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Participant
May 23, 2019
Question

When you open the PDF, a folder called "blob_storage" is generated without permission

  • May 23, 2019
  • 3 replies
  • 10304 views

Adobe Acrobat Pro DCを使用してPDFを開くと、同じ階層に「blob_storage」というフォルダが自動で生成されてしまいます。

開くたびに生成されてしまうため、毎回削除しなければなりません。フォルダの中身は30数行ほどの名前のフォルダが入っており、さらにその中身は空です。

Windows8使用です。解決策をご存じの方いればお願いします。

似たような質問をネットで見つけましたが、Chromeは全く起動していない状態です。
blob_storage というフォルダが突然デスクトップに作成されま... - Yahoo!知恵袋

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3 replies

AnandSri
Community Manager
Community Manager
August 14, 2019

Hi All,

Thanks for your time and patience on this, the new update for Acrobat and Reader version 19.012.20036 is available now with the fix for the issue. Please install the latest patch from the help menu of Acrobat/Reader>select check for updates.

Please reboot the machine once after updating Acrobat/Reader and check.

You may also refer to the article DC Release Notes — Release Notes for Acrobat DC Products

Let us know if you experience any issue.

Regards,

Anand Sri.

らむねAuthor
Participant
June 18, 2019

すみません、私もダメでした…。

Surely, that folder is still created.

AnandSri
Community Manager
Community Manager
June 13, 2019

Hi All,

Acrobat and Reader DC version 19.012.20035(Windows Only) is available with the fix for the issue, please install the latest update from help menu>select check for updates. For detailed information about the release, you may refer to the article 19.012.20035 Optional update, June 13, 2019 (Windows Only) — Release Notes for Acrobat DC Products

Reboot the machine and check.

let us know if you experience any issue.

Thanks for your time and patience thus far.

Regards,

Anand Sri.

らむねAuthor
Participant
June 18, 2019

Thank you very much !