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kargun
Participating Frequently
Jan 30, 2026 3:45 PM UTC
Question

Adobe problematik felrapport gällande efter månatlig Microsoft Patch

We need help urgently about Adobe regarding an issue with Adobe Reader after a monthly Microsoft Patch.
We are attaching a thread that describes the exact problem:https://community.adobe.com/questions-12/adobe-acrobat-reader-shows-a-grey-screen-after-installing-kb5074109-when-utilising-the-webbrowser-component-in-windows-1546977
Since we understand that there are more people who have the same problem, we wonder what solution or workaround Adobe can provide?

    11 replies

    kargun
    kargunAuthor
    Participating Frequently
    Feb 2, 2026 1:03 PM UTC

    Hi, This is not a possible solution for us. We need the keep the Microsoft Patch. Please help further urgently. Any other possible solutions?

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    justlearn
    Community Expert
    Community Expert
    Feb 1, 2026 12:39 AM UTC
    kargun
    kargunAuthor
    Participating Frequently
    Feb 2, 2026 7:19 AM UTC

    Thank you! We will try and get back to you. Have a nice day!

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    Souvik Sadhu
    Legend
    Feb 2, 2026 2:57 PM UTC

    Hi ​@kargun,

     

    Just confirming the statement by ​@creative explorer, here’s the official statement by Microsoft, and the fix they have suggested: https://support.microsoft.com/en-us/office/classic-outlook-profiles-with-pop-accounts-and-psts-hang-after-windows-updates-on-january-13-2026-590fe356-ecc2-49f4-b9e3-bd39fafa58f6#wl

     

    Let us know if this helps.

     

    Regards,

    Souvik

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