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userhamon
userhamon
Participant
November 4, 2018
Answered

Adobe drawの送信先を変更するには？

  • November 4, 2018
  • 1 reply
  • 858 views

こんにちは。

Adobe drawのデータをデスクトップアプリケーションに送信する際、CCにログインしているPCが２台以上あるとどれか１台のPCにしか送信されないですよね？

それは構わないのですが、送信先のPCを変更するにはどうしたらよいでしょうか？

PC/iPad双方の再起動、送信してほしくないPCのCCログアウト、wi-fi切ったり...いずれも関係ないようで、意地でも送ってほしくないPCの方に送ってきます。。。

This topic has been closed for replies.
Correct answer Sue Garibaldi

Hi.

By any chance did you update the desktop apps? If you did, that could be one reason that sending stopped working.

Give this a try (perhaps on both computers but certainly on computer a):

First, since it has a lot to do with whether files make it to the desktop, make sure you're using version 4.7.0.400 of the Creative Cloud Desktop App; to check that version, tap on the CC icon in the menu bar, then the Gear icon, then Preferences.

Then try signing out and restarting:

1. Sign in with your Adobe ID to https://assets.adobe.com/assets/mobile?filter=draw and make sure all the work on your device is synced to Creative Cloud.

2. Then, on your desktop, close out of all desktop apps and log out of the Creative Cloud Desktop App (tap the CC icon, then the avatar icon, then Sign Out), restart your laptop, then log back in to Creative Cloud)

3. Before you try to send from Draw, sign out of the app, (tap the Settings icon in the lower nav, then the field with your name, then Sign Out), restart your device, then log back in to the app.

4. Once everything's running, try sending from Draw to the desktop again.

Let me know if that solves it.

Sue.

1 reply

Sue Garibaldi
Community Manager
Sue GaribaldiCommunity Manager
Community Manager
November 5, 2018

Hi.

If I'm understanding correctly... You have Creative Cloud on two computers and you want your Draw work to send to only one of them?

If that's what you're wanting to do, it's not actually possible to choose which computer your Draw files go to; they will automatically be sent to any computer with the same log-in credentials.

Please let me know if I've misunderstood.

Sue.

userhamon
userhamonAuthor
Participant
November 5, 2018

ご回答ありがとうございます！

はい、2台のPCでCCにログインしています。

一方をログアウトしていても、ログアウトしているPCに送られてしまい困っています。

また、私の状況では先日までPC Aに送れていたものが、突然PC aに送られるようになってしまいました。

どんな原因が考えられますか？

Thank you for your answer.

Yes, I have Creative Cloud on two computers, A and a.

My situation is that changed from A to a, suddenly.

Is there something that is considered to be the cause of that?

Sue Garibaldi
Community Manager
Sue GaribaldiCommunity ManagerCorrect answer
Community Manager
November 5, 2018

Hi.

By any chance did you update the desktop apps? If you did, that could be one reason that sending stopped working.

Give this a try (perhaps on both computers but certainly on computer a):

First, since it has a lot to do with whether files make it to the desktop, make sure you're using version 4.7.0.400 of the Creative Cloud Desktop App; to check that version, tap on the CC icon in the menu bar, then the Gear icon, then Preferences.

Then try signing out and restarting:

1. Sign in with your Adobe ID to https://assets.adobe.com/assets/mobile?filter=draw and make sure all the work on your device is synced to Creative Cloud.

2. Then, on your desktop, close out of all desktop apps and log out of the Creative Cloud Desktop App (tap the CC icon, then the avatar icon, then Sign Out), restart your laptop, then log back in to Creative Cloud)

3. Before you try to send from Draw, sign out of the app, (tap the Settings icon in the lower nav, then the field with your name, then Sign Out), restart your device, then log back in to the app.

4. Once everything's running, try sending from Draw to the desktop again.

Let me know if that solves it.

Sue.

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