일러스트레이터 화면

I’ll appreciate if you understand what I say, cause I’m not good at English.

First of all, I use my computer everyday.

I logged in as an Admin.

I just updated.

It’s the first time happened.

System is Windows 10, the newest version.

But, before updated, there was a small window.

It says, ’There was a sudden closed. Do you want to open your latest saved work?’

So I picked ‘No, thanks.’

Then, this is happening now.

I deleted Illustrator, and launched again but I failed.

When I launched an old version, I failed.

I opened a file I made, but still, I failed.

It stopped, and I cannot click anything.

The worse thing is, I cannot open Adobe homepage after this happened. (I’m writting with iPad)

Can you solve this problem?

I’ll look forward to your answer.

Thank you very much.