您好！我想问下我要卸载，为什么老是提醒要下载Cleaner tool，但是下载了之后运行了还是一样不能卸载，好着急啊，我要安装新的AE

Hi 卡卡钟56669131,

To remove Creative Cloud app -

• Creative Cloud Help | Uninstall the Creative Cloud desktop app
• https://helpx.adobe.com/creative-suite/kb/cs5-cleaner-tool-installation-problems.html

To install Creative Cloud app- https://helpx.adobe.com/creative-cloud/help/install-apps.html

Please share the exact message that you are getting while uninstalling it, so that we may assist you appropriately.