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博政福37619511
博政福37619511
Participant
August 8, 2018
Answered

Subscribing email address

  • August 8, 2018
  • 1 reply
  • 500 views

Subscribingの際に謝ったメールアドレスを送信してしまいました。おそらく存在しないメールアドレスと思います。そのため、Keyは使用済みの状態になっています。対処方法を教えてください。

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Correct answer 博政福37619511

Hi Hirokazu,

As I was able to understand the issue from the description mentioned above, you are unable to download Acrobat Standard on your office machine, is that correct? Try downloading Acrobat on the machine using this link: Download Pro or Standard versions of Acrobat DC | Non-subscription , sign in with your Adobe ID and check if that works.

You may also visit this help document for more info: Help with redemption codes

You may also contact support using this link: Contact Customer Care

Thanks,

Shivam


Dear Shivam

I solved the problem by a chat and a support by your office.

Thank you.

Hirokazu Fukuda 

1 reply

Adorobat
Community Manager
AdorobatCommunity Manager
Community Manager
August 8, 2018

Hi 博政福,

Could you explain more about the issue you are experiencing? Do you want to update the email address used for the subscription? If yes, refer to the steps given in the following help document for the same: Create or update your Adobe ID

Let us know if that is not the case.

Shivam

博政福37619511
博政福37619511Author
Participant
August 28, 2018

Hello

I bougt Adobe Acrobat Standard DC (1year account) for my PC at the office.

When I tried to redeem it, I created new account different from my home-use  ID.

But I enterred an incorrect e-mail adress which may be present.

Now my download card had been used, I am unable to download the Acrobat.

Sorry for my poor English,

Hirokazu Fukuda

Adorobat
Community Manager
AdorobatCommunity Manager
Community Manager
September 11, 2018

Hi Hirokazu,

As I was able to understand the issue from the description mentioned above, you are unable to download Acrobat Standard on your office machine, is that correct? Try downloading Acrobat on the machine using this link: Download Pro or Standard versions of Acrobat DC | Non-subscription , sign in with your Adobe ID and check if that works.

You may also visit this help document for more info: Help with redemption codes

You may also contact support using this link: Contact Customer Care

Thanks,

Shivam

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