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tzylor
Participant
November 29, 2020
Answered

scratch disk full

  • November 29, 2020
  • 3 replies
  • 3227 views

My scratch disk is full, but I can not find my media cache folder or common folder within my Abode folder anywhere on my macbook! I was wondering if anyone else has had this problem/ if there is an alternative way to clear my cache without going to these folders. Thanks!

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Correct answer Dan Rodney

Your hard drive is used as a scratch disk. Your operating system (macOS or Windows) needs empty space to work, and so does Photoshop (which it calls scratch disk).

 

It sounds like your hard drive is just about full, so you need to free up space. Delete any files you no longer need, copy old files to an external hard drive, move them to cloud storage (such as Dropbox), or whatever you can do to free up space.

3 replies

C
Cgstheaka
Participant
March 29, 2021

My scratch disk continues to say its full.  I have deleted unused programs and files.  I have uninstalled and reinstalled the software and I still can not access my workspace.  I am frustrated and using important time.

Please help,  I am VERY new but I am pretty tech saavy.  I have space on my hard drive and not many files.  Please Help is you can.!

 

 

chanaart
Community Expert
chanaartCommunity Expert
Community Expert
March 29, 2021

If you do not have enough disk space recommended to attach an empty external drive that will serve as another scratch disk.

connect and restart.

From the Preference file choosescratch disk:

(you can have up to 4)

C
Cgstheaka
Participant
March 29, 2021

Thank you @chanaart 

Mine says I have 367.50 and it will not allow me to create a new document.  Any advice?

Cgstheaka

davescm
Community Expert
davescmCommunity Expert
Community Expert
November 29, 2020

The scratch file is a temporary file in the root folder of whatever disk you set in Preferences. It is created when Photoshop opens and is deleted on closure. It starts at around 5GB and can grow in use to many GB, so it advisable to have at least 100GB free on the disk you choose for scratch.

Dave

Dan Rodney
Community Expert
Dan RodneyCommunity ExpertCorrect answer
Community Expert
November 29, 2020

Your hard drive is used as a scratch disk. Your operating system (macOS or Windows) needs empty space to work, and so does Photoshop (which it calls scratch disk).

 

It sounds like your hard drive is just about full, so you need to free up space. Delete any files you no longer need, copy old files to an external hard drive, move them to cloud storage (such as Dropbox), or whatever you can do to free up space.

— Adobe Certified Expert & Instructor at Noble Desktop | Web Developer, Designer, InDesign Scriptor
    T
    tzylorAuthor
    Participant
    November 29, 2020

    That worked for me! Thank you!

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