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75028540
Participant
January 21, 2019
Question

Premiere Element2018での不具合

  • January 21, 2019
  • 1 reply
  • 190 views

Premiere Element2018を使用していますが、最近PCをアップデートしたところ不具合が起こりました。プレビューで動画の中に赤いフレームが勝手に入り込んだり、勝手に早送りされるなどです。さらに書き出してもそのままの状態で書き出されます。動画を編集すると毎回その現象が起きます。メモリ16GB、Windows10です。宜しくお願いします。

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1 reply

Shivangi_Gupta
Community Manager
Shivangi_GuptaCommunity Manager
Community Manager
January 25, 2019

Hi there,

Sorry for your issue. I understand you are getting red frames during playback and in export.

Have you tried cleaning media cache?

Please follow these steps:

Edit > Preferences > Media > Media Cache Database > Clean Now > OK

Media Cache Database also gives us the location where media cache for Premiere Elements is saved. Please browse that location and then rename the Media Cache folder to Old Media Cache.

Let us know if it helps.

Thanks,

Shivangi

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