Unable to Create a New Document or Save a Document, Starting 20211026
- October 26, 2021
- 10 respuestas
- 988 visualizaciones
Starting today 20211026 Photoshop is failing silently when trying to perform core operations such as:
- Create a new document
- Save a document in PSD format
In both cases, which are enough to make the product completely useless to me, there are no dialog boxes, errors, or any other visual or audible hint that something has gone wrong. The photoshop interface in either attempt then does things like:
- Dialog buttons change if they normally would on mouseover
- Trying to use such buttons does nothing, nor does it give any errors/dialogs/sounds
- In the very top of the interface, all menus can be opened, however ALL entries are greyed out
- The interface cannot be closed with file -> exit (because it is greyed out), alt-f4 does not quit, nor does right clicking on the task bar and choosing close
The only way to exit photoshop at this point is to use the task manager to end it.
I have lost numerous hours trying to see if it was anything with my system or my network, and have come up with nothing on my side.
I checked this list which was interestingly updated TODAY (20211026), the same day I started experiencing problems:
https://helpx.adobe.com/enterprise/kb/network-endpoints.html
Network security engineering is my career, so I was able to check and make sure that any DNS requests for anything on that list is: 1) Getting to a DNS server 2) Getting an answer from that DNS server 3) This answer is a valid IP 4) While I did not check ALL of the IPs as there are so many, I spot checked some to see if in fact there was established traffic at that time to/from them, and there is
I do not see anything on my side that is causing this however I do see a change on the adobe side on the same day. I'm currently at a loss, and currently unable to use a product that I am paying for.
Please find attached the system information from photoshop.
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