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Participant
January 11, 2020
Question

결제 취소해 주세요

  • January 11, 2020
  • 2 replies
  • 317 views

제가 체험해보고, 이 프로그램은 너무 어려워서 저에게 맞지 않습니다. 그래서 구매후 14일 전에 이렇게 구매취소 요청을 희망합니다.

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2 replies

Tacafy大尉
Legend
January 11, 2020

김윤수, 안녕하세요.
14 일 이내에 취소하고자하는 것이라면, Web상에서 취소 절차 수 있습니다.
다음 문서를 참고해보세요.
Creative Cloud 멤버십 취소

LinSims
Community Expert
Community Expert
January 11, 2020

This is a public forum, not Adobe support. Users, including the ACPs and MVPs, can't provide support for account, subscription, billing, download, or product activation issues. Support for those issues requires an Adobe employee.

Click the following to contact Adobe customer support staff for help: 

https://helpx.adobe.com/contact/support.html

You must be signed in with your Adobe ID and allow cookies in your web browser for this to work.

Click the chat icon at the bottom right of the page to open a chat session. Typing AGENT into the chat window should connect you directly to a CSR rather than the AI.

If the CSR refers you to the forums, insist on speaking with a supervisor and keep moving up the chain until you get someone who knows what they are talking about.