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현
현경김88371674
Participant
October 20, 2019
Question

디바이스 변경 및 리셋으로 CREATIVE CLOUD 삭제 및 재설치

  • October 20, 2019
  • 1 reply
  • 194 views

안녕하세요,

 

현재 쓰고 있는 기계를 리셋을 해야 합니다. 그래서 리셋을 하고 나서도 문제없이 다시 CC가 재설치가 가능한지 문의드립니다.

재설치를 할려면 어디로 어떻게 가야 하나요? 그리고 삭제 또한 어떻게 하나요? 해당 순서도가 있나요? 

 

 

    This topic has been closed for replies.

    1 reply

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    October 20, 2019

    to uninstall:


    uninstall everything cc including preferences, https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html
    then uninstall the cc desktop app, https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html
    clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

     

    to reinstall:


    restart your computer (don't skip this)
    reinstall the cc desktop app, https://creative.adobe.com/products/creative-cloud.
    if you're unable to install the cc desktop app at this stage, use an administrator account (solution 4 here, https://helpx.adobe.com/creative-cloud/kb/creative-cloud-missing-damaged.html)
    use the desktop app to install your cc programs/trials

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