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大洋于13536821
大洋于13536821
Participant
January 5, 2019
Answered

登陆出错

  • January 5, 2019
  • 1 reply
  • 228 views

在我注册了一个新的Adobe账号之后，我不能正常的登陆进去，总是拒绝我的访问。显示问题为访问已被拒绝

    This topic has been closed for replies.
    Correct answer kglad

    there's been a problem with the adobe server in the hong kong region (and perhaps beyond).  i don't know if that's still a problem and, if so, how much longer the problem's expected.

    if that's not the issue:

    confirm that you can connect to the secure adobe servers by reading, http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html

    do you see both logos?

    if you can and still see a connection error, white list the adobe network endpoints, https://helpx.adobe.com/enterprise/kb/network-endpoints.html

    1 reply

    kglad
    Community Expert
    kgladCommunity ExpertCorrect answer
    Community Expert
    January 5, 2019

    there's been a problem with the adobe server in the hong kong region (and perhaps beyond).  i don't know if that's still a problem and, if so, how much longer the problem's expected.

    if that's not the issue:

    confirm that you can connect to the secure adobe servers by reading, http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html

    do you see both logos?

    if you can and still see a connection error, white list the adobe network endpoints, https://helpx.adobe.com/enterprise/kb/network-endpoints.html

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