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용주안47258040
Participant
May 8, 2018
Question

일련번화확인불가에 대한 해결

  • May 8, 2018
  • 1 reply
  • 346 views

pdf파일을 여는중 일련번호확인이 불가하다는 말이 나옵니다.

    This topic has been closed for replies.

    1 reply

    Meenakshi Negi
    Community Manager
    Community Manager
    May 8, 2018

    Hi 용주안,

    As you get the error when opening the PDF, try once to sign out from the application.

    Restart your machine and then launch the application. Sign-in with your Adobe ID.

    Check if that makes any difference.

    Could you please let us know if you are opening PDF in Adobe Acrobat Reader DC or Adobe Acrobat DC?

    Can you share the screenshot of the message you get when you open the PDF?

    To add the screenshot here, please use the insert icon provided in the reply window as shown below:

    Once you click on this icon, you get a small window.

    Click on Insert Image and then browse the location where you have saved the screenshot file.

    Select the file and click on Open > Insert Image.

    We will be waiting for your response.

    Let us know if you need any help.

    Regards,

    Meenakshi