Answered
サブスクリプションを更新したが使用できない
Creative Cloudフォトグラフィプラン(年間ぷライン一括払い)を使用していますが、使用開始から二か月しか経っていないのにサブスクリプションを更新するように指示が出て、ログインするとプランが期限切れになっており使用できません。
指示通りに「お支払いの詳細」を更新しても、その後も起動せず同じ画面が開いてしまいます。
どうしたら使用再開が出来るのでしょうか。
対応を教えて頂ければと思います。
どうぞよろしくお願いいたします。
This topic has been closed for replies.
Revert to trial https://helpx.adobe.com/manage-account-membership/cc-reverts-to-trial.html
-and troubleshooting FAQ https://forums.adobe.com/thread/1962238
-and https://helpx.adobe.com/creative-cloud/kb/cloud-website-shows-trial-purchase.html
Does your Cloud subscription properly show on your account page?
https://www.adobe.com/account.html for subscriptions on your Adobe page
If you have more than one email, are you sure you are using the correct Adobe ID?
.
If yes
Log out of your Cloud account... Restart your computer... Log in to your paid Cloud account
-Sign in help http://helpx.adobe.com/x-productkb/policy-pricing/account-password-sign-faq.html
-http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html
-http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html
-http://helpx.adobe.com/creative-suite/kb/trial--1-launch.html
-ID help https://helpx.adobe.com/contact.html?step=ZNA_id-signing_stillNeedHelp
-http://helpx.adobe.com/creative-cloud/kb/license-this-software.html
.
If no
This is an open forum, not Adobe support... you need Adobe staff to help
Adobe contact information - http://helpx.adobe.com/contact.html
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