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1 reply

Adorobat
Participating Frequently
May 14, 2017 5:03 AM UTC

Hi,

As I was able to understand from the description mentioned above, you are facing issue when trying to install Acrobat Pro DC on the computer, is that correct?

Assuming you have Windows OS installed on the computer, could you please check if Adobe Acrobat DC is listed as installed program under Control Panel>Programs and Features?

If it is, try removing Acrobat by selecting Adobe Acrobat DC>right-click>Uninstall.

When uninstalled, reboot the machine and try installing again.

Please confirm the OS installed on the computer?

Is there any error message you are getting during installation?

Awaiting your response.

Shivam

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