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Participant
August 26, 2021
Question

Ae、Ps、Aiがインストールできません

  • August 26, 2021
  • 1 reply
  • 345 views

Creative Cloudのアプリ、ウェブ両方からAe、Ps、Ai以外のものはインストールできるのに、この3件は何回やっても失敗します。

また、Creative Cloud自体も更新に失敗します。

ダウンロード出来るものと出来ないものがあるのはなぜでしょうか?

使用中のPC
プロセッサ Intel(R) Core(TM) i7-10870H CPU @ 2.20GHz 2.21 GHz
実装 RAM 16.0 GB (15.9 GB 使用可能)
システムの種類 64 ビット

 

以下はPsのエラーログです。

Exit Code: 117
-------------------------------------- Summary --------------------------------------
 - 3 fatal error(s), 66 error(s), 0 warnings(s) 

FATAL: Fatal Error '117' occurred while download
FATAL: Fatal Error '117' occurred while download
FATAL: Error occurred in download of package (Name: AdobeColorCommonSetCMYK_1_0-mul Version: 1.0.4). Error code: '117' 
ERROR: Failed in  acquire context in getSignatureOfData
ERROR: Failed to calculate the DataSignature of the downloaded data segment (segmentID=0)
ERROR: Failed in  acquire context in getSignatureOfData
ERROR: Failed to calculate the DataSignature of the downloaded data segment (segmentID=1)
ERROR: Failed in  acquire context in getSignatureOfData
ERROR: Failed to calculate the DataSignature of the downloaded data segment (segmentID=0)
ERROR: Failed in  acquire context in getSignatureOfData
ERROR: Failed to calculate the DataSignature of the downloaded data segment (segmentID=1)
ERROR: Failed in  acquire context in getSignatureOfData
ERROR: Failed to calculate the DataSignature of the downloaded data segment (segmentID=0)
ERROR: Failed in  acquire context in getSignatureOfData
ERROR: Failed to calculate the DataSignature of the downloaded data segment (segmentID=1)
ERROR: Failed in  acquire context in getSignatureOfData
ERROR: Failed to calculate the DataSignature of the downloaded data segment (segmentID=0)
ERROR: Failed in  acquire context in getSignatureOfData
ERROR: Failed to calculate the DataSignature of the downloaded data segment (segmentID=1)
ERROR: Failed in  acquire context in getSignatureOfData
ERROR: Failed to calculate the DataSignature of the downloaded data segment (segmentID=0)
ERROR: Failed in  acquire context in getSignatureOfData
ERROR: Failed to calculate the DataSignature of the downloaded data segment (segmentID=1)
ERROR: Failed in  acquire context in getSignatureOfData
ERROR: Failed to calculate the DataSignature of the downloaded data segment (segmentID=0)
ERROR: Failed in  acquire context in getSignatureOfData
ERROR: Failed to calculate the DataSignature of the downloaded data segment (segmentID=1)
ERROR: Failed in  acquire context in getSignatureOfData
ERROR: Failed to calculate the DataSignature of the downloaded data segment (segmentID=0)
ERROR: Failed in  acquire context in getSignatureOfData
ERROR: Failed to calculate the DataSignature of the downloaded data segment (segmentID=1)
ERROR: Failed in  acquire context in getSignatureOfData
ERROR: Failed to calculate the DataSignature of the downloaded data segment (segmentID=0)
ERROR: Failed in  acquire context in getSignatureOfData
ERROR: Failed to calculate the DataSignature of the downloaded data segment (segmentID=1)
ERROR: Failed in  acquire context in getSignatureOfData
ERROR: Failed to calculate the DataSignature of the downloaded data segment (segmentID=0)
ERROR: Failed in  acquire context in getSignatureOfData
ERROR: Failed to calculate the DataSignature of the downloaded data segment (segmentID=1)
ERROR: Failed in  acquire context in getSignatureOfData
ERROR: Failed to calculate the DataSignature of the downloaded data segment (segmentID=0)
ERROR: Failed in  acquire context in getSignatureOfData
ERROR: Failed to calculate the DataSignature of the downloaded data segment (segmentID=1)
ERROR: Failed in  acquire context in getSignatureOfData
ERROR: Failed to calculate the DataSignature of the downloaded data segment (segmentID=0)
ERROR: Failed in  acquire context in getSignatureOfData
ERROR: Failed to calculate the DataSignature of the downloaded data segment (segmentID=0)
ERROR: Failed in  acquire context in getSignatureOfData
ERROR: Failed to calculate the DataSignature of the downloaded data segment (segmentID=0)
ERROR: Failed in  acquire context in getSignatureOfData
ERROR: Failed to calculate the DataSignature of the downloaded data segment (segmentID=0)
ERROR: Failed in  acquire context in getSignatureOfData
ERROR: Failed to calculate the DataSignature of the downloaded data segment (segmentID=0)
ERROR: Failed in  acquire context in getSignatureOfData
ERROR: Failed to calculate the DataSignature of the downloaded data segment (segmentID=0)
ERROR: Failed in  acquire context in getSignatureOfData
ERROR: Failed to calculate the DataSignature of the downloaded data segment (segmentID=0)
ERROR: Failed in  acquire context in getSignatureOfData
ERROR: Failed to calculate the DataSignature of the downloaded data segment (segmentID=0)
ERROR: Failed in  acquire context in getSignatureOfData
ERROR: Failed to calculate the DataSignature of the downloaded data segment (segmentID=0)
ERROR: Failed in  acquire context in getSignatureOfData
ERROR: Failed to calculate the DataSignature of the downloaded data segment (segmentID=0)
ERROR: Failed in  acquire context in getSignatureOfData
ERROR: Failed to calculate the DataSignature of the downloaded data segment (segmentID=0)
ERROR: Failed in  acquire context in getSignatureOfData
ERROR: Failed to calculate the DataSignature of the downloaded data segment (segmentID=0)
ERROR: Failed in  acquire context in getSignatureOfData
ERROR: Failed to calculate the DataSignature of the downloaded data segment (segmentID=0)
-------------------------------------------------------------------------------------

 

 

This topic has been closed for replies.

1 reply

Ten A
Community Expert
Community Expert
August 26, 2021

エラーコードから見るとネットワーク接続関連の問題です。

以下のページを確認して下さい。

 

ダウンロード時にエラー 117 が発生しました (adobe.com)

nogi5FEE.Author
Participant
August 26, 2021

お返事ありがとうございます。

既にこのページは何回も見てノートンのアンインストール、Windowsディフェンダーのファイアーウォールの解除などしてもダウンロード出来ませんでしたのでこちらに書き込みさせて頂いた次第です。

なお、各ソフト毎の適応スペックも全てクリアしています。

改善策があれば他の方法をご教示ください。

 

assause
Community Expert
Community Expert
August 26, 2021

付帯状況が不明なので思いつくままのことを書いてみます。

  • モバイル回線なら光固定回線を利用する
  • 無線LANではなく有線で接続する
  • セキュリティソフト以外の常駐ソフトも見直してみる
  • 不要と思われるサービスを停止する
  • 新規の管理者ローカルアカウント(半角英数字名)を作成してそちらでインストールする

 

ここまでやって駄目であればOSのクリーンインストールによる環境再構築を考えたほうがいいかもしれません。