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Participant
March 9, 2021
Question

어크로뱃 설치가 안 됩니다.

  • March 9, 2021
  • 1 reply
  • 310 views

설치 파일 다운로드 후 계정 로그인을 하는데 설치 프로그램 창에 "adobe 서버에 접근할 수 없습니다. 인터넷연결과 방화벽 설정을 확인한 다음 [다시시도]를 클릭하라"고 하여 인터넷연결과 방화벽 설정을 점검해 보아도 설치가 안 되네요. 

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    1 reply

    kglad
    Community Expert
    Community Expert
    March 9, 2021

    confirm that you can connect to the secure adobe servers by reading, http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html

     

    do you see both logos? if you can and still see a connection error try these steps, https://helpx.adobe.com/download-install/kb/common-network-connectivity-issues.html

     

    if those all fail, white list the adobe network endpoints, https://helpx.adobe.com/enterprise/kb/network-endpoints.html