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August 1, 2026
Question

Painter 2026 (Steam, perpetual) won't launch — 4 rotating "missing DLL" errors for DLLs that are present

  • August 1, 2026
  • 1 reply
  • 21 views

I purchased Substance 3D Painter 2026 (perpetual) on Steam. The
application will not launch.

--- SYMPTOMS ---

Launching from Steam: a loading window appears for about a second,
then disappears with no error message.

Launching the .exe directly as administrator: a Windows system error
dialog appears saying a DLL is missing. The DLL named changes between
attempts, cycling through these four:

  - anorigami_sdk.dll
  - Qt6QuickControls2.dll
  - python313.dll
  - Qt6WebEngineWidgets.dll

All four files are physically present in the install folder and appear
intact (python313.dll is 5.84 MB, install folder has 78 items).

--- KEY FINDING: CodeIntegrity blocking ---

Event Viewer > Applications and Services Logs > Microsoft > Windows >
CodeIntegrity > Operational shows 864 Event ID 3033 errors:

"Code Integrity determined that a process (...\Adobe Substance 3D
Painter.exe) attempted to load ...\embree3.dll that did not meet the
Enterprise signing level requirements."
RequestedPolicy: 2 / ValidatedPolicy: 1

This was caused by Windows Smart App Control. I have now disabled Smart
App Control (registry VerifiedAndReputablePolicyState = 0x0) and no new
3033 events are logged. The application still fails to launch.

--- sp_log.txt ---

[WARN] <Qt> QCommandLineParser: option not expecting values:
"enable-analytics-logging"
[ERR] <Qt> "[DBG ERROR][Main]" "Uncaught exception : No mapping for the
Unicode character exists in the target multi-byte code page."

Note: my Windows user profile path contains non-ASCII (Korean)
characters.

--- SYSTEM ---

OS: Windows 11 (clean install, June 2026)
CPU: [FILL IN]
GPU: [FILL IN]
RAM: [FILL IN]
Install path: D:\SteamLibrary\steamapps\common\Substance 3D Painter 2026
Steam client on C:, library on D:
Antivirus: Windows Defender only, no third-party AV

--- ALREADY TRIED (no effect) ---

1.  Verify integrity of game files (multiple times)
2.  Full uninstall and reinstall of Painter
3.  Reinstall of the Steam client itself
4.  Reinstall of Microsoft Visual C++ Redistributable (x64)
5.  Removed system-wide Python 3.13 installation
6.  Windows Defender quarantine: empty
7.  Added D:\SteamLibrary to Defender exclusions
8.  Released the one Controlled Folder Access block found
9.  Disabled Smart App Control + reboot
10. Confirmed no new CodeIntegrity 3033 events after the above

--- QUESTIONS ---

1. Are embree3.dll and the other listed DLLs unsigned in the Steam build
   of Painter 2026? Are signed binaries planned?

2. Does the "No mapping for the Unicode character" error mean Painter
   cannot handle a non-ASCII Windows user profile path? If so, is there
   a supported workaround other than creating a new Windows account with
   an ASCII username?

3. Is there any other Windows mechanism that could still block these
   DLLs after Smart App Control is off?

Log file, CodeIntegrity event XML, and error screenshots attached.

I would appreciate any guidance. I am working to a fixed deadline and
have lost a full day to this.

CodeIntegrity Log

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\CI\Policy VerifiedAndReputablePolicyState REG_DWORD 0x0

Code Integrity determined that a process (\Device\HarddiskVolume5\Program Files (x86)\Steam\steamapps\common\Substance 3D Painter 2026\Adobe Substance 3D Painter.exe) attempted to load \Device\HarddiskVolume5\Program Files (x86)\Steam\steamapps\common\Substance 3D Painter 2026\embree3.dll that did not meet the Enterprise signing level requirements.

로그 이름: Microsoft-Windows-CodeIntegrity/Operational 원본: Microsoft-Windows-CodeIntegrity 날짜: 2026-08-02 오전 1:00:39 이벤트 ID: 3033 작업 범주: (1) 수준: 오류 키워드:  설명: Code Integrity determined that a process (\Device\HarddiskVolume5\Program Files (x86)\Steam\steamapps\common\Substance 3D Painter 2026\Adobe Substance 3D Painter.exe) attempted to load \Device\HarddiskVolume5\Program Files (x86)\Steam\steamapps\common\Substance 3D Painter 2026\embree3.dll that did not meet the Enterprise signing level requirements. 이벤트 Xml: <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event"> <System> <Provider Name="Microsoft-Windows-CodeIntegrity" Guid="{4ee76bd8-3cf4-44a0-a0ac-3937643e37a3}" /> <EventID>3033</EventID> <Version>0</Version> <Level>2</Level> <Task>1</Task> <Opcode>111</Opcode> <Keywords>0x8000000000000000</Keywords> <TimeCreated SystemTime="2026-08-01T16:00:39.2033997Z" /> <EventRecordID>783</EventRecordID> <Correlation ActivityID="{f5d604d3-21c3-0002-6005-f6f5c321dd01}" /> <Execution ProcessID="22336" ThreadID="9960" /> <Channel>Microsoft-Windows-CodeIntegrity/Operational</Channel> <Computer>DESKTOP-48PU38T</Computer> <Security UserID="S-1-5-21-3943767050-2274503919-2758342397-1001" /> </System> <EventData> <Data Name="FileNameLength">104</Data> <Data Name="FileNameBuffer">\Device\HarddiskVolume5\Program Files (x86)\Steam\steamapps\common\Substance 3D Painter 2026\embree3.dll</Data> <Data Name="ProcessNameLength">123</Data> <Data Name="ProcessNameBuffer">\Device\HarddiskVolume5\Program Files (x86)\Steam\steamapps\common\Substance 3D Painter 2026\Adobe Substance 3D Painter.exe</Data> <Data Name="RequestedPolicy">2</Data> <Data Name="ValidatedPolicy">1</Data> <Data Name="Status">3236495362</Data> </EventData> </Event>

    1 reply

    boranamon
    Community Manager
    Community Manager
    August 28, 2026


    안녕하세요.
    제공해주 주신 로그와 윈도우 시스템 환경을 바탕으로 질문하신 내용에 대한 해결해볼 수 있는 방법 안내해 드립니다.

    ‘유니코드 무자에 대한 매핑이 없습니다’ 오류는 윈도우 사용자 계정(프로필) 경로에 한글(Non-ASCII) 문자가 포함되어 있을 경우, 특정 라이브러리와 구성 요소가 경로를 정상적으로 참조하지 못해 초기화 단계에서 크래시(Crash)가 발생하는 것으로 보입니다.

    이 경우 새 윈도우 영문 계정을 만드는 것이 좋지만 기존 환경을 유지하고 싶으시다면 먼저 아래의 윈도우 설정을 실도해 보시기 바랍니다.

    윈도우 시작 메뉴에서 제어판을 검색하여 실행 > 시계 및 국가 > 국가 또는 지역 > 상단의 관리자 옵션 탭 > 시스템 로캘 변경 버튼 클릭 > ‘Beta: 세계 언어 지원을 위해 Unicode UTF-8 사용 옵션에 크 > 시스템을 재부팅한 후 Substance 3D Painter 재실행. 

    만약 위의 ‘Unicode UFT-8 사용’ 설정을 적용하고 재부팅한 후에도 동일한 증상이 발생한다면, 번거로우시겠지만 아래의 방법으로 영문 이름의 새 윈도우 사용자 계정을 생성해 보시기 바랍니다. 

     

    1. windows  시작 아이콘 클릭.
    2. 설정 클릭.
     



    3. 왼쪽 메뉴에서 설정 선택 후 다른 사용자 클릭




    4. 다른 사용자의 계정 추가 클릭. 다음 창이 뜨면 이 사람의 정보를 가지고 있지 않습니다 클릭.



    5. 자세한 정보 클릭. (2개를 각각 진행)
    6. 뒤로 클릭.
    7. 왼쪽 체크 박스에 체크가 된 것을 확인 후 동의 클릭.
     



    8. Microsft 계정없이 사용자 추가 클릭.


    9. 새 사용자 이름을 간단히, 반드시 영어로 입력. 예) test, admin, new_user 


    10. 새로 추가한 사용자를 클릭.

    11. 계정 유형 변경 클릭.


    12. 계정 유형을 관리자로 변경.

    13. 다시  windows  시작 아이콘 클릭. > 계정 프로필 아이콘 클릭 > 로그아웃 클릭. > 다시 로그인 할 때 새 사용자로 로그인 후 문제가 해결되는지 확인부탁드립니다.



    위의 두 가지 조치 이후에도 증상이 지속된다면 이는 Steam 클라이언트와 윈도우 보안 정책 간의 충돌일 수 있으므로 Steam 고객 지원을 통해 기술 검토를 함께 요청해 보시는 것을 권장합니다.

    문제가 잘 해결되기 바랍니다.