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Participant
April 8, 2018
Answered

I want to erase the creative cloud.

  • April 8, 2018
  • 2 replies
  • 611 views

크리에이티브 클라우드 언인스톨러가 작동을 자꾸 중단한다.

The creative cloud uninstaller stops working.

나는 크리에이티브 클라우드를 재설치 하고 싶지만, 제거되지 않는다.

I want to reinstall the creative cloud, but it is not removed.

내가 어떻게 해야 언인스톨러가 작동을 하게 되나요?

How do I get the uninstaller to work? !

This topic has been closed for replies.
Correct answer Bani Verma

The first time I start the uninstaller, I get a window that says it will run but will stop working soon.(내가 언인스톨러를 처음 시작했을때는 실행이 되지만 곧 작동이 중단되었다는 창이 나온다)


Hi there,

We're really sorry for the poor experience.

As you have mentioned you are unable to uninstall the Creative Cloud desktop app because the CC uninstaller stops working after launch, could you please let us know if you have any anti-virus, internet security software or system optimizer software installed on your machine?

These apps can cause the Creative Cloud desktop app or other CC apps to stop working, specially a system optimizer software.

I would request you to turn off these apps for the time being and then follow the steps given in the below thread's to manually remove Creative Cloud desktop app from your machine:

Win: Photoshop Installation Failed

Mac: illustrator reinstalling free trial 1 day old!

After this reinstall the app from here: Download Creative Cloud desktop app

Let us know if this helps.

2 replies

Kanikas
Community Manager
Community Manager
April 9, 2018
Michael J. Hoffman
Community Expert
Community Expert
April 8, 2018

Please try the Creative Cloud Cleaner Tool:

Use the Creative Cloud Cleaner Tool to solve installation problems

Mike

Participant
April 8, 2018

I've already done it, but I can not run it. Is there any other way?

thatsmauri
Community Expert
Community Expert
April 8, 2018

Do you get any error message?