versions.
Please be aware that should you use the discontinued version(s), you may be at risk of potential claims of infringement by third parties.
Please upgrade to the latest version(s) using the instructions below. By upgrading, you will continue to receive all the value that Creative Cloud has to offer.
Here’s what to do next:
  • Review the list of discontinued versions below.
  • If you are using any of these applications, please download and install the latest version(s) using the Creative Cloud Desktop application.
  • If you do not have the Creative Cloud Desktop application, you can download and install it here.
  • For detailed instructions on how to use the Creative Cloud Desktop application, click here.
  • You can also download and install these applications (after signing in) from Adobe.com here.
Should you have any difficulties, Adobe’s Customer Support organization is available to answer any questions about upgrading your Creative Cloud software. Please contact them here. Finally, we apologize for any inconvenience this may cause and thank you in advance for your cooperation.
Regards,
The Adobe Team
Please note: If a product is not listed in the table below, all versions continue to be authorized. All version numbers listed below are as they appear in the Creative Cloud Desktop App.
ProductDiscontinued Major Product Versions & all dot releases
PhotoshopCC 18.1.6 and prior, CC 17, CC 16, CC 15, CC 14, 13
InDesignCC 9, 8
Premiere ProCC 11, CC 10, CC 9, CC 8, CC 7, 6
Media EncoderCC 11, CC 10, CC 9, CC 8, CC 7, 6
After EffectsCC 14, CC 13, CC 12, 11
AnimateCC 16, CC 15, CC 14, CC 13, 12
AuditionCC 10, CC 9, CC 8, CC 7, CC 6, 5
Lightroom ClassicCC 6, CC 5, CC4
BridgeCC 7, CC 6
PreludeCC 6, CC 5, CC 4, CC 3, CC 2, 1
SpeedGradeCC 9, CC 8, CC 7, 6
CaptivateCaptivate 2017 (10.0.0)
Adobe and the Adobe logo are either registered trademarks or trademarks of Adobe in the United States and/or other countries. All other trademarks are the property of their respective owners.

Adobe, 345 Park Avenue, San Jose, CA 95110 USA.

This topic has been closed for replies.

8 replies

R
rodneyb56060189
Legend
May 15, 2019

this thread is weird. it says it's in the lounge but there is no thread there for this thread. Nor is it in the PPro section of the forum.

???

Peru Bob
Community Expert
Peru BobCommunity Expert
Community Expert
May 15, 2019

rodneyb56060189  wrote

this thread is weird. it says it's in the lounge but there is no thread there for this thread. Nor is it in the PPro section of the forum.

???

Not the lounge, the video lounge:

Video Lounge

John T Smith
Community Expert
John T SmithCommunity Expert
Community Expert
May 15, 2019

For owners of a perpetual license... CS6 and earlier

How to get a previous version... Read reply #10 https://forums.adobe.com/thread/2620448

-Also read https://helpx.adobe.com/in/download-install/kb/downloaded-older-app.html

-And https://helpx.adobe.com/x-productkb/global/find-downloaded-file-app.html

R
rodneyb56060189
Legend
May 11, 2019

The most important sentence in the link below...

=============
Adobe has sought to diversify from the digital media products that made it one of the world’s largest software companies.

==========

https://www.bloomberg.com/news/articles/2018-05-21/adobe-buys-magento-for-1-7-billion-to-boost-commerce-ambitions

===========

pay attention.  With hand in your pocket they have 'assumed' assets ( leads to credit status ) and they are getting into marketing and analytics big time.  Globally.  Your concerns using editing stuff is like not even on their radar.

PhC-Du-Tirol
PhC-Du-Tirol
Participating Frequently
May 11, 2019

Even more reason to be in legality, have look on this : https://www.service-public.fr/professionnels-entreprises/vosdroits/F31228, it comes from an official gvt french web site, you probably can easily translate.

Ther'is Plenty to do, the more we protest, the better is is.

Philippe

R Neil Haugen
R Neil Haugen
Legend
May 11, 2019

Didn't see any translation offered, no idea other than it seems to be question/answer format about something.

Causing this much disruption and angst for customers is not something most companies do without seeing something worse as the only other probability.  What that other thing is, we haven't a clue.

And given the absolute enforced silence on the issue, obviously there are a to of professional legal types with much more knowledge than we have.

Much as none of us like what's going on, we're going to have to wait and see what is happening and why.

And as has been noted, Avid did a similar move in some ways a month or two back.

Neil

Everyone's mileage always varies ...
PhC-Du-Tirol
PhC-Du-Tirol
Participating Frequently
May 11, 2019

JPB2, I'm totally agree, I didn't receive anything like this and I saw your message while I was looking for a solution about something else, for which I'll must restore my PC after a very bad update of Adobe Creative Cloud.

I use a very old version of GHOST that works perfectly well, even on recent computers.

Yes I frequently make full backup in order to avoid these eventuallities

Below what I'am thinking about that, I hope concerned persons will read it:

Adobe,

Changing of operating system, finding back all the features or only test them and making backups requires several days, I think none of us use his PC only with ADOBE, who pays for this time spent?

Why make this change when one is satisfied with his configuration if not to answer marketing arguments?

And why block the download?

In Europe, and especially in France, this type of practice consisting of obliging a customer to buy a product (even $ 150) is called, unless I am mistaken, the forced sale or the planned obsolescence, each severely punished by the law.

In addition, I just made an update of Adobe Creative Cloud which caused a serious malfunction of my PC by intruding into my data. I will have to restore it.

However, it seems to me that the new European regulation GDPR does not allow this kind of intrusion, unless it is an error that would then correspond to a serious security problem.

I specify that I am a system engineer, that it was not possible to make any mistake in doing this operation and that I hate that one thinks of my place.

Finally, no need to remind that the law imposes a guarantee of conformity for software, especially in the case of a commitment of 12 months from the buyer and that blocking the operation voluntarily without reason could be considered misleading sale, also severely punished by law.

So, Mr. Adobe, I'm waiting for your answer.

Regards

Philippe Cerveau

R Neil Haugen
R Neil Haugen
Legend
May 11, 2019

There are apparently some unspecified legal issues going on, and apparently Adobe corporate is responding to them as they feel required to do so for avoiding or complying with those situations.

I'm not at all happy with the changes myself. But on the other hand, until I have at least a clue what the legal issues are, I'm not going to jump on anyone.

And as absolutely quiet as Corporate Adobe is being, my best guess is there are definitely a lot of humorless people in expensive suits involved.

I'm pretty tied to Pr 2014 and 2015.2, as ... occasionally  ... I do wish to use SpeedGrade, and those are the last builds using Direct Link to Sg.

Neil

Everyone's mileage always varies ...
    John T Smith
    Community Expert
    John T SmithCommunity Expert
    Community Expert
    May 11, 2019

    Since older versions are now gone, that means you need to have a full clone of your boot drive in case you ever have a problem and need to reinstall... since you WON'T be able to reinstall your old version unless you kept a copy of the download files

    The product I bought and use is at http://www.terabyteunlimited.com/image-for-linux.htm

    .

    Image runs off of a bootable CD via Linux (the Zip you download includes a program to make the bootable CD) and it reads EVERYTHING on the drive, even the hidden registration information, so everything is restored when needed... and you may not only restore the image over a messed up install, you may restore to a brand new drive in case of a hardware crash, and not have to re-install anything (it DOES have to be an identical drive... at least as of my version)

      Peru Bob
      Community Expert
      Peru BobCommunity Expert
      Community Expert
      May 11, 2019

      I use the free version of AOMEI Backerupper:

      https://www.aomeitech.com/

      R
      rodneyb56060189
      Legend
      May 11, 2019

      This method worked for me on THE PIG about 7 months ago...( had win 7 pro with key on box )

      =====begin paste=======

      While you can no longer use the “Get Windows 10” tool to upgrade from within Windows 7, 8, or 8.1, it is still possible to download Windows 10 installation media from Microsoft and then provide a Windows 7, 8, or 8.1 key when you install it. We tested this method once again on January 5, 2018, and it still works.

      Windows will contact Microsoft’s activation servers and confirm the key to the previous version of Windows is real. If it is, Windows 10 will be installed and activated on your PC. Your PC acquires a “digital license” and you can continue using and reinstalling Windows 10 on it in the future. If you head to Settings > Update & security > Activation after installing Windows in this way, you’ll see the words “Windows is activated with a digital license”.

      ==========end paste=======

      mandicreally
      mandicreally
      Inspiring
      May 11, 2019

      There have actually been a fair amount of folks who have tested out Windows 10 after all of it's updates and found that it is honestly not nearly as bad or performance hindering as Windows 7 users believe.

      I was a die hard Windows 7 user until I built my current computer.  When I built it there was no way to run the new AMD Ryzen CPUs on Windows 7 so I installed Windows 10, and I've never looked back. 

      I don't love the Windows 10 Start Menu/App Launching nonsense, but there is a REALLY easy fix for that.  I installed a program called "Classic Shell" on all my Windows 10 machines now.  It converts the stock Start Menu/App Launcher to your choice of previous design menus.  I have mine setup to mimic Windows 7 personally and I love it. 

      Demanding a company keep supporting an outdated program is a confusing concept.  Adobe cannot be expected to maintain continual backwards compatitibility for outdated software and operating systems.  Windows 7 is coming to end of life very soon.  Microsoft isn't even supporting it anymore, why should Adobe?

      E
      excited_Genie16B8
      Legend
      May 11, 2019

      I recommend a clean install of Windows 10 Pro on the system you have now.  The OS can be purchased for about $150.

        Averdahl
        Community Expert
        AverdahlCommunity Expert
        Community Expert
        May 11, 2019

        I don´t know how old your computer is, but a new computer is probably not required. I have seen people running windows 10 on computers from 2005 without issues, such as lack of drivers etc. One of my computers is from 2010 and run Windows 10 without any problems.

        There will be no changes, so older version won´t come back to Creative Cloud.

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