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OnkalO
Participant
December 22, 2016
Question

일러스트레이터 cs6 사용중인데 저장시 계속 작동이 중지되었습니다라고 뜹니다.

  • December 22, 2016
  • 2 replies
  • 3607 views

일러스트레이터 cs6 사용중인데 저장시 계속 작동이 중지되었습니다라고 뜹니다.

어떤 파일이던 저장하기 전이면 잘 돌아가지만 저장을 하려고만하면

계속 작동이 정지됩니다. 해당사항을 해결할 수 있는 방법이 있나요?

재설치를 해야하나요?

    This topic has been closed for replies.

    2 replies

    Jacob Bugge
    Community Expert
    Community Expert
    December 22, 2016

    onkalo,

    Is there a printer correctly installed, connected, and turned on if it is physical printer (you may use Adobe PDF/Acrobat Distiller as the default printer with no need to have a printer turned on, obviously you will need to specify when you actually need to print on paper)?

    If you have Mac OS Sierra, I am afraid there may be further complications.

    Failing everything else, you may consider the list (ignoring 5) in this case):

    If things that should work simply refuse to (all possibilities exhausted (and carefully making sure you are performing (all) the needed things)), you may try the list below.

    Sometimes, (certain) things may fail or stop working for no apparent reason. When the (other) possible reasons/cures fail to work, it may be some kind of (temporay or permanent) corruption, or even some inconvenient preference setting(s), which may be cured with something on the following list set up in an attempt to provide a catchall solution for otherwise unsolvable cases. It starts with a few easy and harmless suggestions 1) and 2) for milder cases, and goes on with two alternative ways 3) and 4) of resetting preferences to the defaults (easily but irreversibly and more laboriously but more thoroughly and also reversibly), then follows a list 5) of various other possibilities, and it ends with a full reinstallation 6). If no other suggestions work, or if no other suggestions appear, you may start on the list and decide how far to go and/or which may be relevant.

    The following is a general list of things you may try when

    A) The issue is not in a specific file,

    B) You have a printer correctly installed, connected, and turned on if it is physical printer (you may use Adobe PDF/Acrobat Distiller as the default printer with no need to have a printer turned on, obviously you will need to specify when you actually need to print on paper), and

    C) It is not caused by issues with opening a file from external media (see at the bottom).

    You may have tried/done some of them already; 1) and 2) are the easy ones for temporary strangenesses, and 3) and 4) are specifically aimed at possibly corrupt/inconvenient preferences); 5) is a list in itself, and 6) is the last resort.

    If possible/applicable, you should save current artwork first, of course.

    1) Close down Illy and open again;

    2) Restart the computer (you may do that up to at least 5 times);

    3) Close down Illy and press Ctrl+Alt+Shift/Cmd+Option+Shift during startup (easy but irreversible);

    4) Move the folder (follow the link with that name) with Illy closed (more tedious but also more thorough and reversible), for CS3 - CC you may find the folder here:

    https://helpx.adobe.com/illustrator/kb/preference-file-location-illustrator.html

    5) Look through and try out the relevant among the Other options (follow the link with that name, Item 7) is a list of usual suspects among other applications that may disturb and confuse Illy, Item 15) applies to CC, CS6, and maybe CS5);

    Even more seriously (this may be serious because you may need to restore plugins and whatnot afterwards if you have customized things), you may:

    6) A) Uninstall (ticking the box to delete the preferences if applicable), B) run the Cleaner Tool (if you have CS3/CS4/CS5/CS6/CC), and C) reinstall. You may try without step B), but sometimes it is needed, because otherwise things may linger.

    To uninstall:

    https://www.adobe.com/cfusion/search/index.cfm?loc=en_us&term=uninstall&cat=support&product=illustrator&self=1

    Cleaner Tool:

    http://www.adobe.com/support/contact/cscleanertool.html

    OnkalO
    OnkalOAuthor
    Participant
    January 10, 2017

    really really thank you a lot.

    your support really helpful.

    i used your advice, i fix the problem

    thank you!!

    Jacob Bugge
    Community Expert
    Community Expert
    January 10, 2017

    You are welcome, OnkalO.

    Monika Gause
    Community Expert
    Community Expert
    December 22, 2016

    Which system are you using?

    Where are you trying to save your files?

    Did it ever work?