Skip to main content
S
Sagar_JV2025
Participant
April 16, 2025
Answered

Issue with Photoshop – Black Screen on Save/Export with Artboard

  • April 16, 2025
  • 1 reply
  • 354 views

Hi Adobe Support Team,

I'm experiencing a critical issue with Photoshop where attempting to save or export a file containing artboards results in a black screen . The file doesn't save correctly, and no preview is shown — it just displays a blank or black screen in the export dialog.

Here are the key details:

  • Photoshop Version : [2025]

  • Operating System : Windows 10 (64-bit)

  • Issue Summary : When I create a file with artboards and attempt to save or export (including “Export As”), the preview window turns completely black. The exported file is either blank or corrupted.

  • Tried Fixes :

    • Disabled GPU acceleration

    • Used "Save for Web (Legacy)"

    • Removed artboards (it works fine without them)

    • Reset preferences

    • Updated GPU drivers

    • Reinstalled Photoshop

  • Result : None of these fixed the issue consistently. This seems to be a Photoshop bug related to Artboards and GPU rendering .

Kindly advise how to resolve this, or escalate to the technical team for a bug fix in the next update. This issue is severely affecting my workflow.

Thank you,
Sagar JV

    Correct answer yamato713108855

    The support team does not look at the Korean version of Adobe Community.
    The community is basically a place where users can help each other, and as there are fewer users of the Korean version, staff replies.
    If you want to contact customer support, please make an inquiry via the chat icon displayed in the bottom right of the Adobe website.

    The global thread is also a place to report bugs, so you may receive a reply from a staff member or a knowledgeable user.

    1 reply

    yamato713108855
    Community Expert
    yamato713108855Community ExpertCorrect answer
    Community Expert
    April 16, 2025

    The support team does not look at the Korean version of Adobe Community.
    The community is basically a place where users can help each other, and as there are fewer users of the Korean version, staff replies.
    If you want to contact customer support, please make an inquiry via the chat icon displayed in the bottom right of the Adobe website.

    The global thread is also a place to report bugs, so you may receive a reply from a staff member or a knowledgeable user.

      Terms & ConditionsAccessibility statement
      Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices