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Participant
May 24, 2021
Question

학생용 모든앱 결제

  • May 24, 2021
  • 1 reply
  • 214 views

제가 저번에 학생용이 있는줄 모르고 개인용으로 일러스트를 삿었는데 오늘 학생용으로 모든앱을 샀거든요 근데 결제는 완료되어있는데 제 계정에 프로그램이 저번에 샀던 일러스트 밖에 안뜨고 프로그램이 별도로 구매하라고 뜨는데 어떻게 된건가요???

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    1 reply

    John T Smith
    Community Expert
    Community Expert
    May 24, 2021

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