두번 결제 건

Question

일러스트레이터를 삭제하고 포토샵플랜으로 바꿨는데 환불 언제될까요?그리고 포토샵 플랜이 두번결제된것 같은데 확인부탁드립니다.

Nancy OShea · Accepted Answer

You need to contact Adobe Support. This user-to-user community can't help you with an account or billing problem.

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How do I Cancel my Subscription?
https://helpx.adobe.com/manage-account/using/cancel-subscription.html

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Subscription & Cancellation Terms:
https://www.adobe.com/legal/subscription-terms.html

CONTACT ADOBE SUPPORT:
================
Online Chat: https://helpx.adobe.com/contact.html?rghtup=autoOpen
Phone M-F, during normal business hours: https://helpx.adobe.com/contact/phone.html

Hope that helps.

Manan Joshi · Answer

Hi @BEAT5E49,Please refer the following link to identify if you are eligible for a refundhttps://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.htmlFor plan cancellation steps look at the followinghttps://helpx.adobe.com/manage-account/using/cancel-subscription.htmlIf you have already cancelled the plan, are eligible for a refund and its been more than 2 weeks since you cancelled then please do contact support to get more details on the refund status. To contact support see the instructions given at the link belowhttps://community.adobe.com/t5/account-payment-plan/how-to-contact-adobe-support/m-p/11843852#M14032Also, be mindful of answering anyone who sends you a private message. See the following for more information about scammershttps://tinyurl.com/y7cfrr7y-Manan

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