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Participant
January 19, 2024
Question

Billing issues after trial options.

  • January 19, 2024
  • 1 reply
  • 171 views

Hi, I'm Ellie. I'm writing to fix my billing issues on my trial option of PDF Pro. I have known that my trial cycle would be validated until today. So I cancel my trial option this morning, but I found that the ADOBE already charged a montly fee ($21.24) to me although the free cycle has not yet ended. So I would like to cancel my regular subscription and I'm looking forward to getting refund from the ADOBE. Could you help me solve this issue? I don't want to subscribe to this service now. I'm looking forward to hearing back from you. 🙂

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    1 reply

    yamato713108855
    Community Expert
    Community Expert
    January 20, 2024

    Adobe Community is a place to teach each other through users.
    Refunds cannot be handled by the community.
    Please contact support during business hours on weekdays.

     

    https://helpx.adobe.com/kr/support.html