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A
Anonymous
February 12, 2021
Answered

플랜 취소가 완료 된 이후에 결제가 되었습니다. 이게 어떻게 된 일인지 빠른 답변 바랍니다.

  • February 12, 2021
  • 1 reply
  • 342 views

월간 플랜을 이용하고 있던 유저입니다. 앞으로 이용 하지 않을거 같아서 2월 결제 전에 플랜을 취소 하였는데. 02월12일 이후에 62000원 결제가 되었습니다. 이게 어떻게 된 일인지 그 돈은 환불이 안돼는 건지 빠른 답변 바랍니다.

    This topic has been closed for replies.
    Correct answer Manan Joshi

    Hello @17832217,
    Sorry to hear that you are facing trouble. Unfortunately, you won't find the help you need at these forums. These are peer to peer forums, with no one here having access to your account information. You need to contact support.
    Login to your account and navigate to the URL below. Make sure that the browser has cookies enabled, and all script blockers are disabled.
    https://helpx.adobe.com/contact.html
    Click on the chat icon on the bottom right, and type AGENT to avoid bots and talk to a human.
    Also, be mindful of answering anyone who sends you a private message. See the following for more information about scammers
    https://tinyurl.com/y7cfrr7y
    -Manan

    1 reply

    M
    Community Expert
    Manan JoshiCommunity ExpertCorrect answer
    Community Expert
    February 12, 2021

    Hello @17832217,
    Sorry to hear that you are facing trouble. Unfortunately, you won't find the help you need at these forums. These are peer to peer forums, with no one here having access to your account information. You need to contact support.
    Login to your account and navigate to the URL below. Make sure that the browser has cookies enabled, and all script blockers are disabled.
    https://helpx.adobe.com/contact.html
    Click on the chat icon on the bottom right, and type AGENT to avoid bots and talk to a human.
    Also, be mindful of answering anyone who sends you a private message. See the following for more information about scammers
    https://tinyurl.com/y7cfrr7y
    -Manan

    -Manan
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