Adobe Aero

Hi we are a school and have been trying to use Aero, however all the menu items are Greyed out. All I have access to is Exit, Preferences and the Entire Help Menu. I originally installed the Beta from the could, but have unistalled this and also tried installing from the Creative Cloud App, but the Menus are still the same. Any Ideas?

When I log into my account on any device it says that it's loading documents but then doesn't load anything and I can't get that message of the screen and use the app. I think that this is a bug because i've tried it on all my devices and none of them work.

I only made small edits and at first I kept getting an error about there not being enough working memory. The files are smaller, the thumbnail looks promising but instead of seeing my AR 3D model I only see a digital grey box on the ground. I've tried exporting from Adobe Dimension to Aero in multiple ways and still was only able to get it to work once on both my iPhone and iPad, but now... not anymore... very confusing what the correct workflow or order of operations is... Version 2 (Not working): https://adobeaero.app.link/twIPfbfazAbVersion 1: https://adobeaero.app.link/xM6JanajsAb oddly the file that doesn't having a working thumbnail is kindof working?  

Hello.Please, correct me if I'm mistaken.I have tried various services like Overlyapp and Arivive.Now, I have also tried Aero because I have a subscription and thought, why not? In my case, I have an image that I use as an anchor, with animated layers on top. The animation is created using After Effects or Cinema 4D. On my end as a developer, I upload and combine all the elements together and then publish it. Everything seems fine from my perspective. But this is how the user experiences it:1 The user needs to scan a QR code, even if they already have the Aero app installed.2 Once they scan the code, they need to open the specific project.3 Next, they have to download all the video assets that I used. It's worth noting that Adobe only supports GIF format for these assets, which tends to have a large file size.4 Finally, the user can use their camera for object recognition. Is my understanding correct?

Dear all would love your help. I have been runing aero without problem earlier. Now I have this empty working space without options to see / manipulate elements.  How to fix this please ? Did this happened to others ?  thx a million  

just got a note  from adobe to download the new desktop app, but my account says no programes available in the prerealise section  , this was working 2 weeks ago, not sure what is going on.  

Hello,  I'm an Aero beginnner, just downloaded to play with the Geospatial creator on my PC. I've tried loading a point cloud of a tree thats in GLB and GLTF formats. I'm getting the error "ignoringprimitive is not triangle based" over and over again. Does this mean Aero does not work with point clouds?  I read in another post that I need to decompress it. Wondering if anyone's come across this issue.  Thanks

Despite this, I applied changes with a link in a qr code or link. I cannot see my revised version when I've done revision in my scene. Am I doing something wrong or is this a technical bug?  

What is that strange black rectangle that sometimes shows up in previews?

1. Aero Version 0.18.42. Monterey 12.6.63. Try to open any assed4. Expected result: Opens Asset | Actual result: Aero Crashes I work at a college in a domain environment.  I have the latest version of Aero installed in a lab on campus.  Aero opens fine, however, when the students open an asset it immediately crashes. This is happening on around 30 different machines in a lab every single time any asset is opened.  It does output a log, which is attached to this post, but it is a lot of lines and I can't make heads nor tails out of it.  I reached out to Adobe support and they were pretty much worthless.  

Hi!I'm going to try to make an AR for teaching how LED screens at a handball match should stand. How can one use this app, or any other, to create it?The idea is that I can take pictures of how it should look, and then it will appear on their mobile phone

Has anyone encountered difficulties when importing FBX files into the Adobe Aero mobile app? Specifically, I am experiencing issues where the animations do not play and the colors are missing. If anyone has found a solution to this problem, please share your insights.iPhone Pro 13 iOS Version 16.3Adobe Aero AppVersion 2.21.2 (60)See screenshot below:  

Hello, the video on iphone 13 pro is very stretched (886 x 1920) and does not use stabilization.

Hey so I'm using the new aero beta and I had successfully geo locked a VR sculpture I made. I put the .glb in aero, picked my location and copied link. It worked I recorded video. A few hours later I attempted again and it loads the experience but doesn't show my object. Like everything works but not sculpture. I restarted Aero and started new project. I then got the link/qr code for that and went to try in the same location and same issue as before, experience page loads, I scan ground and then flashes to just video with no object, I can see a weird black square floating as a ground marker when I look down at my feet, but spinning camera all around I don't see any object, and when I click the original link I made it doesn't work either. I've tried and redone 7 versions all are having the same issue when I do it on my phone at the location...

I created a project but it wont open on ipad pro gen2?am in ireland.Does not suggest my device is not compatable or it not available in my area, dificult to find out why it is not working for me.  

Anybody can help me ??? when i Put any 3d Object or Gif or Png Sequence in Geospatial Creator on Map, But when i share that link it was shows on in the sky (Not at Ground Level) 

Hi everyone, I'm a user from Malaysia, the geospatial is work really well, but only the map is not showing 3D Tile Data, no matter which city in this country, so I guess that it hasn't been updated to my country yet, so I'd like to ask where I can find out when 3D Tile Data will be updated in my area, because this is very important to me and I will use it in my future work. Thank you   

I've got the 1TB hosting offer with 90%+ available the glb shows in other 3D mobile viewing appsexisting aero .real files show with their glb but no new glb can be added  of course usdz fbx obj are never showing this seems to happen every month or sothe glb that I first realized this is an issue with is only 20MB and I've found aero can handle 100MBmy phone has 15GB available so not a local storage problem - the GLB is on iCloud anyway 

Howdy - Off the bat, I'm not professional at 3D, but know enough to build some rudimentary things in blender. That being said I'm trying to export a sign from blender with 2 textures. They're showing up in GLTF viewer perfectly, but in Aero they're not registering at all.  Any tips / tricks to exporting from blender -> GLB/GLTF for Aero?I'm cruising the forums, but have yet to find an answer. GLTF Viewer   

I am using a QR Code platform to track scans for marketing purposes and am running in to trouble when using Dynamic QR Codes, which give me the alalytics.  A connector URL is used and prompts my to open in safari or the Aero App Clip.  Problem is, everyone isnt getting this option.  A Static QR code loads the experience seamlessly, I just cannot track scans.   Anyone ever run in to this issue or have work around? 

Adobe Aero on my iPhone 11 won't open my file with custom character imported? (synced from Desktop creative cloud). It loads to 100% but doesn't open in AR view (video attached).

I create a nev project and try to import a glTF/GLB file, progress goes to 100%, but file opens empty.It opens an old project with the same file normally though.It also loads CPU heavily even with an empty scene, like 30% on my notebook.

Hello, I would like to try augmented reality, but it is impossible to download the Aero app on my Android (V.13)I’m French, I don’t know if it plays a roleCan you enlighten me on what’s going on?Thank you very much