어떻게 된거죠?

Question

구입을 했는데 계정 메일 받는 것이 제대로 안되서 기존메일에서 다른 메일로 바꿨다가 다시 원래 계정으로 돌아왔는데 이미 프로그램을 돈주고 샀는데 또 구입하라고 합니다.

Manan Joshi · Answer

Try the steps mentioned in the following link
https://helpx.adobe.com/hk_en/manage-account/kb/stop-creative-cloud-trial-mode-after-purchase.html
If it doesn't work, then you need to contact support.
Login to your account and navigate to the URL below. Make sure that the browser has cookies enabled, and all script blockers are disabled.
https://helpx.adobe.com/contact.html
Click on the chat icon on the bottom right, and type AGENT to avoid bots and talk to a human.
Also, be mindful of answering anyone who sends you a private message. See the following for more information about scammers
https://tinyurl.com/y7cfrr7y
-Manan

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