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BEAT5E49
Participant
August 3, 2021
Answered

두번 결제 건

  • August 3, 2021
  • 3 replies
  • 548 views

일러스트레이터를 삭제하고 포토샵플랜으로 바꿨는데 환불 언제될까요?

그리고 포토샵 플랜이 두번결제된것 같은데 확인부탁드립니다.

    This topic has been closed for replies.
    Correct answer Nancy OShea

    You need to contact Adobe Support.  This user-to-user community can't help you with an account or billing  problem.

     

    ===============
    How do I Cancel my Subscription?
    https://helpx.adobe.com/manage-account/using/cancel-subscription.html

     

    ===============
    Subscription & Cancellation Terms:
    https://www.adobe.com/legal/subscription-terms.html

    CONTACT ADOBE SUPPORT:
    ================
    Online Chat: https://helpx.adobe.com/contact.html?rghtup=autoOpen
    Phone M-F, during normal business hours: https://helpx.adobe.com/contact/phone.html

     

    Hope that helps.

     

    3 replies

    Abambo
    Community Expert
    AbamboCommunity Expert
    Community Expert
    August 4, 2021

    Please contact Adobe support on this. Adobe customer care can be contacted by beginning a secure chat session at https://helpx.adobe.com/contact.html?rghtup=autoOpen. If the chat window fails to open, or is non-responsive, use a different device to start the interaction.

    (see also here: https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703 or here
    https://community.adobe.com/t5/account-payment-plan/how-to-contact-adobe-support/td-p/11843852)

     

    Support may be open only during the office hours in your region.

    ABAMBO | Hard- and Software Engineer | Photographer
    Nancy OShea
    Community Expert
    Nancy OSheaCommunity ExpertCorrect answer
    Community Expert
    August 3, 2021

    You need to contact Adobe Support.  This user-to-user community can't help you with an account or billing  problem.

     

    ===============
    How do I Cancel my Subscription?
    https://helpx.adobe.com/manage-account/using/cancel-subscription.html

     

    ===============
    Subscription & Cancellation Terms:
    https://www.adobe.com/legal/subscription-terms.html

    CONTACT ADOBE SUPPORT:
    ================
    Online Chat: https://helpx.adobe.com/contact.html?rghtup=autoOpen
    Phone M-F, during normal business hours: https://helpx.adobe.com/contact/phone.html

     

    Hope that helps.

     

    Nancy O'Shea— Product User & Community Expert
    M
    Community Expert
    Manan JoshiCommunity Expert
    Community Expert
    August 3, 2021

    Hi @BEAT5E49,

    Please refer the following link to identify if you are eligible for a refund
    https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

    For plan cancellation steps look at the following
    https://helpx.adobe.com/manage-account/using/cancel-subscription.html

    If you have already cancelled the plan, are eligible for a refund and its been more than 2 weeks since you cancelled then please do contact support to get more details on the refund status. To contact support see the instructions given at the link below
    https://community.adobe.com/t5/account-payment-plan/how-to-contact-adobe-support/m-p/11843852#M14032
    Also, be mindful of answering anyone who sends you a private message. See the following for more information about scammers
    https://tinyurl.com/y7cfrr7y
    -Manan

    -Manan
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